Norfolk car rentals
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Norfolk, VA, United States
Norfolk car rental Information
| Pick-up location | Norfolk |
|---|---|
| Rental locations | 23 |
| Airport locations | 11 |
Norfolk car rental reviews and directory
Rated #1
Alamo
Best rated
8.1 Excellent (89 reviews)
2 locations in Norfolk
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Alamo reviews
Car rental locations
Alamo
Locations in Norfolk
2200 Norview Ave
+1 833 338 3318
| Monday | 00:00 - 01:00 07:00 - 23:59 |
| Tuesday | 00:00 - 01:00 07:00 - 23:59 |
| Wednesday | 00:00 - 01:00 07:00 - 23:59 |
| Thursday | 00:00 - 01:00 07:00 - 23:59 |
| Friday | 00:00 - 01:00 07:00 - 23:59 |
| Saturday | 00:00 - 01:00 07:00 - 23:59 |
| Sunday | 07:00 - 23:59 |
3561 N Military Hwy
+1 757 853 7700
- 8.0
- 8.2
- 8.4
- 7.9
- 8.1
Recent reviews
10.0 Excellent
27 Apr. 2017
Hire car
Pros: The rates were the cheapest and customer care was very helpful. Will definitely be using again.
We gratefully appreciated the 10% discount for military personnel.
Cons: The hire car had no windscreen wash and was low on engine coolant. Knowing the car journey was a lot of miles I already planned ahead and it was a good job I had my own as I had a few days in norfolk.
10.0 Excellent
26 Sep. 2017
Pros: Great customer service, car was in great shape
10.0 Excellent
12 May 2018
Great car
Pros: Very spacious. Was great for traveling on long rides
Cons: Not 4wd
10.0 Excellent
31 May 2018
Great service
Pros: The young lady at the counter was exceptionally courteous and made necessary adjustments to accomodate our needs. It is rare to see someone this young thinking for the benefit of the company.
10.0 Excellent
30 Jan. 2019
Cons: Everything was great!
9.6 Excellent
21 Aug. 2016
No issues. Great rental.
Pros: Ability to drop in another location from pickup.
8.8 Excellent
29 Aug. 2016
Toyota Camary Rental
Pros: The Alamo staff was very helpful and friendly. They got me out and on my way in reasonable amount of time!!
7.6 Good
6 Sep. 2016
Pros: I liked the car that I was able to get for my rental.
Cons: The wait time it took. I had to wait around an hour to finally get a car on the level of what I paid for. They more than made up for it in the end
10.0 Excellent
10 Sep. 2016
Another great Alamo rental in Norfolk
Pros: They never fail to be the fastest, lowest priced.. And often if I can't add my discount to my rental, they simply offer to upgrade me... And I'd rather have that, as I rent full size anyways.
And I have seen the rental car return guy there at the airport.. He always does a great job. Next time I'm going to get his name, as he is way to professional and happy and thorough Before the sun comes up! Fast service, great cars.. Low price!!!
10.0 Excellent
16 Sep. 2016
Pros: Fast service, efficient, and a nice car! Staff was friendly. No line.
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Budget reviews
Car rental locations
Budget
Locations in Norfolk
1700 Norview Avenue
+1 757 855 1038
| Monday | 07:00 - 18:00 |
| Tuesday | 07:00 - 18:00 |
| Wednesday | 07:00 - 18:00 |
| Thursday | 07:00 - 18:00 |
| Friday | 07:00 - 18:00 |
| Saturday | 08:00 - 16:00 |
| Sunday | 09:00 - 16:00 |
2200 Norview Avenue
+1 757 313 8242
| Monday | 00:00 - 00:30 06:30 - 23:59 |
| Tuesday | 00:00 - 00:30 06:30 - 23:59 |
| Wednesday | 00:00 - 00:30 06:30 - 23:59 |
| Thursday | 00:00 - 00:30 06:30 - 23:59 |
| Friday | 00:00 - 00:30 06:30 - 23:59 |
| Saturday | 00:00 - 00:30 07:00 - 23:59 |
| Sunday | 00:00 - 00:30 07:00 - 23:59 |
- 6.2
- 7.0
- 7.0
- 6.3
- 6.5
Recent reviews
10.0 Excellent
4 Dec. 2015
Great customer service
Pros: The woman at the counter could not have been more helpful or friendly!
