Pick-up location | Cincinnati |
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Car types | Compact, Economy, Intermediate, Luxury, Minivan, Standard, Standard SUV |
Rental locations | 39 |
Airport locations | 5 |
Popular agencies | Thrifty, Sixt, Hertz |
Economy | C$ 78/day |
Compact | C$ 82/day |
Intermediate | C$ 74/day |
Standard | C$ 82/day |
Minivan | C$ 227/day |
Luxury | C$ 127/day |
Standard SUV | C$ 98/day |
5.8
Okay
259 reviewsCleanliness
6.2
Comfort
6.3
Pick-up/Drop-off
5.7
Value for money
5.7
7 locations in Cincinnati
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Reviews
2.0 Mediocre
Dec. 2021
10.0 Excellent
Dec. 2021
10.0 Excellent
Dec. 2021
2.0 Mediocre
Nov. 2021
2.0 Mediocre
Nov. 2021
6.0 Good
Oct. 2021
6.7
Good
97 reviewsCleanliness
6.9
Comfort
6.9
Pick-up/Drop-off
7.0
Value for money
6.5
16 locations in Cincinnati
Locations in Cincinnati
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Reviews
2.0 Mediocre
Mar. 2021
Cons:
Two days before our rental reservation I received a phone call to inform me there were no Vans available . The Enterprise Rental Manager did not do anything to assist us in the inconvenience. I reached out to Enterprise Corporate and never heard a response. Spoke to a Chris both times. He told me the Vans have been out well over 2 weeks so my response was why did you wait 2 days before our trip to inform me . I will never use this website or Enterprise again. I was able to rent a car through another Company and they now have a New Loyal Customer. Enterprise gave poor Custimer Service and your website was misleading.10.0 Excellent
Dec. 2020
Cons:
Reminder that I needed insurance. Maybe a sign on the counter saying what things to have ready.10.0 Excellent
Oct. 2020
Pros:
Friendly and professional, Genuine people service. Car was clean and very fuel efficient. rental car price was super fair, and much better than the airport. Thank You all.Cons:
Perfect...7.6 Good
Oct. 2020
Pros:
It was enough room for my travelCons:
I wish it was a little cheaper10.0 Excellent
Sep. 2020
Cons:
The process was extremely fast... we honestly weren’t expecting such a swift and friendly experience and atmosphere. The young man who helped us on the pick up day actually didn’t have what we wanted in stock and gave us a nicer vehicle at the same price. Thanks Enterprise team!6.8 Good
Sep. 2020
Pros:
Super easy friendlyCons:
The fact that my bill was 241 and I had 255 on my card but yet it still took 320 to rent the care and I only got 150 back on my deposit when I paid 200 for itThrifty
4.7
Okay
73 reviewsCleanliness
6.3
Comfort
6.6
Pick-up/Drop-off
5.9
Value for money
4.3
One location in Cincinnati
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Reviews
2.0 Mediocre
May 2021
Cons:
I was charged twice for the rental. Once when I booked the rental through CarRentals.com, I paid $301.08 and was told I had to pay a remaining $86.01 at pickup. When I picked up the vehicle, I was charged a full $387.99.2.0 Mediocre
Jan. 2021
Pros:
Nothing. There was absolutely nothing I liked about this company or my experience.Cons:
I booked this rental one week ahead of the day I needed it. I called ahead to be sure that I had every document that I needed and the method of payment would be accepted. I was told that I would be able to use my bank card and it could be run as credit (because it has the master card logo on it); just bring my social security card with me as a second form of identification. I have five credit cards in my name and making enough of a payment on one of them to be able to use it for the rental was well within means. However, I didn't think I needed to do that because I was told that I could use my bank card. I showed up to get my rental on the day I was supposed to. I was to leave town the next day at 5 a.m. I was told that, no, I could not use that card and, since I didn't pay my credit card bill enough to cover the cost of the rental, I had no car to use and no one could do anything for me at all. To be clear, I did not have a flight. I was renting the car local to use to go out of town for three days. I did mention this to the person that I called because I have never rented from near an airport before. They told me on the phone that everything would be absolutely fine. I asked twice, are you sure? I was told yes both times. Since it was noon and I needed the car the next day at 5 a.m., it was impossible for me to go to a different company to find a rental. Everyone needs a 24 hour notice. On top of all of it, I drove 35 minutes one way (this took about an hour and fifteen minutes out of my day) and the lady I spoke with when I went to pick up the car was extremely rude. I could not be more disappointed. Very, very bad communication and very, very bad service.4.4 Okay
Sep. 2020
Pros:
Thought the price was good until I was told taxes weren’t includedCons:
Terribly long line to pickup the car9.6 Excellent
Mar. 2020
Pros:
Staff was friendly and the price was amazing.9.6 Excellent
Feb. 2020
Pros:
Quick drop offCons:
