Pick-up location | South San Francisco |
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Car types | Compact, Compact SUV, Economy, Full-size, Intermediate, Intermediate SUV, Minivan, Premium, Standard, Standard SUV |
Rental locations | 10 |
Airport locations | 6 |
Popular agencies | Fox |
Economy | C$ 55/day |
Compact | C$ 56/day |
Intermediate | C$ 58/day |
Standard | C$ 59/day |
Full-size | C$ 60/day |
Minivan | C$ 83/day |
Premium | C$ 60/day |
Compact SUV | C$ 54/day |
Intermediate SUV | C$ 60/day |
Standard SUV | C$ 61/day |
Fox
6.0
Good
1083 reviewsCleanliness
7.1
Comfort
7.2
Pick-up/Drop-off
6.0
Value for money
5.9
One location in South San Francisco
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Reviews
8.0 Excellent
Oct. 2020
Pros:
Jose was great and super helpful. I also had an incident with lost keys and Philip was incredibly responsive and accommodating especially when there was a mix up.Cons:
The lost and found process could have been more organized/smoother.7.6 Good
Jan. 2020
Pros:
the dropoff was quick and easy. Pickup was a 2 hour wait in a line only to find a clerk who didn't know how to handle long-term rentals, and another wait for the manager.Cons:
more help at the pickup line, or better staffing for expected surges.8.4 Excellent
Jan. 2020
Pros:
Yes, staff were very helpful.Cons:
At first they offered us a smelly old Toyota RAV from Utah, with the windows open. That was a clue - really smelly. And we wanted a SUV for the all-wheel drive; that one was only 2-wheel drive.2.8 Mediocre
Jan. 2020
Cons:
Outrageous daily fees for tolls. Did not give me the car I asked for; gave me a car with less comfort and worse mileage.2.0 Mediocre
Jan. 2020
Cons:
Cheaters3.2 Mediocre
Jan. 2020
Pros:
This was a horrible experience getting dragged through the coals by car rentals.com and foxCons:
Problem 1: I accidentally submit the rental for two days and I only neede the car one. There was no way to change this even after retuning the car in ) hours I still had to pay for two. Kayak said the car would be fifteen dollars a day... the site recharged me 58 dollars (two days) and the guy at the counter tried to charge me 123 dollars with tacked in charges. How we got to 123 dollars from 15 is mysterious. I had to fight to get the total down to 70 and this still seems like way too much for borrowing a car for 6 hours.Hertz
10.0
Excellent
537 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
2 locations in South San Francisco
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10.0 Excellent
Apr. 2021
Pros:
Very nice people good customer serviceCons:
No3.6 Mediocre
Dec. 2019
Cons:
Nickel and dimed me to pieces. Charged me for 1 extra hour and then an additional charge for being Late. Smdh.2.8 Mediocre
Aug. 2019
Cons:
The staff was incredibly unfriendly, unhelpful, and most of all, unprepared. I booked a car with this Hertz location and when I showed up, was told there were no cars. It took well over an hour for one to be brought over for me from the airport. Zero communication or help from anyone "working" there2.8 Mediocre
Jun. 2019
Pros:
Staff was not friendly.. or even on site when I arrived. The check-in took more than an hour, primarily because no one was on site... at 2 pm in the afternoon, and then they had to go find a car. The first rep was surly; the young woman who took over (after returning from lunch) was OK.Cons:
Having staff available during business hours. Customer service skill training. Car was fine.10.0 Excellent
Jun. 2019
Pros:
I didn't have a pen to fill out the mileage on the return form. A nice man with Hertz at the car drop off had one I borrowed.Cons:
The car return was difficult to find. Only 1 sign on Rt 101 to indicate car return exit. It sort of blended in with other signs. More signs prior to exit would have been helpful.8.0 Excellent
Jun. 2019
Pros:
Great price. Once I found where to pick up, it was OK. It would have been better if Hertz had just said where to pick up2.0
Mediocre
228 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in South San Francisco
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2.0 Mediocre
Sep. 2020
Pros:
n/aCons:
There were no cars available even though I booked in advance4.4 Okay
Dec. 2019
Pros:
The rental car was in good condition and the airport shuttle was fast.Cons:
There is no way to drop off a car after hours and they do not explain or advertise this. No key dropbox or anything. The parking lot is locked and inaccessible between 10:30pm and 6am. Also, the phone numbers inside the rental agreement with Payless written clearly on the front direct you to the Budget renal company, who can't help you at all.2.0 Mediocre
Sep. 2019
Pros:
I was not able to get this car.Cons:
I am unable to give a proper review because the rental company closed at 12:00 midnight and my delayed flight got in at 1:30 AM, because it was a hot deal, I couldn't get any refund, I wish there were a policy to help mitigate these situations.7.2 Good
Sep. 2019
Pros:
MidelCons:
More clean, more model choices8.8 Excellent
Aug. 2019
Pros:
Drop off sucked. It would be much better if we were dropped off at terminals instead of the rental center. We the. Had to lug everything on the tram and then to the terminal. This will keep me from using Payless again unfortunately.Cons:
Drop off at terminals.7.6 Good
Jul. 2019
Cons:
There were extra fees that were not reflected in the price quoted on Kayak. You need to take a shuttle to get to the site. It was easy but adds some time.One location in South San Francisco
