| Pick-up Location | Piarco |
|---|---|
| Rental Locations | 9 |
| Airport Locations | 9 |
Pros: The car worked well, it was ready when promised and the staff were courteous and available.
Cons: The car could have been newer, the contrar should have been shorter and less intimidating, and a moulding came loose on the car that caused me to be concerned that I may be charged for damage to the car. They must have been aware of this condition as I was not charged.
The transport did not come nor no one called
Pros: Nothing
Pretty Easy
Pros: No wait at the counter and the desk agent was super nice. Easy to pick up and drop off.
Cons: Everything!
Pros: Was upgraded to a SUV for free due to no availability of a standard car which I didn't mind also allowed me to extend my rental period conveniently.
Pros: Overall it was great but we rented the car to go the the beach n they were like we can't have sand in the car . That impossible! Hello beach we going to u must have a little bit of sand .they had a rediculus fee to clean the car back.
Good Check Out Experience but Check In a Headache
Pros: Checking out vehicle was great. Car was clean and drove well.
Cons: Check out was a Headache. Check out coordinator gave trouble when checking car in and falsely accused of car damage.
Cons: It's unfortunate that this location is allowed to bear the Hertz name they even had charges in their contact for returning the car unwashed or not vacuumed . Returning the car with less car than it went out was a $50 charge with out being 7/8 and in 6/8 full.
Fantastic service
Pros: The company and staff really went out of their way to help me out. I was with a large group and had three vehicles and they went the distance to assist me in whatever I needed. Above and beyond service.
Cons: There was a miscommunication about my initial rental plans - I could have solved it with an email, but it didn't occur to me as I had other things on my mind. In the end it was sorted out on my arrival and even ended up saving me money.
Great value
Pros: Pickup and drop off were quick
Cons: The deposit
This place should be closed
Pros: Nothing
Cons: My flight got in at 1015 , it was noted to them I'm getting in at that time, their office said their business hours were 8am-11pm my brother got to the airport at 930 and no one answered the phone they have there to reach their office 2 other customers were there as well and said they were having the same problem, we went to the office which is located 3 min away from airport and they were closed we had to get cars from enterprise , I called the next day and they were really rude
Cons: Unable to pay cash if I wanted to. When I use my credit/debit card for charges internationally I get an add'l fee so would prefer to avoid this.
Pretty Easy
Pros: No wait at the counter and the desk agent was super nice. Easy to pick up and drop off.
Cons: Everything!
Pros: Was upgraded to a SUV for free due to no availability of a standard car which I didn't mind also allowed me to extend my rental period conveniently.
Fantastic service
Pros: The company and staff really went out of their way to help me out. I was with a large group and had three vehicles and they went the distance to assist me in whatever I needed. Above and beyond service.
Cons: There was a miscommunication about my initial rental plans - I could have solved it with an email, but it didn't occur to me as I had other things on my mind. In the end it was sorted out on my arrival and even ended up saving me money.
Cons: Unable to pay cash if I wanted to. When I use my credit/debit card for charges internationally I get an add'l fee so would prefer to avoid this.
Pros: The car worked well, it was ready when promised and the staff were courteous and available.
Cons: The car could have been newer, the contrar should have been shorter and less intimidating, and a moulding came loose on the car that caused me to be concerned that I may be charged for damage to the car. They must have been aware of this condition as I was not charged.
Pros: Overall it was great but we rented the car to go the the beach n they were like we can't have sand in the car . That impossible! Hello beach we going to u must have a little bit of sand .they had a rediculus fee to clean the car back.
Good Check Out Experience but Check In a Headache
Pros: Checking out vehicle was great. Car was clean and drove well.
Cons: Check out was a Headache. Check out coordinator gave trouble when checking car in and falsely accused of car damage.
Great value
Pros: Pickup and drop off were quick
Cons: The deposit
The transport did not come nor no one called
Pros: Nothing
Cons: It's unfortunate that this location is allowed to bear the Hertz name they even had charges in their contact for returning the car unwashed or not vacuumed . Returning the car with less car than it went out was a $50 charge with out being 7/8 and in 6/8 full.
This place should be closed
Pros: Nothing
Cons: My flight got in at 1015 , it was noted to them I'm getting in at that time, their office said their business hours were 8am-11pm my brother got to the airport at 930 and no one answered the phone they have there to reach their office 2 other customers were there as well and said they were having the same problem, we went to the office which is located 3 min away from airport and they were closed we had to get cars from enterprise , I called the next day and they were really rude
No cars available
Cons: Booked online, but when I got to their pickup location, they were unable to retrieve the booking because it was Sunday and the main office was closed. No cars available.
Rental car was not available
Pros: My pickup time was scheduled for 11pm. Arrived at rental booth at 9:30 pm only to find no attendant present. This is the second time we had this problem at this location. Something needs to be done about this.
No cars available
Cons: Booked online, but when I got to their pickup location, they were unable to retrieve the booking because it was Sunday and the main office was closed. No cars available.
Rental car was not available
Pros: My pickup time was scheduled for 11pm. Arrived at rental booth at 9:30 pm only to find no attendant present. This is the second time we had this problem at this location. Something needs to be done about this.
Excellent car rental
Pros: Great car n great customer service in Trinidad
Cons: N/A
location - Port of Spain, Trinidad
Pros: Nothing!!!!!