The salesman asked if I wanted to upgrade to a Charger for $18 extra a day so I said no. Then he’s looking over my shoulder as he’s filling out my paperwork and says wow they’re really fixing you up today and I turn around to see a very nice Cadillac sedan pull up. So I was like- for real? Is this an upgrade for free for some reason? He then stated no- just an option. This was very deceptive in my opinion. He was nice but I felt disrespected as though he thought I was stupid. I work for high end businesses in the financial district in San Francisco. I know a bad salesman when I see them. He was nice but pretty sly.8.4 Excellent
Dec. 2020
Cons:
Needed a corporate rate. Never received one. Was charged for 3 hours over. Would have been cheaper to keep for a 5 th day.4.0
Okay
65 reviewsCleanliness
4.4
Comfort
4.3
Pick-up/Drop-off
4.5
Value for money
4.3
6 locations in Cincinnati
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Reviews
2.0 Mediocre
May 2022
4.0 Okay
May 2021
Cons:
Very unprofessional treatment. Booked a van 7 6 months in advance. Verified online week of trip. Tried to verify with pick up location but they do not answer phone... claimed a phone problem. Received phone call 18 hours before pickup saying they had no vans avail and were giving me a Ford Explorer. This was too small for 6 adults. Was given no discount and no larger options. Had to make do. Day of pickup, car was dirty, smelled of smoke and marred by someone’s previous application of decals. Made do anyway. On drop off, was charged an additional incorrect $60 hourly fee until I protested. Hand written signs at location threatend increased cleaning fees and that renters needed to vacuum their own car before returning. Very unprofessional overall. Will avoid this Budget/Avis location when possible in future.2.0 Mediocre
Apr. 2021
Pros:
My insurance money refunded I never used rental6.0 Good
Apr. 2021
Pros:
We canceled and rescheduled our trip. I was surprised that I was charged for the insurance.4.0 Okay
Jan. 2021
Pros:
Staff apologeticCons:
I reserved a car for 2 days from the date reserved and had a confirmation number. Was called by them a half hour before pickup time to tell me they had no cars to rent and none at other locations nearby. Told me to call 1-800 number to see if they could help me locate a car. Was difficult to understand agent because of the the Indian accent at the 1-800 number. I tried twice to get different agent. Prefer USA reps, please. They ended up telling me there were cars an hour away. Said forget it and cancelled reservation. Will not be doing business with them again. Thankfully Enterprise car rental was able to help on such short notice and on a Sunday.10.0 Excellent
Jul. 2020
Pros:
Great customer service!Sixt
5.5
Okay
4 reviewsCleanliness
8.0
Comfort
6.5
Pick-up/Drop-off
5.5
Value for money
6.0
One location in Cincinnati
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Reviews
8.0 Excellent
Apr. 2022
2.0 Mediocre
May 2022
8.0 Excellent
Apr. 2022
2.0 Mediocre
Apr. 2022
10.0 Excellent
Mar. 2022
Avis
2.9
Mediocre
12 reviewsCleanliness
4.0
Comfort
6.0
Pick-up/Drop-off
4.6
Value for money
4.6
5 locations in Cincinnati
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Reviews
4.8 Okay
Oct. 2020
Pros:
Drop off was easyCons:
Car was not cleaned2.0 Mediocre
Mar. 2017
Cons:
Car selection no available. Dirty car. Long pick up. Bad service.3.6 Mediocre
Aug. 2016
Cons:
I picked up a dirty car in Cincinnati to take it to mbs airport.When I dropped the car off they asked if I had the miles I said no and they said if you don't nee your receipt you are good.I thought I should just get the miles so I did and the girl at the counter printed me a receipt for double what I was told.I asked the girl why and she said it was because I dropped it off early yes early.She told me that's how third party sites get you.I said what does that mean?She said she would of been able refund my money if I would of went straight through Avis never again will I do that...2.0 Mediocre
Jun. 2022
2.0 Mediocre
Dec. 2021
4.8 Okay
Oct. 2020
Pros:
Drop off was easyCons:
Car was not cleaned2.0 Mediocre
Mar. 2017
Cons:
Car selection no available. Dirty car. Long pick up. Bad service.3.6 Mediocre
Aug. 2016
Cons:
I picked up a dirty car in Cincinnati to take it to mbs airport.When I dropped the car off they asked if I had the miles I said no and they said if you don't nee your receipt you are good.I thought I should just get the miles so I did and the girl at the counter printed me a receipt for double what I was told.I asked the girl why and she said it was because I dropped it off early yes early.She told me that's how third party sites get you.I said what does that mean?She said she would of been able refund my money if I would of went straight through Avis never again will I do that...Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Cincinnati
NextCar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Cincinnati
Most popular agency | Sixt |
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Most popular car type | Intermediate |
Average price | C$ 102/day |
Good deal | C$ 84/day |