Good to know
|Distance to city centre||2.1 km|
|Distance to airport||16.3 km|
|"Very helpful and courteous staff"||(in 16 reviews)|
|"Very helpful staff."||(in 35 reviews)|
|"Delicious food and wonderful room service!"||(in 7 reviews)|
|"The wifi did not work."||(in 7 reviews)|
|"The room smelled like mildew."||(in 4 reviews)|
Time of year
Show reviews that mention
|ado bus station||in 20 reviews|
|comfy bed||in 5 reviews|
|despite website||in 3 reviews|
|evening breakfast||in 5 reviews|
|excellent value||in 5 reviews|
|gated compound||in 6 reviews|
|good food||in 12 reviews|
|good location||in 20 reviews|
|good staff friendly||in 25 reviews|
|hot water||in 10 reviews|
|main road||in 6 reviews|
|min walk to centre||in 19 reviews|
|nice pool||in 22 reviews|
|pesos only for taxi||in 13 reviews|
|room was clean||in 32 reviews|
|service slow||in 20 reviews|
|size room||in 8 reviews|
|staff were helpful||in 54 reviews|
|taxis right outside||in 3 reviews|
|value for money||in 12 reviews|
|water pressure||in 6 reviews|
|wifi in room||in 25 reviews|
Good food , pool was ok although the sun loungers have seen better days . Decent enough room with air con
The picture of the poolside loungers must be very old . Shower was poor
The neighborhood isn’t safe and I almost got robbed around 9 pm. The staff are helpless and I barely receive any information about the tours and activities.
There is NO hot water and WIFI at the room. Only at the recipient!!! So every time I want to use WiFi I have to go to the reception. The towels and the bed sheet aren’t clean and I asked to change them. Finally, the last day, the receptionist came inside my room without permission!! He told me I have to go out now!!! I told him it’s 12 pm right now, give me 10 mins. I went to the reception at 12:20 pm and he wanted to charge me late fee!!! I said no and he locked the entrance door and call the police on me. 30 mins later, desperately he let me go without charge. DO MOT BOOK
Located at 10 minutes' walk from the main intersection, in a safe back street, with lots of parking spaces. Traditional architectoral style. Internet was good.
Hardly warm wáter from the shower.
Ok value for money, the bathroom was spacious and the shower nice and hot. Nice big room too. I really appreciated the guard, he took care of me when a group of guys were harassing me a little bit and carried my luggage. It's also a quiet hotel.
Rooms weren't very clean and the check-in was chaotic and slow. Restaurant understaffed and super average. Worst is the location though, dangerous area. And the swimming pool is empty!! So that was a big disappointment in the hotness of Cancun. Wouldn't stay again.
The hotel has a decent swimming pool and air conditioning. Breakfast was good.
The surroundings do not seem particulary safe in the evenings.
With a stay at Hotel Hacienda de Castilla, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Dubai Palace Casino. Featured amenities include a 24-hour business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 496 reviews
Things to Know
- Clean hotel facilities
- Friendly service
Policies vary by room type and provider.
Reviews about Hotel Hacienda De Castilla
Most Popular Landmarks
- Iglesia cristo rey 1.4 km
- Parque Las Palapas 1.5 km
- Parroquia de Cristo Resucitado 4.4 km
- Torre Escenica 4.9 km
- Playa Langosta 5.3 km
- Playa Tortugas 6.7 km
|Playa Del Carmen||67 km|