Cons: No complaints.
4.8 Okay
27 Jul. 2016
Problems at puckup
Pros: My car was not ready when I arrived I had to weight over an hour. I will not use budget again.
8.0 Excellent
2 Aug. 2016
No issues pick up your vehicle and go
Pros: Customer service was great
Cons: Flight was canceled so I could not pick up the vehicle I originally wanted
6.0 Good
31 Dec. 2017
Budget really means subpar customer service
Pros: - Great gas mileage
- Bluetooth
- Relatively cheap rental
Cons: - Interior was stained
- Inside windows were streaky upon pickup which made it difficult to see through, especially when the sun was in front of me
- Exterior of car was dirty upon pickup
- No one came outside to do a vehicle check with me to make sure all prior scrapes/dents/stains were documented
- After hours drop-off was slightly confusing
10.0 Excellent
16 Oct. 2015
Good deal.
Pros: Booked through Kayak and got a better deal. Budget/Avis staff at the Norfolk airport were great. Didn't wait long. Easy check in process. Drop off was super early, 5:30 am. Attendant was great and a short walk to the terminal.
10.0 Excellent
20 Nov. 2015
Friendly, Fast, seamless transaction
Pros: FAST friendly customer service. took all of 5 min to drop off my car!
Cons: all good!
9.6 Excellent
23 Nov. 2015
Cons: First car I received smelt like smoke.
When I showed up to get the car they had no cars available. Took me thirty minutes to get a car.
10.0 Excellent
15 Dec. 2015
Great price, great service!!
Pros: Upgraded me to bigger car for free, no hassles. It was midnight, the people were kind and helpful.
2.0 Mediocre
30 Dec. 2015
Car class not available.
Cons: You accepted my reservation yet did not have the car class I requested.
10.0 Excellent
15 Feb. 2016
Perfect
Pros: Booked right from the app from the gate from departing flight. Simple. Easy.
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Dollar reviews
Car rental locations
Dollar
Locations in Norfolk
2200 Norview Ave
+1 866 434 2226
| Monday | 06:30 - 23:59 |
| Tuesday | 06:30 - 23:59 |
| Wednesday | 06:30 - 23:59 |
| Thursday | 06:30 - 23:59 |
| Friday | 06:30 - 23:59 |
| Saturday | 06:30 - 23:59 |
| Sunday | 06:30 - 23:59 |
- 6.1
- 7.1
- 6.9
- 6.4
- 6.4
Recent reviews
10.0 Excellent
1 Sep. 2016
Great on all accounts
Pros: Super value!
10.0 Excellent
21 Sep. 2018
Cons: We didn’t return it to Norfolk. Took it back a week early to Atlanta because of the hurricane
2.4 Mediocre
13 Oct. 2015
No cars when we checked in
Cons: No cars available when we checked in and they didn't know when the car would be available, so we were stranded in the airport while we waited at least an hour. We returned the car full an they still charged us for gas. We still have to call and get them to remove that charge.
3.6 Mediocre
15 Nov. 2015
BEWARE
Pros: The staff was professional and the agency opened earlier than others.
Cons: The class of car reserved was not available and the practice appears to be a downgrade and the hope the consumer is unaware. Little league for an airport location and I'd actively avoid this location provided other options were available. The upgrade I ended up paying extra for was a smoke smelling vehicle with 60k miles but not bad on gas.
2.0 Mediocre
5 Jun. 2016
Never with Dollar ever again
Pros: Quick to get the car and no one was in line
Cons: Car was very dirty. Crumbs everywhere and stained seats. I called the customer service rep to let them know I was running 2 hours later he said its 2.50 each hour your late to return which I was fine with. I get my bill this morning they charged me for a full extra day and added fees totaling to $67 more than what I was supposed to pay.
