Cons: when I put in a early reservation, I want to get the car size I ask for, this did not happen
22 Aug 2017
Budget is the company for me!
Pros: Friendly service and they offered the best price around. When the AAA discount wasn't available he offered even a better discount. I would recommend this company.
30 Aug 2017
Cons: Half hour delay returning shouldnt be steep penalty. Blah
26 Oct 2017
Poor customer service
Cons: I made the reservation online and got a call from the company(voicemail) that they might not have car I reserved so when i get there to pick up my car they will charge me the difference of any car they have available!!!!!!!!!!!! Why not provide that information online so that the customer can chose if they want to gamble. Good thing Enterprise don’t do that.
Cons: The van had bald tires, maintenance light was on, alot of noise from the back tires. HORRIBLE RENTAL
27 Jun 2016
Pros: The staff was friendly . My van was clean and ready at the time of pickup . Mike took extra time to make sure I was comfortable with the features of my rental. The fee was exactly what I was quoted.
Cons: The van only had a quarter tank, but then I only had to return it with a quarter tank.
12 Jan 2017
Pros: They were somewhat flexible as I had reservation at different branch
Cons: Understaffed, included options without asking, and charged me for gps unit only to find out radio had gps...when I ask for refund on that feature they wouldn't consider
Cons: Hertz left me stranded in their PHL airport office. My reservation was DENIED because my two credit cards that I use all the time were not considered credit cards. The first card I used there was the card I used on the Kayak web site.
They recommended a nearby competitor. SO I walked with all my suitcases and bags on wet, snowy, sidewalk-less, cold, dark streets to "National" who accommodated me on-demand for 1) a lower price and 2) better car. It would have been nice for HERTZ to drive me over there, but oh well.
Perhaps a poor review and stopping my business with them for over 20 years might send a message. Be careful out there people.