Tesoro Los Cabos

Terrible service. Place is dirty

Good Staff - but bad experience

The rooms were clean, other than the front desk the staff was friendly and helpful. location is nice for marina traffic and getting to inner city shopping as well as getting to beach. included breakfast buffet was nice although lacking a bit of daily variation.

Front desk refused to honor price of extra child per reservation. online said extra $10 per day, front desk wanted to charge $100 extra per day. front desk said if they had an email or call they would honor $10 charge. after an hour on the phone to get a supervisor to agree to talk to front desk, front desk refused to talk to them and refused to honor $10 charge offering instead $30 per day. the room they gave us then was behind/above the pool/bar kitchen. so 5am every morning we got to listen to staff prepping breakfast, pots, pans, conversations. fold out bed was wrapped in plastic and had no bedding. took 2 hours to get bedding after calling 3 times, not to mention the mattress itself, I've had waffles that were thicker than this and probably would have been more comfortable to sleep on. Tesoro rules prohibit external food/drink in rooms so we were not allowed to bring our groceries into rooms, even though we had a kitchenette and staff at elevators check suspicious bags before letting you up. also states that the fridge in room is for honor bar items ONLY - if you remove items from the fridge (beer/soda), even if you don't open them you will be charged. if you put other items in fridge you will be charged. will not be returning at any price.

Gotrobbed by the maid that cleaned my room

The amenities and facilities

Getting violated – the maid went into my suitcase and took out my wallet and took out all my cash while I was at the pool

Nothing to write home about

Location is excellent - you can walk in right off of the marina. Breakfast is ok. Pool area was nice. Staff is friendly and attentive plus they are very helpful in assisting you to make arrangements (for transportation, information, etc). Close to downtown area where there are lots of night clubs as well as bars and strip clubs. Lots of decent bands playing at the restaurants and bars. Also, the hotel is close to activities such as glass bottom boat tours, parasailing, jet skis, etc. You can see beautiful fish and sea lions swimming while walking along the marina. They offer a shuttle service to the airport which is cheaper than calling a cab.

No washcloths in bathroom (make sure to bring your own washcloth or a wash poofy). Paid extra for wifi to use on our cell phones and it was incredibly slow. Stay was "uncomfortable" - you pretty much are forced to either hang out in your room or wonder out to the marina where you will spend money and get harassed by solicitors every 5 feet. We visited the pool area in the evening and it was not crowded at all but not sure what it is like during the day. Layout of the hotel is a little confusing - it was difficult to try to find the pool area.

First day was put into a lower level room than we paid for. Room was up a narrow stairway with now 2nd way out. Big danger during a fire.