Never with Dollar again.
7.2 Good
4 Jul. 2016
Pros: Quick return the attendant was very helpful and courteous.
Cons: Smell of car could have been better. Maybe windows were let down and it rained. The wait line excited 30 minutes. The intermediate or similar really meant compact.
2.0 Mediocre
22 Aug. 2016
Overcharged and unhelpful
Cons: We were overcharged for an additional driver. When I reached out to them to point it out, it took forever for them to get back to me and they wouldn't refund my money. They also couldn't even correctly identify where I rented the car. It just goes to show how sloppy they are and how little they care about their customers. They made a mistake and I'm out almost $100 for it and they won't do anything about it. It might be that their system is so bad that they can't even keep track of their mistakes to be able to fix them. But, to sum up: terrible customer service, overcharged by a lot, will never rent from them again.
3.2 Mediocre
26 Aug. 2016
Dirty!
Cons: The car was dirty and the previous renter had smoked in the car. It smelled aweful when it sat in the sun.
8.4 Excellent
27 Sep. 2016
Surprised
Pros: Reserved a full size car, but received a SUV. Nice surprise.
Cons: The attendant at the counter when we received our vehicle seemed as though she would have preferred to be anywhere else. She was not friendly and was very short and less than accommodating with my questions.
10.0 Excellent
28 Sep. 2016
Pros: There was nothing to dislike, all very positive
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Hertz reviews
Car rental locations
Hertz
Locations in Norfolk
2200 Norview Avenue
+1 757 857 1261
| Monday | 00:00 - 00:30 06:30 - 23:59 |
| Tuesday | 00:00 - 00:30 06:30 - 23:59 |
| Wednesday | 00:00 - 00:30 06:30 - 23:59 |
| Thursday | 00:00 - 00:30 06:30 - 23:59 |
| Friday | 00:00 - 00:30 06:30 - 23:59 |
| Saturday | 00:00 - 00:30 07:00 - 23:59 |
| Sunday | 00:00 - 00:30 07:00 - 23:59 |
3323 N. Military Hwy
+1 757 855 1961
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday |
700 Monticello Avenue
+1 757 622 0742
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | |
| Sunday |
- 5.8
- 6.8
- 6.5
- 5.4
- 6.1
Recent reviews
9.6 Excellent
11 Apr. 2017
Will use Kayak again
Pros: The price was excellent for the vehicle I chose.
6.4 Good
29 Apr. 2017
Pros: Clean car.
Easy drop off.
Cons: Stood in line 2 hours to pick up.
I reserved a standard but only compacts available when I finally got to front of line.
5.6 Okay
30 May 2017
Pros: Once I got through the line and waited for my reservation I did end up getting a car
Cons: Line was pretty rough, last minute cutting by gold members, didn't have a car ready for me, offered me a smaller car instead of an upgrade, overall not great
6.8 Good
27 Nov. 2015
Pros: Good sized van
Cons: Pick up took over thirty minutes.
10.0 Excellent
21 Jan. 2016
Pros: It all went smooth
7.2 Good
6 Mar. 2016
Quick easy service
Pros: Drive in, drop off, get receipt, pleasant attendant. Pretty darn good.
8.0 Excellent
16 Apr. 2016
Cons: The Clerk at ORF was very rude and hard to understand. She mumbled and seemed very uninterested in trying to have any tact with her customer service.
9.2 Excellent
20 Apr. 2016
Liked the Versa
Pros: The agents at both pickup and dropoff were good.
Thought I had reserved a compact, I would rate the Versa as a sub but it ran just fine, drove it over 300 miles the first day, all good. Very predictable handling, for sure easy to park, etc.
