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8.0 Very good
Cons:Enterprise never contacted me to let me know the site where I was to pick up the car was closed due to Covid. They said they didn't have any contact info for me but when I got to the other location, they had my phone number. A little frustrating.
Pros:Car was clean.
Cons:They didn’t have the car that I reserved.
Cons:No marking or instructions with how to dropoff
Pros:Great customer service!
Cons:I love it.
Pros:The staff was pleasant and pickup/drop-off was easy.
Cons:The security deposit fee was not as transparent as it could've been. It was buried within the rental agreement, and even including a rough estimate (based on vehicle class) in the cost total would've been helpful. We thankfully had a second form of payment to cover the balance and avoid catastrophe.
Cons:A few minutes before I was supposed to arrive, Hertz called and cancelled my rental. I continued to drive the additional minute-and-a-half to the office and walk inside to see if they had some vehicle they could rent me. The agent said they could not. The agent said that they did not have any Vehicles available. When I inquired about when I could make a reservation to get the specific class of vehicle I had booked the agent said that they were not taking reservations because all of them were booked up for the foreseeable future. Which doesn't make much sense. However, I would like to clarify that the agent was not the problem. The agent was respectful and courteous despite delivering undesirable news with not available placations. I believe that the source of the problem lies in the local market logistics. More specifically, I believe the problem lies with whomever is responsible for making sure that vehicles are available for the reservations. I would like that part investigated and solved.
Cons:SUV reservation was cancelled because I didn't meet the 2 hour pickup appointment window Car smelled like a skunk got in! Windows were smeared with grease. 2020 Nissan Altima shook violently at highway speed. Overall very displeased with the Hertz experience.
Pros:Was really excellent, in and out seamlessly!!! Will recommend!
Cons:Better signs directing to store front and clearer marking where to park at establishment!!!!
Pros:The staff was helpful.
Cons:The car wasn’t cleaned, the helpful staff tried to give a quick clean but it should have been done before we got the car.
Pros:No waiting time because no other customers were at the Newark drop off point for Avis
Cons:I never got his name, but the tall, heavy set African-American guy who was at the front desk when I returned the rental car scammed me for cash for himself and should be fired. Seriously. I've been waiting for this review opportunity because I have no clue who else to contact about this. When I returned the van -- after filling it up with gas beyond full for a total of $30 just an hour or so before returning the van, the guy at the front desk seemed real nice and friendly, took the car keys to check the condition of the car, and then returned and suddenly announced (still with a nice demeanor and smile on his face), that the gas tank was "just a smidge" under the Full level, but "we could take care of that" for just $5 in cash ... otherwise he'd have to charge me the usual rate for extra gas and put it on my credit card that was on file. I told him I had just filled up the entire tank, but he still said it was under the max of full. In hindsight, I should have insisted on going out to the parking lot WITH him to show him it was filled even beyond full just barely an hour before, but I was already so exhausted from the move, that I wanted to get home ... and he was "so nice." (Stupid me, from New York City, I should have known a scam when I saw one.) I looked in my wallet and discovered I only had a $10 bill. He said that would be fine, but he didn't have any change ... So after renting the van for a whole week for a well-worth-it $500, that $10 I gave this con artist ruined my entire experience renting from Avis, and made me realize I had been taken by someone who had this sort of thing down pat. Since he is the only person in that entire Avis office at the drop off point, he clearly is used to saying the exact same thing and making money off the books for himself by getting people to give him "tips" in exchange for lying to them about how much is in their gas tank. I typically don't complain about anything, but this is ONE thing that needs to be addressed by Avis. If someone is really and truly reading this feedback, as opposed to just doing the perfunctory e-mail questionnaire to make customers think Avis really cares about their experience, they will call me back or email me within 24 hours after reading this so that we can discuss and take some action. Scam artists have no place being hired for the front counter of any Avis car place. The guy from Pakistan at the Avis rental place in Hoboken, where I picked up the car to begin with, was the epitome of professionalism, courtesy, good humor and genuine helpfulness (and should probably be promoted to manager, if he isn't already). Any company he works for would be lucky to have him, and customers clearly and deservedly love him. The exact opposite is unfortunately the case for the guy in Avis's Newark drop off place.