Cons: Poor customer service, when I called with my confirmation number, they said that they did not go by that, and will have to look up and see when they had received the email from us. So I called the 800 number on my confirmation and was told they saw the booking there. To cut a long story short, I cancelled my reservation. I will never rent from E-Z rent a car in Trinidad.
Pros: I was greeted very well at arrival, and processed with a pleasant experience.
Cons: I had to deal with 2 flat tires and it cost me $150.00 tt, As well as the inconvenience to take time out to make repairs and replace the vehicle
All good
Pros: I got a bigger car for the price of a smaller one as they didbt have any.
Nice no problem attitude and great location at the airport.
Cons: Nothing comes to mind really
Cons: Incorrect pick up time.
Pros: Staff was friendly and the rental rates are very competitive.
Cons: Service was slow. Although friendly, it seems as though everyone is on slow mode. Pick up took over half hour and drop off, I just told the counter girl I couldn’t wait anymore and left the keys for them to close out.
Pros: Friendly staff and super easy drop off
Cons: The car I booked was not available and was given another that did not meet my requirements. Shorter pickup time, There was 1 person at the counter and I had to wait for him to deal with the customer before me about 20 min to half hour.
Pros: Could not provide a positive response, since no-one was at the airport when we arrived at the rental counter.
Cons: A representative waiting until we arrived and informing us of the additional fee for waiting since our flight was a late flight. There was a delay in coming through immigration and customs, lack of staff and long lines.
Poor customer relations
Cons: My pickup was scheduled for 11 pm, but I got out of immigration and customs at 11:10 pm. From there, I went directly to the counter to collect the vehicle but no one was there. There were no notes or numbers to call if you needed to pick up your rental. The number on the car rentals site also did not work. A recording said the number could not be reached.
The next morning I went back to get the vehicle at which point they had already rented it to someone else. To make matters worse, the clerk lied directly to my face by claiming they were there until 11:30 pm. I called him on this lie (since I was there from 11:10 onwards) to which he did not have a response.
All in all, do not do business with these folks. They do not care about their customers and are willing to lie if need be.
Nobody at the desk.
Cons: Made a reservation and when I arrived at the desk nobody was there. I waited for while before deciding to use another near by rental company.
Cons: No sunroof all was well courteous and friendly people
Felt cheated
Pros: Drop off was smooth
Cons: Promised rate was $54 for 2 days. They added $23 ($11.x) per day as after hours service fee even though on Saturday we picked the car around 12 noon. I checked with other agencies and none were charging that. When booking other agencies like Hertz was offering same rate so I could have used them.
I'd like my money back
Over all great
Pros: Great customer service, great car, great price, even got a upgrade to a better car same low price. will be back
Had a reservation after coming of a flight from ft. Lauderdale went to
Cons: There was no one at the counter..Had a phone there to call someone but no one answered..
Pros: Staff was friendly and the rental rates are very competitive.
Cons: Service was slow. Although friendly, it seems as though everyone is on slow mode. Pick up took over half hour and drop off, I just told the counter girl I couldn’t wait anymore and left the keys for them to close out.
Over all great
Pros: Great customer service, great car, great price, even got a upgrade to a better car same low price. will be back
Cons: Incorrect pick up time.
Pros: Friendly staff and super easy drop off
Cons: The car I booked was not available and was given another that did not meet my requirements. Shorter pickup time, There was 1 person at the counter and I had to wait for him to deal with the customer before me about 20 min to half hour.
Cons: No sunroof all was well courteous and friendly people
Pros: Could not provide a positive response, since no-one was at the airport when we arrived at the rental counter.
Cons: A representative waiting until we arrived and informing us of the additional fee for waiting since our flight was a late flight. There was a delay in coming through immigration and customs, lack of staff and long lines.
Poor customer relations
Cons: My pickup was scheduled for 11 pm, but I got out of immigration and customs at 11:10 pm. From there, I went directly to the counter to collect the vehicle but no one was there. There were no notes or numbers to call if you needed to pick up your rental. The number on the car rentals site also did not work. A recording said the number could not be reached.
The next morning I went back to get the vehicle at which point they had already rented it to someone else. To make matters worse, the clerk lied directly to my face by claiming they were there until 11:30 pm. I called him on this lie (since I was there from 11:10 onwards) to which he did not have a response.
All in all, do not do business with these folks. They do not care about their customers and are willing to lie if need be.
Nobody at the desk.
Cons: Made a reservation and when I arrived at the desk nobody was there. I waited for while before deciding to use another near by rental company.
Felt cheated
Pros: Drop off was smooth
Cons: Promised rate was $54 for 2 days. They added $23 ($11.x) per day as after hours service fee even though on Saturday we picked the car around 12 noon. I checked with other agencies and none were charging that. When booking other agencies like Hertz was offering same rate so I could have used them.
I'd like my money back
Had a reservation after coming of a flight from ft. Lauderdale went to
Cons: There was no one at the counter..Had a phone there to call someone but no one answered..
| Most Popular Car Type | Intermediate |
|---|
Intermediate (Opel Zafira Tourer or similar) is the most frequently booked rental car type in Piarco.
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Piarco are Hertz (7.4, 3841 reviews), Thrifty (7.1, 2725 reviews), and E-Z Rent-A-Car (6.3, 889 reviews).
The only car rental company onsite at Piarco Intl Airport is Sixt.
Car rental companies that offer shuttle or pick-up services from Piarco Intl Airport to off-airport locations include Advantage, E-Z Rent-A-Car, Sixt and Ace.
Take a look at our extensive car rental location map to find the best rental cars near you.
