Book Budget car rentals in George Town

Reviews for Budget in George Town

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Excellent

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Okay

5

Mediocre

8

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get the carnext day

car was cleancar smelled

car availablecar was dirty

returned the carcredit card

friendly staffcustomer service

pick up and dropnever rent

3.6

Indifferent check in, grubby carPros:The 39000 mile car actually ran OK and did the job. Also it was RHD which has not always been my experience in Cayman.Cons:The check in was indifferent. At the last moment I noticed the car tank was only just over half full, despite the paperwork showing it full. The clerk agreed to make a hand-written note. The well worn car could only be described as grubby and the windshield was dirty. The biggest laugh was when the check in clerk informed me with a straight face that if I brought the car back 'extra dirty' there would be an extra cleaning fee! The website quotation did not mention that no insurance is included in the quoted rental fee.Reviewed 3 Apr. 2017

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4.8

Possibly the worst car I've ever been givenPros:The Budget team were really friendly, rental process itself was fine, as was the return.Cons:The car - it was so dented and scraped it was an embarrassment to drive. I could have dealt with that, however it was also unsafe, both front tyres (front wheel drive!) were bald, and the island has flat roads with plenty of traffic circles, so losing grip trying to navigate around a circle even at low speeds wasn't a great thing. The car smelled funny, and the drivers seat was very badly stained. The fuel economy was awful - around 26MPG, which when you consider the cost of fuel on the island and the fact it wasn't a `giant SUV or 4x4, was really poor value for money.Reviewed 19 Jul. 2017

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2.0

Pros:There was not much to like. I got a very dinged up and dirty Ford Focus with sunscreen all over the interior. More below...Cons:Very dirty. Had dings and scrapes all over the body. It seemed like an old model. I reserved and paid for a premium vehicle and was given an older model Ford Fusion. It had sunscreen smeared all over the interior and looked like it hadn't been vacuumed or cleaned out in some time. The tires were also very bald and caused the wheels to spin freely when the road was wet, which is just plain dangerous. I would have requested an alternative at check out, but the office we were in was overwhelmed with customers. I felt bad for the employees that were there. After all this I'm not certain I'll use Budget again. There are plenty of alternatives.Reviewed 26 Feb. 2017

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3.6

Wouldn't Book there againPros:It was cheap - CI$140 for a car for a weekCons:The service at check-in was a disaster; - they wouldn't take my debit card as payment (although there was no warning this would be an issue when I reserved the car online) - they tried to double charge me for insurance. When I explained that I had already purchased insurance on Kayak when I reserved the car, they told me 3 times that it "wasn't Budget's insurance", and if I got in an accident I would have to pay myself, and then follow up with insurance company (again, none of this was explained during the online booking process). - the car was dirty inside and out, and had a damaged door panel from a minor accident - the car had things that didn't work - the USB charger was dead, as was the keyless entry remote.Reviewed 20 Nov. 2016

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4.4

Renting a car in Cayman is NOT like in the States!Pros:A full sized SUV for a good priceCons:Not linked to Budget in the States can't use orvearn points or use coupons Small location - line out the door Location uses the old fashioned method of running card through a paper inprint machine Large hold on card more than twice the rental Line was almost two hours Several coustomers were coming in complaining about that weren't able to be driven, air did not work and one had a flat tire The SUV we rented was a 2005 with over 41,000 miles on it The front bumper was torn A large picece was missing from the front tire The care was full of sand The inside of the car ........ the service engine light was one as was the change oil light Common amenities like ability to charge phone, working radio ....... nopeReviewed 19 Jun. 2017

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4.8

Very poor customer servicePros:The vehicle was adequate for our needs, albeit a bit worn on the inside and scratched on the outside.Cons:Service was quite poor, which is typical with my experience with both Budget and car rentals on islands. Rather than a warm welcome, the agent at the counter was abrasive and rude. He certainly made us feel like he would rather be anywhere else, and he seemed to take pleasure in being particularly difficult. A pity. He could have served as an ambassador for the brand and the island, and he could have made us feel welcome and excited to start our visit. Instead, he was the only blemish in our otherwise beautiful vacation.Reviewed 12 Mar. 2017