Cons: Long wait at pickup, one customer blocked one of the two agents for an extended period. There were some tape marks on the car (probably to keep the doors closed in shipping) but it was a long walk back into the terminal and might have to wait online again
2.0 Mediocre
9 Oct. 2016
You guys suck
Pros: Nothing
Cons: You guys lied about charges and overcharged me for not being old enough even though I am old enough to rent a car from you guys. You wouldn't even give me my entire refund. I'm never renting from you guys again. Did I mention you guys suck? If not, you do!!!
8.0 Excellent
30 Oct. 2016
Pros: The pick up and drop off were quick. I really liked the in car gps system. The car rental is connected to the airport. You do not have to take a shuttle to/from the rental area.
Cons: The car was dirty on the front interior passenger side when I received it. Like something had been spilled on the window and door. It was gross. You have to mark any blemishes on the vehicle without a rep present. I took pics in the event there was a problem. The car drove a little rough.
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Payless reviews
Car rental locations
Payless
Locations in Norfolk
3444 North Military Highway
+1 757 855 0977
| Monday | 07:00 - 19:00 |
| Tuesday | 07:00 - 19:00 |
| Wednesday | 07:00 - 19:00 |
| Thursday | 07:00 - 19:00 |
| Friday | 07:00 - 19:00 |
| Saturday | 07:00 - 19:00 |
| Sunday | 07:00 - 19:00 |
- 5.0
- 5.9
- 5.8
- 4.9
- 5.6
Recent reviews
2.0 Mediocre
1 Dec. 2016
Horrible!!!!!!!!!!!!!!!!!!!!!!
Pros: Nothing
Cons: Customer service. Quality of car... EVERYTHING
3.2 Mediocre
22 Apr. 2018
poor service
Cons: Car was dirty, and smelled. Shuttle service required long wait and time estimates by staff were inaccurate.
10.0 Excellent
18 Oct. 2019
Pros: It was great
2.0 Mediocre
6 Jun. 2016
Cons: This place was the worst! I will never use them again. Worst customer servive. The size of the suv was up to their interpretation.
8.0 Excellent
21 Jun. 2016
Pros: Price
Cons: Exterior of car was not clean
3.2 Mediocre
8 Aug. 2016
Cons: The area was hidden. The price and car I requested online was not the same. I asked ahead of time about using a debit card because I do not own a credit card. When I got there, there were details left out about using the debit card. I ENDED UP NOT GETTING A CAR.
6.0 Good
5 Sep. 2016
Cons: The car was a little rough and not very clean.
4.4 Okay
10 Sep. 2016
Not impressed w online estimating, or sneaky invoi
Pros: Staff was courteous.
Transfer shuttle staff was absolutely excellent
Cons: Needed and selected good sized car for 4 people w luggage.
Norfolk VA presented smaller car not meeting the class size. I asked for one meeting the class size. They re-wrote entire reservation. Kayak estimate for rental period was ballpark correct at approx. $141. But Payless layered on $100. in extras, NOT including declined insurance options, self-paid tolls, or declined prepay gas options. Net bill was about $87.00 dollars over online kayak estimate, over 60% higher. This was a disappointing experience, having done this online to get a reasonably good expectation of cost.
6.4 Good
12 Sep. 2016
Poor driver service
Pros: Did not help with luggage.
Cons: The policy that automatically charges for full take of gas is potential ripoff. When told I filled myself clerk did eliminate the charge
6.8 Good
17 Oct. 2016
Pros: I like the price, I like the car, it was very comfortable. When I returned the car the staff was very helpful and patient.
Cons: I didn't like when I picked up the car initially. The clerk was not personable. she just told me to initial certain places without explaining what I was initialling , it added extra fees to the bill I had already reserved it online and declined the things she had me initialling. I was charged two holding fees of $ 200 totaling $400 which caused a return check and a fee charged to my account of $29. I was very disappointed with the service when I pick the car up the staff was not concerned when I called her back to let her know what had happened. Had an OH WELL, attitude.
