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2 locations in Olympia
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Reviews
2.0 Poor
Oct. 2022
8.4 Very good
Jul. 2019
Pros:
Warn passengers that their iPhone map may direct them to 1919 5th ave w. Which is a ways from 1919 5th ave. I almost missed drop off because of this- my mistake but probably will happen to others.Cons:
Could be friendlier at the downtown drop off ....8.8 Very good
Jun. 2018
Pros:
Most affordable we could find8.4 Very good
Oct. 2017
Pros:
car was clean and in excellent conditionCons:
busy at counter with both pickup and drop5.2 Fair
Sep. 2017
Pros:
Jadida was very friendly and helpful when I picked up and dropped off the car. When I returned the car early, Avis tried to charge way more than if I'd had it the whole time, but again Jadida was really helpful and got that straightened out too.Cons:
My rental confirmation said it started at noon on Labor Day. So, I arrived at 12:15 and the office apparently closed at noon that day. The guy says, "we're closed." I told him my email said to get the car at 12. "Right, it's 12:15" he says, and started walking out. Fortunately, Jadida stayed and helped me. The car I got hadn't been cleaned. The inside was ok, but the outside was really dirty with dead bugs all over the grill.2.0 Poor
Sep. 2017
Pros:
Car performed well and met our needs.Cons:
Took over an hour of waiting in line to pick up car as the staff was slow. They rushed through the contract process and we were not informed about additional fees that were charged. Car exterior was not clean. When returning the vehicle additional fees were not explained as well. Will never rent from this location, or from Avis again.2 locations in Olympia
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9.2 Wonderful
Jun. 2020
Pros:
Good location.Cons:
Lobby is clean, but could use an upgrade.5.2 Fair
Mar. 2019
Pros:
The staff was friendly but not prepared to handle the volume of customers in the loby. Training was an obvious issue as only in person knew what to do.Cons:
Better trained staff and a cleaner store front. A print machine that prints legibly. I couldn’t varify the rental car return location with my receipt because the rental contract was printed poorly.8.8 Very good
Nov. 2018
Pros:
Staff at both ends was great, corteuos and friendlyCons:
No xm radio2.8 Poor
Nov. 2017
Pros:
NothingCons:
Waited almost an hour to pick up my car. The employee was very slow and not customer service friendly. Did not give the car I ordered. Changed the insurance I had already bought for $18 on kayak. And made me get whatever he was selling. Double the price. He acted like he gets paid on commission. Reserved the car for about $50 on Kayak and he tried to charge me over $200. Still paid more than what my reservation said. will never use them again. Drop was at 8am and no one was there. Had to wait for the same employee to open the store. Late.2.0 Poor
Sep. 2017
Pros:
NothingCons:
Extremely poor customer service.2.0 Poor
Jul. 2017
Cons:
Despite reserving a vehicle online, there was no car available to pick up. The owner of the location berated me on the phone.4 locations in Olympia
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10.0 Wonderful
Apr. 2021
Pros:
Yes they were.Cons:
I think it is very good.4.0 Mediocre
Dec. 2020
Pros:
Got a ride back to the mechanic to pick up my own carCons:
If they would have honored the price I had rented for online2.0 Poor
Dec. 2020
Cons:
They didn't even have the car I reserved10.0 Wonderful
Sep. 2020
Pros:
The staff was awesome! AND when I needed a ride back to my hotel, the Manager gladly and with kindness went out of his way to take care of me.Cons:
Can't think of any at this moment. Thank you!10.0 Wonderful
Sep. 2020
Pros:
Staff was friendly and helpful7.2 Good
Jul. 2020
Pros:
Pick up was rocky, she really had a problem with us not buying their insurance and using our own.One location in Olympia
One location in Olympia
Most popular car type | Intermediate |
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