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2.0

Worst rental experience: terrible wait lines and torn up carPros:Nothing! Only plus is that Hertz is next door and everyone coming out of there seemed happy!Cons:Firstly, we were second in line and we still had to wait over thirty minutes! One of the receptionists sat and played on her phone while a customer needed to verify his credit card - that process took about 30 minutes. Some people abandoned their reservations and went to Hertz for better luck. I can't even imagine how long the people tenth in line waited. Secondly, the interior of the first car we were given was disgusting. There was dirt and sand everywhere and it was topped off by a six inch cut in the passenger seat. The replacement we were given was barely better: the interior lining of the arm rests was warn off and there was sand everywhere.Reviewed 21 Oct. 2017

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8.0

Car ExchangePros:We noticed after a few days into our weekly rental on our car that the metal belt in the front tire was showing, thankfully were really only used the car to travel between our motel and our friends place on the beach so no long trips. We notified Budget and they were at our location about 30 minutes away with a replacement car very quickly without any issues at all. So although we didn't think the car should have been rented in the first place the resolved the issue quickly! Drop off was quick and painless!Reviewed 14 Dec. 2016

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2.8

Poor customer servicePros:The car ran well.Cons:When first checking in, it was very busy with at least 8-10 people waiting for car pick up or drop off. Attendants would take customers that they knew personally, calling them by name, and pull them ahead of everyone else in line. Then, they attempted to give us a car that has been in multiple accidents and was set with the drivers seat on the incorrect side for driving on the left side of the road. When we refused to take this car, they then issued me a car that had not been cleaned? This was done even though there were four other similar types of cars in the lot, cleaned and ready to go. when asked, she did not give any suggestions, just stated if we wanted a clean car we would have to wait 45 more minutes (already had been waiting for 90 min. 7th time to Cayman and usually went with another car rental company- I'll be doing that next year.Reviewed 7 May 2016

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2.0

Worst experience ever.Pros:Nothing!!!!!!Cons:While waiting online, three other customers came in with tickets from Grand Cayman Police for having unregistered vehicles. When I finely get to the counter the receptionist asks for my name and proceeds to advise me that my car was rented to someone else and that they will not be able to rent me a car. Meanwhile they had a parking lot full of cars. I was forced to walk into another rental agency a pay more money for not having reservation. I have never experienced anything like this...The other rental agency said it is common practice at Budget Grand Caymane. They rent you a car for a low price. If someone comes in and rents for more they will just give car away for more money and not honor reservation. Kayak should not reserve for Budget because they do not honor your reservations.Reviewed 25 Jan. 2017

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5.2

It was okayPros:The customer service was okay, fairly efficient. Our first car broke down right outside the office (exhaust pipe fell off...). They were quick about replacing it.Cons:The cars were really tiny, and not in great condition. Our first car lost the exhaust pipe while we were driving away. We replaced it and got another car which had the bumper held on by a screw... We spent a little more to go with a familiar company. Next time, I'd go with others suggestions and go through a local company instead. We also had a coupon that we got at the Chamber of Commerce on the island (Grand Cayman) that they would accept because we already "had a discounted rate..."?? I don't think booking online prior to arrival counts as a discount, but okay... Sorry, Budget, after all that mess, train your employees to allow some leeway for coupons to boost customer service..Reviewed 28 May 2017

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8.0

Pros:good proximity to terminal, good rateCons:takes forever to check in and out . car we ordered was standard but seemed awfully smallReviewed 26 Apr. 2019

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• Has the Budget rental car policy in George Town changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Budget will continually update its policies accordingly. Please contact Budget directly for the latest information. You can find up-to-date information on the coronavirus response of Budget here: Coronavirus (COVID-19) update from Budget

• How much does it cost to rent a car from Budget in George Town?

  On average a rental car from Budget in George Town costs C$ 27 per day.

• What is the most popular rental car from Budget in George Town?

  Full-size (Ford Explorer or similar) is the most frequently booked rental car type from Budget in George Town.

• How many car rental locations does Budget have in George Town?

  Budget has 1 rental location in George Town. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: Owen Roberts Intl airport (GCM)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Owen Roberts Intl airport (GCM)?

  Yes