Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: Friendly staff, quick service, great prices, nice rental car.
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6.4
Pros: Staff extremely friendly. Drop off was great, only took 3-4 minutes.
Cons: Car ordered was not ready when we got there. Had to come back.
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2.0
Pros: To
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10.0
Pros: Helpful Enterprise employees and they gave me a ride to the airport!
Cons: Scratch’s on the car.
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10.0
Pros: The drop off process was very fast and I enjoyed how nice and welcoming the staff was.
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8.0
Pros: It was fast and easy
Cons: The down side was that the car was dirty and it smell a little bit weird.
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7.2
No Altima. Sonata was a good alternative.
Pros: Rear passengers had plenty of room. Roomy trunk.
Cons: Car was a little sluggish uphill.
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8.8
A positive experience overall
Pros: Friendly service. Once I was helped they got me into a nice, new car quickly. They happen to have a partnership with the insurance of the guy who hit my car, so that his insurance can pay Enterprise directly and I don't have to spend anything out of pocket.
Cons: A wait in the office even though it seemed like there were people available to assist me.
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10.0
Pros: Friendly, helpful, courteous alli in all great service and employees
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7.6
Check what your paying for vs what you reserved
Pros: The car was fun to drive and was clean. The attendant let me return it before opening hours which I was greatful for.
Cons: I reserved an intermediate car which their website said was a Hyundai Elantra or similar. I get there and they try to give me a Nissan Versa.....uh no I was told that was a compact on my last rental.....so then they say all they have is a Veloster which is categorized in their system as an intermediate......not even close to the Elantra.....tired of the bait and switch they assume people don't know anything about cars and won't care
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5.2
Good treatment in San Diego. Not so good in Bakesf
Pros: Happy to be driven home.
Cons: I ended up paying over $60.00 more than my print out from Kayak. I was about 10 minutes late, so I understand they charged me for the extra time. However, I got charged for a full tank of gas fill up, even though I had returned the car with half a tank. I was told that was how it was. Also in San Diego, I had been given a price of $2.25/gallon, which was about where prices have been in Bakersfield. At the drop off, I was charged for a whole tank of gas at the higher price. Also the agent wanted to tack on a $90-some dollar fee because I was bringing the car in from San Diego. But that was in my contract set up in SD that there was no fee. Except when I pulled out what I had printed off Kayak, it did not say that. And Enterprise had never given me a paper contract of what we had agreed upon. Luckily I got that fee dropped. but overall it was a nightmare. Next time, I will not use Enterprise. SO EXPENSIVE that I should have either have driven my own car or taken Greyhound. When you make a deal, the elements should not all change at the end because you have nothing in writing in your hand. Ugh.
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2.0
Wait, wait and more wait
Pros: Free rental
Cons: Had to wait for car to be cleaned. No gas, had to wait for it to get gassed up. The car I was to have received was given to someone who did not have an appointment (a walkup). I was given a larger car only because it was the only one available, but they tried to make me think I'm getting a free up grade when it was the only car they had on the lot.
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10.0
Pros: Friendly staff, quick service, great prices, nice rental car.
review from
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10.0
Pros: Helpful Enterprise employees and they gave me a ride to the airport!
Cons: Scratch’s on the car.
review from
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10.0
Pros: The drop off process was very fast and I enjoyed how nice and welcoming the staff was.
review from
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8.8
A positive experience overall
Pros: Friendly service. Once I was helped they got me into a nice, new car quickly. They happen to have a partnership with the insurance of the guy who hit my car, so that his insurance can pay Enterprise directly and I don't have to spend anything out of pocket.
Cons: A wait in the office even though it seemed like there were people available to assist me.
review from
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10.0
Pros: Friendly, helpful, courteous alli in all great service and employees
review from
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8.0
Pros: It was fast and easy
Cons: The down side was that the car was dirty and it smell a little bit weird.
review from
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7.2
No Altima. Sonata was a good alternative.
Pros: Rear passengers had plenty of room. Roomy trunk.
Cons: Car was a little sluggish uphill.
review from
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7.6
Check what your paying for vs what you reserved
Pros: The car was fun to drive and was clean. The attendant let me return it before opening hours which I was greatful for.
Cons: I reserved an intermediate car which their website said was a Hyundai Elantra or similar. I get there and they try to give me a Nissan Versa.....uh no I was told that was a compact on my last rental.....so then they say all they have is a Veloster which is categorized in their system as an intermediate......not even close to the Elantra.....tired of the bait and switch they assume people don't know anything about cars and won't care
review from
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6.4
Pros: Staff extremely friendly. Drop off was great, only took 3-4 minutes.
Cons: Car ordered was not ready when we got there. Had to come back.
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2.0
Pros: To
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5.2
Good treatment in San Diego. Not so good in Bakesf
Pros: Happy to be driven home.
Cons: I ended up paying over $60.00 more than my print out from Kayak. I was about 10 minutes late, so I understand they charged me for the extra time. However, I got charged for a full tank of gas fill up, even though I had returned the car with half a tank. I was told that was how it was. Also in San Diego, I had been given a price of $2.25/gallon, which was about where prices have been in Bakersfield. At the drop off, I was charged for a whole tank of gas at the higher price. Also the agent wanted to tack on a $90-some dollar fee because I was bringing the car in from San Diego. But that was in my contract set up in SD that there was no fee. Except when I pulled out what I had printed off Kayak, it did not say that. And Enterprise had never given me a paper contract of what we had agreed upon. Luckily I got that fee dropped. but overall it was a nightmare. Next time, I will not use Enterprise. SO EXPENSIVE that I should have either have driven my own car or taken Greyhound. When you make a deal, the elements should not all change at the end because you have nothing in writing in your hand. Ugh.
review from
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2.0
Wait, wait and more wait
Pros: Free rental
Cons: Had to wait for car to be cleaned. No gas, had to wait for it to get gassed up. The car I was to have received was given to someone who did not have an appointment (a walkup). I was given a larger car only because it was the only one available, but they tried to make me think I'm getting a free up grade when it was the only car they had on the lot.
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