Reviews for Avis in Santa Ana
- All reviews 100%
21 Jul 2017
Amazing customer service
Pros: This location had the best customer service I've ever had at a car rental.
Cons: The drop off at LAX took some Extra time waiting in line to check in my car. Amazingly I got through LAX security faster. But neither we're terrible. Just time :)
9 Jul 2017
Avis Made the Difference - First Class
Pros: Avis made the difference between a lost trip an a fun trip. I had travel complications due to some airline issues, and Avis went above and beyond to make my trip great! I landed at a totally different airport than expected, and Avis rolled with the changes, and took care of me. No extra fees for the unused car, and they honored my Kayak.com price at the counter. First class service!
Cons: No complaints.
7 Jul 2017
Cons: Car absolutely dirty (inside and outside).
30 May 2017
Waited Over an Hour for a Car
Cons: The vehicle I reserved was not available when I arrived (at exactly my scheduled time). I waited an hour while they looked for a car for me and even checked with Budget to see if they had anything. Once I was finally given a badly damaged small SUV, the car seat I requested was the issue. I was given a small infant seat, with no base, for a 3.5 year old! It didn't fit properly- totally unsafe.