Pick-up location | Niagara Falls |
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Car types | Compact, Compact SUV, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Minivan, Pick-up truck, Premium, Standard, Standard SUV |
Rental locations | 8 |
Airport locations | 5 |
Popular agencies | Hertz, Enterprise |
Economy | C$ 101/day |
Compact | C$ 110/day |
Intermediate | C$ 94/day |
Standard | C$ 114/day |
Full-size | C$ 96/day |
Minivan | C$ 199/day |
Full-size SUV | C$ 142/day |
Premium | C$ 110/day |
Pick-up truck | C$ 115/day |
Intermediate SUV | C$ 98/day |
Compact SUV | C$ 116/day |
Standard SUV | C$ 116/day |
9.6
Excellent
32 reviewsCleanliness
8.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
3 locations in Niagara Falls
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Reviews
9.6 Excellent
Jul. 2020
Pros:
Helpful and friendly staff; easy drop-offCons:
Overall, I cannot think of anything else that needed to be done to improve our experience.6.8 Good
May 2020
Pros:
First time in receiving a call to verify arrival the day before pickup. Outstanding ! Kudos to clerk for staying late to accommodate late arrival !Cons:
car was not clean inside or out. car smelled of smoke10.0 Excellent
Apr. 2020
Cons:
Everything was great except, having to wait business day(S) to get security deposit returned and going by the email I received when I returned vehicle it looks like they are charging more than was agreed upon. We will see in the next few days..2.0 Mediocre
Aug. 2018
Pros:
NothingCons:
They didn't have cars and had to walk 10 km back to my hotel room9.2 Excellent
Jun. 2018
Pros:
Easy to book online, no surprises, no pressure, and they picked us upCons:
Nothing8.4 Excellent
Sep. 2017
Pros:
I liked how pleasant the staff was in niagara when we picked up the car. I liked the car we had.Cons:
The drop off in Toronto was horrible. We had to keep driving around the block in downtown until we spied a teeny tiny sign that said enterprise. Once in the parking ramp it was really confusing where to go to drop off the car. I am still concerned that I am going to check my credit card statement and find a charge for the parking ramp. Horrible drop off experience.8.0
Excellent
31 reviewsCleanliness
8.0
Comfort
8.0
Pick-up/Drop-off
8.6
Value for money
8.6
2 locations in Niagara Falls
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10.0 Excellent
Mar. 2021
Pros:
couldn`have had a better experience8.0 Excellent
Nov. 2019
Pros:
Yes the staff was friendly and accommodating. Drop off was super easy and short walk to terminal.Cons:
I had to pay for a taxi to take me 2.5 miles to Hertz Car rental. I really don’t like taking taxis.9.6 Excellent
Nov. 2019
Pros:
Staff was very friendly and helpful. Pickup and drop off very convenient.Cons:
I wish the car rental prices were not sooooo expensive!!!!4.8 Okay
Oct. 2019
Pros:
No line up at counterCons:
I did not feel I got the car I paid for. Our original plans were to be travelling with four people all with large suitcases. Website provided the indication I was to receive a fullsize luxury vehicle. A Chrysler 300 or similar. It ended up being only the two of us. What I received was a very small crammed Cadillac XT SUV. It would have seated four small people comfortably, It only held our two suitcases and definitely would not have accommodated us as per our original booking. I questioned why we were being a given such a small car (small SUV) at the counter at time of pick up and the representative looked at me with a disgusted look and said "It is a Cadillac !!", to make me feel like I should be ashamed and that I was wrong to ask for the larger luxury vehicle that I booked. If it was a Cadillac Escalade, a Lincoln Navigator or any vehicle similar in size to a Chrysler 300 I would have been perfectly fine. When I walked out to the parking lot, the Hertz section had only five vehicles, all small cars and our small SUV. We would have had a serious problem if it was the two couples as per our original travel plans. With no other vehicles in the lot any further discussion or argument on the matter would have bee futile. We loaded our two suitcases (1 large and 1 medium size) in the back, as they just barely fit and drove off with mindset that I had been taken advantage of and that I just had to put up with it.9.6 Excellent
Jun. 2019
Pros:
Yes, everything went well2.0 Mediocre
Jun. 2019
Cons:
After paying more to get the car at the airport, nobody was working the counter. Waited 45 min arguing with Hertz on the phone. Someone showed up to pick up keys from drop box. Drove us to another location. Missed meeting and lost lots of money. Car had around 40000 miles and big burn hole in seat.Alamo
5.9
Okay
5 reviewsCleanliness
5.4
Comfort
6.4
Pick-up/Drop-off
7.4
Value for money
5.4
One location in Niagara Falls
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2.0 Mediocre
Dec. 2020
Pros:
NACons:
The car was disgustingly dirty9.6 Excellent
May 2020
Pros:
Very friendly and helpful made pickup and drop off a breeze10.0 Excellent
Apr. 2022
1.9 Horrible
Oct. 2021
10.0 Excellent
Sep. 2021
2.0 Mediocre
Dec. 2020
Pros:
NACons:
The car was disgustingly dirty9.6 Excellent
May 2020
Pros:
Very friendly and helpful made pickup and drop off a breezeAvis
2.0
Mediocre
4 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Niagara Falls
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Reviews
3.6 Mediocre
Sep. 2017
Pros:
NothingCons:
When I dropped off the car I had made sure everything was nice and clean and filled up the tank more than I needed to in order to be as courteous as possible. When the staff member came back in from inspecting the car he claimed there was a stone chip in the windshield. I asked him to show me because I did not see anything. He pointed to a bug splatter. We argued but it didn't matter. I wrote a claim saying that I disagreed. I am concerned that some crazy charge is going to end up on my card that is not valid. Worst car rental experience I have ever had.2.0 Mediocre
Apr. 2022
3.6 Mediocre
Sep. 2017
Pros:
NothingCons:
When I dropped off the car I had made sure everything was nice and clean and filled up the tank more than I needed to in order to be as courteous as possible. When the staff member came back in from inspecting the car he claimed there was a stone chip in the windshield. I asked him to show me because I did not see anything. He pointed to a bug splatter. We argued but it didn't matter. I wrote a claim saying that I disagreed. I am concerned that some crazy charge is going to end up on my card that is not valid. Worst car rental experience I have ever had.Budget
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Niagara Falls
Discount Car & Truck Rentals
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Niagara Falls
Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Niagara Falls
Rent-A-Wreck
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Niagara Falls
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Niagara Falls
Most popular agency | Hertz |
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Most popular car type | Intermediate |
Average price | C$ 123/day |
Good deal | C$ 77/day |