8.4 Very good
Pros:Warn passengers that their iPhone map may direct them to 1919 5th ave w. Which is a ways from 1919 5th ave. I almost missed drop off because of this- my mistake but probably will happen to others.
Cons:Could be friendlier at the downtown drop off ....
8.8 Very good
Pros:Most affordable we could find
8.4 Very good
Pros:car was clean and in excellent condition
Cons:busy at counter with both pickup and drop
Pros:Jadida was very friendly and helpful when I picked up and dropped off the car. When I returned the car early, Avis tried to charge way more than if I'd had it the whole time, but again Jadida was really helpful and got that straightened out too.
Cons:My rental confirmation said it started at noon on Labor Day. So, I arrived at 12:15 and the office apparently closed at noon that day. The guy says, "we're closed." I told him my email said to get the car at 12. "Right, it's 12:15" he says, and started walking out. Fortunately, Jadida stayed and helped me. The car I got hadn't been cleaned. The inside was ok, but the outside was really dirty with dead bugs all over the grill.
Pros:Car performed well and met our needs.
Cons:Took over an hour of waiting in line to pick up car as the staff was slow. They rushed through the contract process and we were not informed about additional fees that were charged. Car exterior was not clean. When returning the vehicle additional fees were not explained as well. Will never rent from this location, or from Avis again.
Cons:Lobby is clean, but could use an upgrade.
Pros:The staff was friendly but not prepared to handle the volume of customers in the loby. Training was an obvious issue as only in person knew what to do.
Cons:Better trained staff and a cleaner store front. A print machine that prints legibly. I couldn’t varify the rental car return location with my receipt because the rental contract was printed poorly.
8.8 Very good
Pros:Staff at both ends was great, corteuos and friendly
Cons:No xm radio
Cons:Waited almost an hour to pick up my car. The employee was very slow and not customer service friendly. Did not give the car I ordered. Changed the insurance I had already bought for $18 on kayak. And made me get whatever he was selling. Double the price. He acted like he gets paid on commission. Reserved the car for about $50 on Kayak and he tried to charge me over $200. Still paid more than what my reservation said. will never use them again. Drop was at 8am and no one was there. Had to wait for the same employee to open the store. Late.
Cons:Extremely poor customer service.
Cons:Despite reserving a vehicle online, there was no car available to pick up. The owner of the location berated me on the phone.
Show reviews that mention
Pros:Yes they were.
Cons:I think it is very good.
Pros:Got a ride back to the mechanic to pick up my own car
Cons:If they would have honored the price I had rented for online
Cons:They didn't even have the car I reserved
Pros:The staff was awesome! AND when I needed a ride back to my hotel, the Manager gladly and with kindness went out of his way to take care of me.
Cons:Can't think of any at this moment. Thank you!
Pros:Staff was friendly and helpful
Pros:Pick up was rocky, she really had a problem with us not buying their insurance and using our own.