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National reviews
Car rental locations
National
Locations in Norfolk
2200 Norview Ave
+1 833 338 3320
| Monday | 00:00 - 01:00 05:30 - 23:59 |
| Tuesday | 00:00 - 01:00 05:30 - 23:59 |
| Wednesday | 00:00 - 01:00 05:30 - 23:59 |
| Thursday | 00:00 - 01:00 05:30 - 23:59 |
| Friday | 00:00 - 01:00 05:30 - 23:59 |
| Saturday | 00:00 - 01:00 06:00 - 23:59 |
| Sunday | 06:00 - 23:59 |
- 10.0
- 10.0
- 10.0
- 10.0
- 9.0
Recent reviews
9.6 Excellent
11 Aug. 2019
Pros: Easy pickup steps from baggage claim & drop off was a breeze.
Cons: Pricing
10.0 Excellent
20 Nov. 2019
Pros: Staff was great. The girl at the counter was just helping out so it took a little while but she was very friendly and it made the wait much better.
Cons: Nothing. we got a much better vehicle than expected and it was a great experience. we will definitely use National next time we travel.
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Avis reviews
Car rental locations
Avis
Locations in Norfolk
1700 Norview Avenue
+1 757 857 0106
| Monday | 07:00 - 18:00 |
| Tuesday | 07:00 - 18:00 |
| Wednesday | 07:00 - 18:00 |
| Thursday | 07:00 - 18:00 |
| Friday | 07:00 - 18:00 |
| Saturday | 08:00 - 16:00 |
| Sunday | 09:00 - 16:00 |
2200 Norview Avenue
+1 757 855 1945
| Monday | 00:00 - 00:30 06:30 - 23:59 |
| Tuesday | 00:00 - 00:30 06:30 - 23:59 |
| Wednesday | 00:00 - 00:30 06:30 - 23:59 |
| Thursday | 00:00 - 00:30 06:30 - 23:59 |
| Friday | 00:00 - 00:30 06:30 - 23:59 |
| Saturday | 00:00 - 00:30 07:00 - 23:59 |
| Sunday | 00:00 - 00:30 07:00 - 23:59 |
- 7.4
- 9.0
- 9.0
- 8.3
- 8.1
Recent reviews
6.8 Good
9 Aug. 2016
Informative attendants
Pros: Check in speed was fast. It was easy to get to and the check in attendant was very knowledgeable about the car policies.
Cons: Nothing
10.0 Excellent
11 Oct. 2016
Pros: Quick, efficient car return. No hassles.
10.0 Excellent
14 Apr. 2017
Easy
Pros: Once again quick. Upon getting out of the vehicle the attendant noted I walked with a cane and asked if I would like a shuttle ride to the airport. Her concern was first for me the customer then the vehicle.
6.4 Good
21 Aug. 2017
Car Rental for Wedding
Pros: When I told AVIS my car rental was for my wedding that occurred on the pick up day, I was upgraded from a Lincoln to a brand new Mercedes which pleased me. The Mercedes was beautiful.
My replacement vehicle was nice and spacious (after a roadside exchange due to a flat tire on the first car)
Cons: The fact that my rental (the Mercedes) caught a flat within 20minutes of picking the vehicle up (the vehicle was originally picked up at 10:48am) And then there was no spare available within the vehicle. I requested a roadside exchange but it didn't arrive until almost 5pm. And the lack of operable vehicle caused a really HUGE inconvenience for my wedding and single handily ruined my wedding transportation plan. On top of that, on the return day I was told by the company that I had to be charged for two day opposed to the one day that I rented, the replacement vehicle (considered good it didn't come till almost 5pm.
8.0 Excellent
4 Sep. 2017
Cons: Left my car phone charger in the car. It can't be found. :(
8.4 Excellent
6 Dec. 2017
Everything went smoothly
Pros: Convenient and efficient service. Vehicle in good condition.
Cons: Some confusion regarding insurance.
