2.0
Overcharged because they did not check their return key box and charged for an extra day. I had the car back a hour and half early. Still not fixed.Reviewed 12 Sep. 2023
review from![kayak]()
4.0
Plane was full day late and yet no price discount for 1 less day. Also took 30 min to get my car due to agent challengesReviewed 18 Aug. 2023
review from![kayak]()
8.0
It was fineReviewed 15 Jun. 2023
review from![kayak]()
2.0
They did not honor my reservation and had no cars availableReviewed 27 Feb. 2023
review from![kayak]()
8.0
The people were awesome and the car did a great job. The only problem was how the rental returns were parked in front of the available cars so I wasn’t able to get my rental as quickly as I paid for. It cut into at least an hour of my time.Reviewed 7 Dec. 2022
review from![kayak]()
2.0
Could not even rent a car because apparently nobody accepts chime. Went from different location to different location and kept gettting the run around from everyoneReviewed 20 Sep. 2022
review from![cheapflights]()
2.0
Arrived at desk and told there were no cars availableReviewed 15 Aug. 2022
review from![kayak]()
2.0
I booked the car online early in the morning went to pick up the car they wouldn’t give it to me because apparently they were out of cars to rent out but my reservation was already completed with a confirmation number. Kayak should’ve told online that they didn’t have cars to rent out instead of having me go to pick up a car I thought I booked online then all of sudden the airport rental company didn’t have for me and my plans got canceled last minute also it was around 6am when I booked it went to pick it up at 8pm couldn’t get one at that time it was getting late I couldn’t reach any other company to rent me one at that time it was getting late.Reviewed 8 Aug. 2022
review from![kayak]()
6.0
Pick up experience: ladies at the kiosk desk were rude, slow and unapologetic. Drop off experience: Tried to return it an hour early. Terrible customer experience. Tried so long to try to get a hold of somebody to even inquire about this. No one at the airport desk, and called 3 different customer service phone numbers.Reviewed 7 Jul. 2022
review from![kayak]()
2.0
Waited 2 hrs at the pick up counter to get the car. Only one representative available with a long line of customers.Reviewed 29 Mar. 2022
review from![kayak]()
2.0
I like the deal that I have with you, but at the time of the pick up I paid for a Full Size car (Toyota Camry or similar) and I get a compact car (Ford Ecosport) and that was not what I paid for. The answer from the Budget was that they don’t have any other car available. I should get a discount from Budget because is not fair to pay the amount that I paid for a compact carReviewed 21 Feb. 2022
review from![kayak]()
4.0
Rental cars are expensive and often hard to find. However, this car had clearly several body cracks, scrapes, and scratches. The issue was that I was supposed to document it all before leaving with the car--Is that my job? To fill out paperwork on the issues? To take photos? Would not likely choose Budget again.Reviewed 10 Dec. 2021
review from![kayak]()