Tesoro Los Cabos review
Staff was courteous and helpful. Facility was clean with nice architecture. Free breakfast buffet was fantastic.
Received conflicting information by front desk personnel on shuttle services to airport. I understood the hotel did not operate shuttle services however a third party did. Front desk personnel kept telling me there are no shuttle services however bell boys had all details including times for shuttle services. It was a bit frustrating to find this out. Anyway, I reserved my booking with a bell boy and made payment with him.
Terrible service. Place is dirty
location is good. the beds were comfy.
rooms really small. noisy,
Tesoro is a location treasure in Cabo San Lucas
The location on the marina is very good for boat activities, restaurants, and shopping. You can walk anywhere from this central location. The staff, accommodations and security are also very good.
Can be noisy at times.
Good Staff - but bad experience
The rooms were clean, other than the front desk the staff was friendly and helpful. location is nice for marina traffic and getting to inner city shopping as well as getting to beach. included breakfast buffet was nice although lacking a bit of daily variation.
Front desk refused to honor price of extra child per reservation. online said extra $10 per day, front desk wanted to charge $100 extra per day. front desk said if they had an email or call they would honor $10 charge. after an hour on the phone to get a supervisor to agree to talk to front desk, front desk refused to talk to them and refused to honor $10 charge offering instead $30 per day. the room they gave us then was behind/above the pool/bar kitchen. so 5am every morning we got to listen to staff prepping breakfast, pots, pans, conversations. fold out bed was wrapped in plastic and had no bedding. took 2 hours to get bedding after calling 3 times, not to mention the mattress itself, I've had waffles that were thicker than this and probably would have been more comfortable to sleep on. Tesoro rules prohibit external food/drink in rooms so we were not allowed to bring our groceries into rooms, even though we had a kitchenette and staff at elevators check suspicious bags before letting you up. also states that the fridge in room is for honor bar items ONLY - if you remove items from the fridge (beer/soda), even if you don't open them you will be charged. if you put other items in fridge you will be charged. will not be returning at any price.
In the heart of the Marina, is both good as a lot of events/ activities close by but the flip side you'll be close to a army of folks trying to sell you stuff, trips & Time shares etc. Pool staff are good.
They use a wrist band system so be ready to wear that for the week. Had an issue with the magnetic keys were I had to get replacements pretty much every day!
Excellent and affordable
The room was updated with uber comfy bed and amazing view of the harbor. Staff was amazing. Location is perfect...by the harbor with lots of shopping and restaurants and activities all within 2-5 minutes walking distance. Food at La Vista is very good. The pool and git tub overlooking the harbor is cool. We had an issue with the in room safe and maintenance was there both times within 5 minutes. No complaints from me.
Friendliness of staff that helped my husband and I out. The guys at the bar at 5pm telling us that its happy hour. Concierge that confirmed all of our activities as well as rescheduling them so we can worry less about our vacation. One of the best vacation we have taken in a long time.
Toilet in our room couldn't stop leaking even though we told them daily. Bees that showed up on the pankakes and fench toast for breakfast. Charging us incorrectly for the mini fridge and didn't stock the big bottles of water in the fridge toward middle of vacation
Nice property on the Marina
The location is the best part. You're right on the marina and can take a $5 water taxi to the beach. Plenty of places to eat and shop in the Marina area. The property itself is better than I expected in Mexico. Staff was very friendly and the property was clean. The pool was great. Waiter kept our glasses full. It's located 3 blocks from Cabo Wabo which is perfect since we came down for Sammy's Birthday Bash. The food options on site are all average. Everything was good but not great. The concierge was great at helping us plan a sunset sailboat cruise. It was perfect! We plan on staying here again.
The food was average.
Gotrobbed by the maid that cleaned my room
The amenities and facilities
Getting violated – the maid went into my suitcase and took out my wallet and took out all my cash while I was at the pool
Nothing to write home about
Location is excellent - you can walk in right off of the marina. Breakfast is ok. Pool area was nice. Staff is friendly and attentive plus they are very helpful in assisting you to make arrangements (for transportation, information, etc). Close to downtown area where there are lots of night clubs as well as bars and strip clubs. Lots of decent bands playing at the restaurants and bars. Also, the hotel is close to activities such as glass bottom boat tours, parasailing, jet skis, etc. You can see beautiful fish and sea lions swimming while walking along the marina. They offer a shuttle service to the airport which is cheaper than calling a cab.
No washcloths in bathroom (make sure to bring your own washcloth or a wash poofy). Paid extra for wifi to use on our cell phones and it was incredibly slow. Stay was "uncomfortable" - you pretty much are forced to either hang out in your room or wonder out to the marina where you will spend money and get harassed by solicitors every 5 feet. We visited the pool area in the evening and it was not crowded at all but not sure what it is like during the day. Layout of the hotel is a little confusing - it was difficult to try to find the pool area.
First day was put into a lower level room than we paid for. Room was up a narrow stairway with now 2nd way out. Big danger during a fire.
Located in Cabo San Lucas, Tesoro Los Cabos is by the sea and minutes from Golden Cactus Gallery and Cultural Pavilion of the Republic. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cabo San Lucas? This hotel has 6415 square feet (596 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Based on 1,570 reviews
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