10.0
Really great serviceReviewed 5 Feb. 2023
review from![kayak]()
10.0
Everything was great. The clerk was amazing and understood our need and went above and beyond to help us.Reviewed 30 Sep. 2022
review from![cheapflights]()
2.0
Pros:NothingCons:We booked a premium car and when we got there to pick it up there were no cars available. Our reservation was for 10am because we were going out of town. They said “maybe at 2:30” very disappointing! They left us stranded! Will never rent from them again. Awful service.Reviewed 24 Sep. 2019
review from![kayak]()
9.2
Pros:Very nice, clean careReviewed 26 Jun. 2018
review from![kayak]()
8.0
Don't buy the insurance offeredPros:Nothing wrong with the car. Only problem was I couldn't use the insurance I was offered during my Kayak check out at a discount. Don't buy insurance that Budget doesn't recognize!!Cons:I didn't like the fact Kayak offered me insurance at a discount only to find out at the counter Budget would not honor the insurance I purchased through Kayak!! That should be disclosed by Kayak at the time of rental. I feel I was ripped off.Reviewed 11 Jun. 2018
review from![kayak]()
10.0
EFFICIENT, FRIENDLY AND AFFORDABLE!!Pros:The rep was VERY knowledgable, he had the car ready (I really liked that). We liked the car it was what we asked for. The whole experience was so much better than my last experience with Budget. I will go back to that one, it was good. It is a little further away but I will do that to get the customer service that we received.Cons:It was all good!!Reviewed 6 Aug. 2017
review from![kayak]()
10.0
Pros:The price was lowered because we turn the vehicle in earlier than scheduledCons:The insurance was $40 per dayReviewed 12 Jun. 2017
review from![kayak]()
2.0
Cancelled reservation on mePros:NothingCons:No customer service, no offer to help in any way. I had a delayed flight and lost luggage to deal with, so they cancelled my reservation after 2 hours. I will never use them again. Traveling with a whole family, had to take an uber and bunch of car seats/bags...was basically stranded.Reviewed 4 Jan. 2017
review from![kayak]()
8.8
Could I keep the car?Pros:I liked the car that I was given. A hybrid with a modern computer dashboard that allowed me to access my phone and whatever I liked with bluetooth. It was strong but fuel efficient. The guy who rented me the car was helpful and friendly and I feel like I got a good value for my money.Cons:The car was dirty inside and out. It had just been returned, but nobody could have at least washed off the windshield? Also, the after hours dropoff process was a little complicated, I had to guess on a few of the areas I needed to fill outReviewed 18 Aug. 2016
review from![kayak]()