5.2 Okay
4 Jun. 2019
Pros: Vehicle room
Cleanliness
Cons: The wait time at drop off and pick up
Accurate quote
10.0 Excellent
2 Oct. 2019
Cons: Nothing!! I had a very good experience.
10.0 Excellent
8 Oct. 2019
Pros: The staff very professional and the car in good conditions
6.4 Good
8 Oct. 2019
Pros: The car was nice and clean; pick-up/drop-off was quick and easy.
Cons: The counter agent was NOT honest about additional fees he sold us. Claimed additional insurance was "only $27" but failed to mentioned it was $27 per DAY. Did not appreciate this underhanded upsell.
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Enterprise reviews
Car rental locations
Enterprise
Locations in Norfolk
2200 Norview Ave
+1 833 338 3319
| Monday | 07:00 - 23:59 |
| Tuesday | 07:00 - 23:59 |
| Wednesday | 07:00 - 23:59 |
| Thursday | 07:00 - 23:59 |
| Friday | 07:00 - 23:59 |
| Saturday | 07:00 - 21:00 |
| Sunday | 07:00 - 23:59 |
2747 N Military Hwy
+1 757 853 7700
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
3561 N Military Hwy
+1 757 853 7700
| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 09:00 - 17:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 00:00 - 00:00 |
3561 North Military Hwy.
+1 757 853 7700
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 08:00 - 16:00 |
| Sunday | 10:00 - 16:00 |
6252e Virginia Beach Blvd
+1 757 461 3453
| Monday | 07:30 - 17:30 |
| Tuesday | 07:30 - 17:30 |
| Wednesday | 07:30 - 17:30 |
| Thursday | 07:30 - 17:30 |
| Friday | 07:30 - 17:30 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
7436 N Military Hwy
+1 757 583 7700
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 00:00 - 00:00 |
751 Monticello Ave
+1 757 627 2833
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 00:00 - 00:00 |
912 W Little Creek Rd
+1 757 489 2006
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 00:00 - 00:00 |
- 7.0
- 7.7
- 7.4
- 7.1
- 6.7
Recent reviews
2.0 Mediocre
12 Jul. 2019
Pros: no
Cons: everything
10.0 Excellent
3 Aug. 2019
Pros: Drove back to the iairport
4.0 Okay
11 Aug. 2019
Pros: There should be more staff on hand to assist customers. Those that were there appeared to be trying help the increasing line of people. The representative who helped me appeared to be trying to do his best under difficult circumstances.
Cons: I did not get the car I booked and the one I got had not been washed. After going through the car wash I could see quite a few dings. The inside has an odor and there is/was sand or dirt on the carpet and paperwork from previous customers. It is also out of windshield wiper fluid.
2.8 Mediocre
22 Sep. 2016
Cons: It took over an hour to pick up the vehicle. The class of cars I chose showed a newer Kia and I got a much older Mitsubishi something or other. And the alignment was off.
9.2 Excellent
13 Oct. 2016
Charges
Cons: Having to pay extra for a car that came from N.Y. and returning it in N.J. Don't make sense for me.
2.0 Mediocre
25 Oct. 2016
Cons: I wasn't able to rent from your company because I do t have a credit card.
I have a Debit card but was told that wouldn't work.
I was however allowed to make the reservation and have to adjust last minute.
I also was charged for trip insurance and I would like that amount refunded
10.0 Excellent
19 Jan. 2018
Pros: Courteous service and fast
10.0 Excellent
31 Jan. 2018
Kayak gave me a great deal.
Pros: Check in and check out went great.
10.0 Excellent
28 Apr. 2018
Great Job Enterprise!
Pros: You guys are all so friendly and efficient!
Cons: Not a single complaint
6.4 Good
12 Nov. 2018
Pros: Having a kiosk with people in the garage to check me in, though it wasn't clear whom to see.
Cons: Confusing drop-off, not well or clearly indicated. And this review label says the drop-off was in Norfolk, but it was actually at the airport in Newport News, VA.