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5.6 Okay
Jul. 2017
Pros:
The employees were kind, resourceful and worked hard. The car started, stopped and turned as expected.Cons:
The location stinks-be sure to plan on the time it takes to get there from SFO. The building is hot and dour-I feel for the employees! The car was not clean. I would pay extra to get a car at the SFO rental center next time.8.4 Excellent
Jul. 2017
Pros:
It was cheap and the car was in very good condition.Cons:
The rental location is not anywhere near the airport. Shuttles suck, use an uber.6.4 Good
Jul. 2017
Pros:
Shuttle was waiting for us at the airportCons:
the pick-up was slow. No one accompanied me to the car to do the detailed check.4.4 Okay
Jun. 2017
Cons:
It should be clearly noted on the vendor website that this is an OFF SITE airport pick up. We waited 30 minutes for a shuttle pick up that fits 6 person max in a poorly maintained van. Additional customers were left behind for another 30 minutes for later pickup. The EZ rental car in other airport locations outside of San Francisco were unlike this branch in its service, location and overall appeal. We were deeply disappointed with our rental service at the San Francisco EZ Rental car. We would rather pay a bit more for a more convenient airport location and more piedessional service the next time we're in San Francisco.2.0 Mediocre
May 2017
Pros:
The car was fineCons:
I paid during pick up and extra 200 dollars as deposit, until today I didn't receive that amount and they never replied to my email messages.5.6 Okay
Apr. 2017
Pros:
A comfortable late model carCons:
The pickup drop off required almost 2 hours since the location is another 5-8 miles from where other rental car companies are located. And once at facility there are only 2 agents who take care of a long line. They push upgrades like the tolls for the bridge without explaining alternatives. You can pay cash everywhere and do online payment for Golden Gate Bridge. So avoid the prepayment if you are not crossing the bridge several times a day.One location in South San Francisco
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8.0 Excellent
Aug. 2017
Pros:
Savings over airport pick-upCons:
A bit hard to find without Sat-Nav10.0 Excellent
Jan. 2017
Pros:
the price for picking up off the airport was significantly better.. super close by.. $20 cab ride to save hundreds of dollars8.0 Excellent
Jan. 2017
Pros:
Nice car, clean, drove well. Plenty of trunk space. Only problem was getting the gas cap to open and same problem with the trunk. Otherwise couldn't have been happier!10.0 Excellent
Nov. 2016
Pros:
Great service all the way through!Cons:
Everything was great!5.6 Okay
Oct. 2016
Pros:
The car was clean, gas efficient and reliable.Cons:
Expensive to rent, plus I was charged $90 extra for gas charges even though I had filled the tank before drop off. It took two weeks to get the credit back on my account after providing backup for the the gas purchase and waiting for the manager to get back to me on the charges.8.4 Excellent
Oct. 2016
Pros:
Able to upgrade to better car.Cons:
Location-no shuttle from airport.Silvercar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in South San Francisco
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Reviews
10.0 Excellent
Dec. 2019
Pros:
Friendly, helpful staff, and efficient pickup and dropoff to and from the SFO rental car center. The Quattro was lots of fun to drive, with comfortable seats and great controls for comprehensive panels.Cons:
I wasn't able to download the app (I'd changed my iTunes password and hadn't needed it on the phone for several months), and the website interface for a mobile device was sometimes not as intuitive as it could be.10.0 Excellent
Sep. 2018
Pros:
Very nice, clean Audi A4Cons:
Nothing10.0 Excellent
Jul. 2018
Pros:
Rented in San Francisco ... They texted to check in with me day before arrival and day of departure to ask questions and give me info I needed. I just texted back info ... they couldn’t have been more helpful or seamless. I wish we could use them in Denver, but the prices were too high for the weeks we need it!10.0 Excellent
Dec. 2019
Pros:
Friendly, helpful staff, and efficient pickup and dropoff to and from the SFO rental car center. The Quattro was lots of fun to drive, with comfortable seats and great controls for comprehensive panels.Cons:
I wasn't able to download the app (I'd changed my iTunes password and hadn't needed it on the phone for several months), and the website interface for a mobile device was sometimes not as intuitive as it could be.10.0 Excellent
Sep. 2018
Pros:
Very nice, clean Audi A4Cons:
Nothing10.0 Excellent
Jul. 2018
Pros:
Rented in San Francisco ... They texted to check in with me day before arrival and day of departure to ask questions and give me info I needed. I just texted back info ... they couldn’t have been more helpful or seamless. I wish we could use them in Denver, but the prices were too high for the weeks we need it!Budget
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in South San Francisco
Flight Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in South San Francisco
Zeeba Rent-A-Van
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in South San Francisco
Most popular agency | Fox |
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Most popular car type | Intermediate |
Average price | C$ 140/day |
Good deal | C$ 120/day |