10.0
Absolutely amazing!!!Reviewed 12 Jun. 2023
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2.0
Avis is the worst rental car for ever. Unprofessional, rude employees, disrespectful.Reviewed 31 Oct. 2022
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10.0
Huge line at the airport check which moved kind of quick to my surprise. Guy behind the counted was friendly quick and I was on my way. Same at the drop. No line but things went smooth and fast.Reviewed 5 Sep. 2022
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2.0
Pick-up was fine and initially the car seemed fine, then it started leaking gas the first time we tried to fill the tank, when we only two hours from home, and it took Avis 5 hours to get us into a new car, leaving us stranded in a parking lot in Phoenix, AZ with no bathroom from 9pm to midnight, and then waiting at PHX airport for another two hours to get a car. In the end they offered us almost no apologies, a tiny 50.00 dollar discount, and turned what should have been a straightforward 7-8 hour car ride into a 13 hour ordeal, which meant I ended up being awake for close to 24 hours. And to top it off, they didn't extend our rental period so after finally getting home and to sleep at 5am (I should have been home by about 11pm and in bed shortly after if all had gone well) I had to wake up a few hours later to go return the car and avoid the fees for a late return.Reviewed 10 Apr. 2022
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10.0
Everything went smoothly.Reviewed 23 Feb. 2022
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2.0
Confusing atmosphere, some staff were un- informative, and rushed my process. Added lots of hidden fees and over priced my rental. Would not recommend. Please double check and take your time going over everything, ask question about everything because they will scam you. Especially if they see you are a younger looking person. Horrible service.Reviewed 20 Dec. 2021
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6.0
The car is not start up every morning, not after 2 hours of driving.Reviewed 12 Dec. 2021
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1.9
Check out line of about 20 people and only one agent. Close to 1 hour in line.Reviewed 21 Sep. 2021
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10.0
The guy at the counter was very helpful and provided great customer service.Reviewed 17 Aug. 2021
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7.9
Pickup @ Santa Ana Airport: Only one attendant at desk to serve more than 10 customers in line! Poor management of resources during the weekend busy travel time! Liked: free upgrade to better car Dropoff @ Santa Ana Airport: Direction for car drop off inside the Rental parking floor could be better - it was very confusing in the last part before parking the car! Signs were pointing in wrong directions causing confusion!! Liked: quick check-out procedure!Reviewed 4 Aug. 2021
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2.4
Cons:Upgraded me to a larger car because they didn't have what I wanted in stock then billed me for it. Will never do business with this company again.Reviewed 24 Feb. 2020
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4.0
Cons:The way Inwas treated at drop off. Also the extra charges that they tried to charge - filled up gas tank with receipt across st and they tried to charge me 20 extra then a drop off fee, and extra taxes after drop off. Dont think I will rent from them again. Bad experience dont honor what employees sayReviewed 28 Jan. 2019
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