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Thrifty reviews
Car rental locations
Thrifty
Locations in Norfolk
2200 Norview Avenue
+1 877 283 0898
| Monday | 06:30 - 23:59 |
| Tuesday | 06:30 - 23:59 |
| Wednesday | 06:30 - 23:59 |
| Thursday | 06:30 - 23:59 |
| Friday | 06:30 - 23:59 |
| Saturday | 06:30 - 23:59 |
| Sunday | 06:30 - 23:59 |
- 5.5
- 6.6
- 5.9
- 5.3
- 5.7
Recent reviews
3.6 Mediocre
30 May 2019
Pros: Pick up staff (Clyde) was very rude and started yelling and cursing at me over the counter. The person who actually helped me was nice. Drop off staff was also nice.
Cons: Not having such a rude employee
2.0 Mediocre
26 Jan. 2016
SUCKS!!
Pros: They upgraded me
Cons: Service terrible. When you call you can't talk to no one in English. They said they were going to call me back and never did. I will never get from themy again and requested my friends to tell a friend to tell a friend not to.
8.0 Excellent
9 Oct. 2016
Pros: Good, clean car that ran well for a good price
8.0 Excellent
14 Nov. 2016
GOOD
Pros: Everything was easy from renting to the pick up/drop of the vehicle. I believe I got a very good deal for a small SUV. The vehicle was clean. It was roomy enough for my family and great on gas.
Cons: Nothing stands out that I did not like.
5.6 Okay
26 Feb. 2017
Lacking customer service
Pros: The car was clean and handled well.
Cons: There was no one at the thrifty counter when I walked up, but a sign told me to go to another counter. I reserved a "special" - which was a compact or larger - hoping I would have some choice. The guy at the counter didn't talk to me at all and basically just flung keys to me. When I went to actually get the car, no one was there. The car showed some pretty bad scratches but there was no one to show or tell, so I had to document them on my phone (just in case). I guess the car was a compact, but it was so small I would have said it was an economy.
4.4 Okay
6 Mar. 2017
The rudest customer service at pick up
Pros: The drop off customer service was great!
The car rental rate was great for a quick weekend rental.
Cons: The lady that I picked up from should be fired and find a job in something that does not interact with people. I am a business owner and would be ashamed to have her be the face of my company. I tend to pay more attention than my fiance, but when he complained about her attitude to me...I know it was terrible. No smile, no hello, short rude, no eye contact. Not even a thank you.
The cars start and go was very jerky, like the transmission was slipping.
2.0 Mediocre
18 Mar. 2017
Pros: Nothing at all
Cons: They were shitty never go to them again
4.4 Okay
1 Jul. 2017
Ran out of cars
Cons: We arrived to find out they were out of cars. They had us wait for 30 minutes (telling us it would be a 10 minute wait) and then finally I asked if they had ANY cars available. They had a compact. We had paid for a full size. They didn't give us any money off the rental, only added a second driver. I will not return to Thrifty, Dollar, or Hertz after this experience (all affiliates).
2.0 Mediocre
6 Sep. 2017
Unable to rent car
Pros: Reserved car with debit card and was told at location that I could not rent a care because of policy. Policy was not spelled out in terms when reserving car online.
8.0 Excellent
10 Sep. 2017
Pros: Car was spacious and easy to drive
Cons: Blind spot was pretty big for changing lanes. Stains on back seat.
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Car rental locations
Easirent
Locations in Norfolk
Norfolk International Airport
| Monday | 00:01 - 23:59 |
| Tuesday | 00:01 - 23:59 |
| Wednesday | 00:01 - 23:59 |
| Thursday | 00:01 - 23:59 |
| Friday | 00:01 - 23:59 |
| Saturday | 00:01 - 23:59 |
| Sunday |
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Car rental locations
Sunnycars
Locations in Norfolk
2200 Norview Avenue
403 travellers who rented a car in Norfolk gave the car agency they used an average rating of 6.7
Car rental locations in or near Norfolk
Good to know
| Most popular car type | Economy |
|---|
When to book a rental car in Norfolk
Average daily price per month
Rental car prices as pick-up date approaches
-1 day
-2 days
Top tips for renting a car in Norfolk
- Explore the coastal city of Virginia conveniently on your own four wheels and make the most out of your trip to Norfolk with a rental car. Whether discovering the coastline, finding all kinds of different plants in the Botanical Garden, or even going all the way to Virginia Beach, a rental car puts travelers within easy distance of just about everything. Virginia Beach is not even 20 miles from the city and can be reached by car in about 20 minutes.
