Book Hertz car rentals in Niagara Falls

Reviews for Hertz in Niagara Falls

Recent reviews

Traveler rating

Wonderful

2

Very good

1

Good

0

Okay

1

Fair

0

Mediocre

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Poor

2

6.0

We expected to rent a Toyota RAV4 like was shown on the rental website. Instead, we were only offered a Jeep Compass which is quite inferior to the RAV4. The return was okay except we arrived just past the closing time due to road closures in Quebec City. The attendant was closing out for the day but said we would get a credit statement sent to our email address. None has been received to date.Reviewed 27 Sep. 2023

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2.0

My car that I reserved was never rents to me . No person at the Hertz counter , when I arrived at the airport . Nothing . No number or contact person . Never again for Hertz. Enterprise helped us out . I will never use this provider again .Reviewed 26 Sep. 2023

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10.0

Pros:couldn`have had a better experienceReviewed 19 Mar. 2021

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8.0

Pros:Yes the staff was friendly and accommodating. Drop off was super easy and short walk to terminal.Cons:I had to pay for a taxi to take me 2.5 miles to Hertz Car rental. I really don’t like taking taxis.Reviewed 26 Nov. 2019

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9.6

Pros:Staff was very friendly and helpful. Pickup and drop off very convenient.Cons:I wish the car rental prices were not sooooo expensive!!!!Reviewed 10 Nov. 2019

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4.8

Pros:No line up at counterCons:I did not feel I got the car I paid for. Our original plans were to be travelling with four people all with large suitcases. Website provided the indication I was to receive a fullsize luxury vehicle. A Chrysler 300 or similar. It ended up being only the two of us. What I received was a very small crammed Cadillac XT SUV. It would have seated four small people comfortably, It only held our two suitcases and definitely would not have accommodated us as per our original booking. I questioned why we were being a given such a small car (small SUV) at the counter at time of pick up and the representative looked at me with a disgusted look and said "It is a Cadillac !!", to make me feel like I should be ashamed and that I was wrong to ask for the larger luxury vehicle that I booked. If it was a Cadillac Escalade, a Lincoln Navigator or any vehicle similar in size to a Chrysler 300 I would have been perfectly fine. When I walked out to the parking lot, the Hertz section had only five vehicles, all small cars and our small SUV. We would have had a serious problem if it was the two couples as per our original travel plans. With no other vehicles in the lot any further discussion or argument on the matter would have bee futile. We loaded our two suitcases (1 large and 1 medium size) in the back, as they just barely fit and drove off with mindset that I had been taken advantage of and that I just had to put up with it.Reviewed 15 Oct. 2019

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9.6

Pros:Yes, everything went wellReviewed 26 Jun. 2019

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2.0

Cons:After paying more to get the car at the airport, nobody was working the counter. Waited 45 min arguing with Hertz on the phone. Someone showed up to pick up keys from drop box. Drove us to another location. Missed meeting and lost lots of money. Car had around 40000 miles and big burn hole in seat.Reviewed 18 Jun. 2019

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2.0

Cons:Never showed up. I was not able to pick up a car.Reviewed 20 May 2019

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8.8

Pros:Mohammed at check-in was super friendly, and the check-in process was really fast and easy. We even got a bit of an upgrade from what we requested.Cons:My only complaint was that the SUV we got was not very clean inside. There was quite a bit of pet hair and crumbs all over the place, although it did smell good inside. Also, the rear door was very hard to open, and the sensor on the dashboard kept saying it was open, when it wasn't.Reviewed 1 Apr. 2019

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2.0

Cons:There were no representatives at the airport location (IAG). Took over 2 hours to complete a process that should have taken no more than 15 minutes.Reviewed 24 Nov. 2018

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10.0

Economical ridePros:Great on gasReviewed 16 Sep. 2018

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More

• 9.1 /10Enterprise Rent-A-Car Car Rentals at Niagara Falls

• What is the most popular rental car from Hertz in Niagara Falls?

  Mini (Dodge Grand Caravan or similar) is the most frequently booked rental car type from Hertz in Niagara Falls.

• How many car rental locations does Hertz have in Niagara Falls?

  Hertz has 3 rental locations in Niagara Falls. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Niagara Falls airport (IAG)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Niagara Falls airport (IAG)?

  Yes