Hertz was listed as one of the car rentals when I searched for a car at Peoria Illinois airport. When I arrived at PIA I was told that the car rental Hertz had not been at the airport since Covid. I had to take a cab to the Hertz pickup place in Peoria, thus paying $50 to pickup the car. You mast take down that misleading information on your site,
It takes way too long to pick up the car, especially considering if you're coming from the airport, it's already 25 minutes out of the way.
Pick up took 50 minutes. I was told that someone had called in sick so the only lady there had to go clean each car before it could get rented. Then the manager came in and explained the car cleaner had hand surgery and was out for weeks (so the lack of car cleaner was entirely foreseeable.) They also told me they didn't have my reservation despite me having a kayak confirmation email with a Hertz confirmation number. It very easily could have been a lot better customer service.
Cons:
They don’t take chime cardsOffice was unorganized, garbage on floor, furnished with folding chairs staff seemed unprofessional and unsure of procedure, not very communicative, car smelled awful. Manager was argumentative, sarcastic, condescending on the phone with customers, snapped at employees and very unprofessional in demeanor. Do not rent here.
We had a good experience with hertz in Peoria, they were all working very hard to help their customers!