Pros: Quick, pleasant pick-up and return of a brand new vehicle. Will rent again at same locations.
23 Jun 2017
Pros: Friendly, good customer service (in the store!)
Cons: Couldn't use debit card to pay (prepaid online with debit card). Arrived at store and they said they wouldn't take that card. Had to be charged again. Was refunded money, but not after a long phone call to Hertz, going back and forth between different people there. After over 1 week, the money appeared back in my account.
17 Jun 2017
0 customer service
Cons: HIDDEN CHARGES (doubling the quote), no communication, rude employees.
I do a lot of traveling and this is by far the worst car rental place I've dealt with. I highly recommend you go elsewhere.
18 Jul 2017
Pick up and drop-off were easy with very pleasant gentleman helping us
Pros: It was close to home, the agent was very pleasant and helpful. we got upgraded to a full size with GPS. Gas mileage was great.
26 Jul 2017
Pros: Pick-up was easy, staff was super helpful and friendly, fast process!
Pros: Jordan picked me up to bring me to the Mission Viejo office. She was very friendly and accommodating. She also made the check out process run smoothly,
The staff also helped me with the turn in process so that I could easily get back to my home.
The Ridge Route office was great as well.
I love that Enterprise makes everything so easy!
11 Jan 2017
Pros: Great service. Friendly and well-trained staff.
Cons: I just wish the price was lower for an economy car. I will always go with the company that is the cheapest price.