Cons: I had to get a rental and be on the road at 12:30. So I scheduled the pick up for 12:00. At 12:30 the vehicle just showed up, I then had to wait for it to be inspected and cleaned. This made me late and having to hurry to catch a flight out. Was any apology or compensation offered, NO. Very surprising in a market w so many choices.
20 Sep 2016
Pros: Car and its maintenance
Cons: Why dont airport locations do pickup/drop offs
2 Jan 2017
Pros: The counter was closed when I arrived to pick up the car. I had a family emergency and needed to get home to Washington DC early band was unable to make my flight that evening. I will never rent from Alamo again.
Cons: Everything. And when I sent them an email about it they had the audacity to wish me a happy new year. They don't even deserve 1 star.
6 Mar 2017
Pros: The customer service rep at the Springfield, IL airport was very helpful.
Cons: I had a hold on the account because of an issue that I was unaware of through Enterprise. I was renting this on a Sunday and the office that could have resolved this was closed. I am thankful that there was another car rental company available. It would have been helpful to have known about an issue before or as I was securing my reservation.
31 Dec 2017
Pros: They did't slam us with extra fees at pickup like some competitors do. Pickup was quick and easy. Staff was polite. Cars weren't too far from the terminal.
Cons: There's wasn't a great selection of cars at this location, we ended up with a bigger vehicle than expected, but it was clean and ran well so it's not a big issue.
Cons: I placed three orders for rentals, all confirming that they were booked through Enterprise, only to have the local office call and tell me each time they had no cars at all to rent to me.
3 Jan 2017
Pros: Terrible service -car was booked through app at the appropriate city but kayak did not note which site. My assumption was that it was at the airport, not knowing there was a Seco d pickup spot in the downtown area. First enterprise rep said she would change it. She never did. I called back and got another rep. She changed the reservation to a completely different city. Once the reservation came through, I gave up and cancelled all together. Went with a competitor instead.
10 May 2016
Pros: There was a car available when we arrived at airport, we were upgraded and everything went smooth!
4 Oct 2017
Pros: really a pleasant experience for me.
nicole stayed over an extra 10 min for my pickup.
easy access. and quick pickup and drop off.
hope i find more cheap rentals at this place so that i wont have to drive to the airport location..
15 Nov 2016
Pros: The car was nice
Cons: I didn't like that I booked it via online for $144. Paid for the insurance option, but when I got to the place to pick up the vehicle he said he had no idea what the insurance policy was, it wasnt through them, and I had to buy a separate one. Then when I was checking my credit card statement they had changed me $407 versus my $144 total given online. We did add an additional driver and I knew that would up the cost a little but even adding the insurance at the car place my total should have been $300 max. I'll never rent a car again.
Cons: There was only one rep when I dropped off. I had to wait too long.
10 Mar 2017
Great rental experience!
Pros: Hertz has always delivered great value and superb service for me, whether business or personal rentals. This rental experience was exactly the same. Check-in was fast, no delays. The car was clean, topped off with fuel and ready to go. I had the vehicle for a one week rental. No problems, the vehicle had been serviced prior to my reservation and ran superbly all week. Definitely a fan of Hertz and a continuing repeat customer!
Cons: I can't think of anything I disliked about this rental experience.
1 Jun 2017
Pros: No Pickup/Dropoff.
Cons: The insurance you provided was bad.
26 Nov 2017
Pros: Close to where I was staying
Cons: They gave a very very hard time about my husband being on credit card and me being primary diver and not him..a horrible ordeal...
18 Jan 2018
Pros: The car was really nice.
Cons: The service at the pick up location was not that good. They rented me a car with an expired sticker on the plates and proceeded to tell me it must of fell off. Well that doesn't stop me from being pulled over twice and feeling embarrassed and slow my trip down. Also told me that the rental insurance that I purchased online was a scam and he could sell me his insurance for 24.99 a day. No thanks.
Cons: I feel the rental person rushed through the application so that I wouldnt be aware of the additional fees that i was going to pay. At my drop off in Bloomington, my balance was twice as high as I thought i was paying.
3 Sep 2016
Pros: I liked the Kia Soul, it was comfortable and fun to drive. I also liked the blue tooth calling and satellite radio which was helpful on my 4 hr drive
8 Oct 2017
Cons: Didn’t get the same type of car I reserved, and the tires didn’t have enough air so there was a light on for it.
10 Dec 2017
Cons: Car had a bulge in the tire. Noticed it when I pulled into a gas station to clean the windshield which was bug spotted. Called and they said don't return it, call Roadside Assistance. No other cars local so they had me drive to another city. That location rented the car they told me was saved for me so I ended up in a Mitubishi Lancer - which is no Mustang.