Find reviews that mention:
2.0
Location was not busy and the lobby seemed clean. After reservations for a large car, the only vehicle available was a new truck with a half cab. Traveling with two kids and an open bed with no “Tie Downs” wasn’t something I wanted to deal with at a moment’s notice. No discount for the complete unavailability, nor any way to contact Budget Rental customer care on site, I was already dealing with a “manager.” Drive was awful for the rear passengers, with not much leg room and non reclining seats. Vehicle came just over half full and during the return trip, it rained most of the trip on our luggage. Absolutely no customer service from this location.Reviewed 13 Jun. 2022
review from![kayak]()
8.0
Check out was fast and easy Rob was great, unfortunately the vehicle was not cleaned and ready when we got there.Reviewed 31 Dec. 2021
review from![kayak]()
4.0
Cons:I had intended a one way rental to Ohio. Somehow it was input as same destination. Left us without a car. No replacement offered.Reviewed 1 Jun. 2021
review from![kayak]()
2.0
Cons:I have been to this location many times and each time I have been given extremally poor service by the same guy. After making my reservation a week in advance I came in to get my rental and was told that no cars were available and all that he had was a mini -van. He made no effort to accommodate my request and basically told me I could take it or leave it. This guy is horrible, and I will not be renting cars from Budget ever again. Budget needs to look into the type of people they have working for them as well as how they do business. Because I travel most of the year, moving forward I will be sure to let anyone know that ask me about car rental to stay away from this location and budget altogether! I’m done with Budget!!!Reviewed 19 Sep. 2020
review from![kayak]()
2.0
Cons:The rental we’ve never done I canceled the tripReviewed 1 Jul. 2020
review from![kayak]()
2.8
Cons:Confused agents (local AND call center) completely dropped the ball and didn't have a car for me. After specifically requesting any car of any type except an SUV, that's all they would provide for me. Because I want to drive California with only 2 people and two small bags at 15 miles per gallon. Yeah right. I thought I would be proactive and verify the day before and two days before how about getting something that could get good gas mileage. "No problem" I was assured over and over. Cancelled my reservation, went down the street to Enterprise and paid an extra $4 a day. 2 times in a row an issue with Budget. Never againReviewed 28 Oct. 2019
review from![kayak]()
6.0
Full size SUV?Pros:Vehicle was clean and ran fine.Cons:Full sized SUV per on line description states a Ford Expedition or similar. I can assure you that the Dodge Durango that I was provided does not compare in either passenger or cargo space. When transporting seven people, it would have been nice to have a vehicle capable of accommodating more than two suitcases. Either change the description in your advertising or actually provide a full size SUV. I felt I was overcharged for what I got.Reviewed 28 Dec. 2016
review from![kayak]()
4.8
Cons:The car was not clean inside or out. The luggage compartment had to be cleaned out before I would put my equipment into it. Service was slow. Only one person was there and he was a bit surly.Reviewed 4 Jul. 2016
review from![kayak]()
2.8
Misleading. A terrible experience.Pros:The Kayak site was easy to navigate.Cons:The price offered through Kayak was not honored. The car size committed was not the car I received.Reviewed 16 Feb. 2016
review from![kayak]()