Don't rent from Glenway Ave. Budget

Pros: Airport Budget was great, I swapped out the SUV's and received what I asked for and it was cleaned and serviced and at the price quoted.

Cons: Attempted to pick up the car on Glenway Ave. that I thought I had ordered and had confirmed twice with company. Arrived for pick up and the car was not as promised I specifically asked for a 4 wheeled standard size SUV. I was given a front wheeled drive only, not serviced, had been smoked in, was filthy inside and outside. After much presistance, the attendant called around town until he found the car I had ordered. I had to drive the car he gave me over to the airport to get the car I actually had ordered. The attendant at Glenway was rude and unaccommodating. He also charged me more than I was quoted on priceline.

Place was closed!!!

Pros: Nothing

Cons: They were closed

Pros: The convenience of the rental. Had a miscommunication with another reservation with another car rental company.

Cons: Well, upon arriving to pick up the rental, I had to caall the store in order to get the attention of the associate working at the time. There was another customer waiting for service, and the call wasn't made until five minutes after arriving to site. When dropping off rental, I called to notify the same associate that there was a chance that i may be a little late to drop off the rental (6:00)which is also the time Budget closes. I was then notified that I had to place keys in the dropbox and the drop off would not be processed until the following day, and there was a chance that a late fee would be added to bill for at least a half of a day. I returned the car AT the time it was supposed to be dropped off. Walked INTO the building, and was later told that the associate could not process the drop off. I explained to him that his door was still open, showing that your business was still open, and he then refused to process the drop off. He didnt lock the doors of the establishment until 7 minutes after closing time. I know this because I decided to take a picture while waiting for my lyft ride.

Pros: The ease of drop-off and pick-up in Cinci was great with an online booking. The agent there helped advise me on the right size car with good fuel efficiency for my long road trip. The car was just what I needed except for the overpowering fragrance from cleaning? Previous renter?

Cons: The AC broke an hour and a half into the trip. The St Louis airport was the only location that had a replacement on a Sunday. This location was understaffed, had long lines, lacked clarity among employees about protocol for exchanging cars. Our experience there put us back 3 hrs on our drive.

Never again

Pros: Nothing. Reserved a rate from cvg to sdf. Got to the desk and they advised me that the rate was good only from an outside budget location.????? They wanted to charge me an extra $40 for a one day rental. I left and will never return.

Waste of time

Cons: Made a reservation. Choose this location since I had rented from them before. When I got there I was told I didn't qualify