- Pick up a rental car when landing at Norfolk International Airport to get to your next destinations quickly and stress-free. Find the car rental center in the arrivals terminal on level 1 and choose from renowned agencies like Hertz, National, or Alamo. The airport is 7 miles from Norfolk center and can be reached in under 20 minutes via the Norview Avenue and Tidewater Drive.
- Reckless driving is considered a severe offense in Norfolk and fines can be very high. Also, as it is considered a criminal offense, it may impact your driver’s license or even show up in your record. Adhering to the speeding limits and driving defensively is therefore pivotal. Make sure to familiarize yourself with speed restrictions on your routes and look out for speed limit signs. Especially on the weekends, traffic law enforcement is executed meticulously and reckless drivers will be pulled over without hesitation.
- Winters in Virginia can be harsh and bring lots of snow. As lovely as that is for strolling through the city, especially in the Christmas season, it means you must prepare your vehicle and adapt your driving style accordingly. Make sure the rental car has winter tires and perhaps even snow chains in the trunk. Check the weather forecast and traffic before leaving, and adapt your speed to weather and road conditions when necessary.
- Book your rental car in Norfolk at least 2 weeks before your trip in order to get a below-average price
- Intermediate rental cars in Norfolk are around 32% cheaper than other car types, on average
FAQs about renting a car in Norfolk
What is the most popular rental car in Norfolk?
Economy (Ford Fiesta or similar) is the most frequently booked rental car type in Norfolk.
What is the best rental car company in Norfolk?
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Norfolk are Alamo (8.7, 6660 reviews), Enterprise (8.5, 12870 reviews), and Avis (7.6, 2274 reviews).
How can I find car rentals near me in Norfolk?
Take a look at our extensive car rental location map to find the best rental cars near you.
How much does a Economy car rental cost in Norfolk?
A Economy car rental in Norfolk costs C$ 44 per day, on average.
How much does a Intermediate car rental cost in Norfolk?
A Intermediate car rental in Norfolk costs C$ 93 per day, on average.
How much does a Standard car rental cost in Norfolk?
A Standard car rental in Norfolk costs C$ 82 per day, on average.
What type of car is recommended for driving in Norfolk?
A 4-wheel drive car will brave all weather conditions and provide the essential road grip needed specifically during the winter months. A sedan may be a good choice for people driving mostly inside the city, as they are compact enough to fit into almost all parking spots. For countryside exploring and people who need more space, an SUV or minivan is a good option.
What's the speed limit in Norfolk?
Remember to adhere to the speed limits, as speeding is considered reckless driving in Virginia and is categorized as a criminal offense. If there are no signs, the general speed regulations permit 25 mph in residential areas and 55 mph on roads which are marked with #600 or above. 70 mph is the maximum limit on freeways, so drivers should never go faster than that.
How are gas prices in Norfolk?
Gas prices in Norfolk are in the lower range when compared to other US cities, at around $2.30 per gallon. Look for gas stations like 7-Eleven or Wawa to get rates as low as $2.15 per gallon. Bear in mind that gas tends to be more expensive at stations situated around the airport, so refill the tank beforehand and only put in the last gallons at airport gas stations before returning the car.
Where are the best places to park in Norfolk?
Parking is pretty stress-free in Norfolk with metered on-street parking, public garages, and parking lots available. Metered parking is time restricted, so read the signs to find out how long a car may be parked. There are also garages like the Bank Street Garage or the Education Lot.