Book Enterprise Rent-A-Car car rentals in Springfield

Reviews for Enterprise Rent-A-Car in Springfield

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Wonderful

1

Very good

1

Good

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Okay

1

Fair

0

Mediocre

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Poor

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10.0

The staff was exceptionally friendly and helpful. I was very satisfied with the outcome of their efforts to assist me with my car rental.Reviewed 17 Oct. 2022

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8.0

Offer pick-up service on weekends. Otherwise, change the Enterprise ad to say, “We pick you up…except on weekends.”Reviewed 24 Nov. 2021

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1.9

The car was very very dirty when I picked it up. I was late so had to take it right away but later spent 30 minutes cleaning hair, food, and other trash, and of course disinfecting it.Reviewed 7 Sep. 2021

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6.4

Pros:The employees were nice and wanted to accommodate my needs.Cons:My vehicle was not ready when I arrived, they were sanitizing it. Then they didn't have the class of car that I had made my reservation for and it wasn't available at any other location in town. They even called and confirmed it the day before.Reviewed 10 Aug. 2020

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2.0

Pros:We were promised a rental that would seat 7 and when we arrived to pick our rental up they didn’t have anything for us!Cons:We were promised a rental that would seat 7 and when we arrived to pick our rental up they didn’t have anything for usReviewed 4 Aug. 2020

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9.2

Pros:Friendly, helpful etc.Cons:Call me ahead of time if the car requested isn't going to be available.Reviewed 15 Oct. 2019

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2.0

Pros:Nothing. The staff at Enterprise in Springfield was extremely unhelpful. I was never even able to rent a car, and had to refund the insurance I paid for.Cons:When I showed up to Enterprise, they told me they had no cars available (despite my reservation). They left me stranded for 2 days as I awaited a car. I’ve never been so upset, angry, disappointed with a company. Ever. I’m a traveler from abroad so I was left abandoned because of their lack of prep.Reviewed 11 Aug. 2019

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6.0

Pros:They did their best to make it right.Cons:They didn’t have the vehicles I reserved ready to go.Reviewed 15 Jul. 2019

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2.0

Cons:Agent would not provide vehicle stating none were available.Reviewed 15 May 2019

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10.0

Pros:really a pleasant experience for me. nicole stayed over an extra 10 min for my pickup. easy access. and quick pickup and drop off. hope i find more cheap rentals at this place so that i wont have to drive to the airport location..Reviewed 4 Oct. 2017

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2.0

Pros:Terrible service -car was booked through app at the appropriate city but kayak did not note which site. My assumption was that it was at the airport, not knowing there was a Seco d pickup spot in the downtown area. First enterprise rep said she would change it. She never did. I called back and got another rep. She changed the reservation to a completely different city. Once the reservation came through, I gave up and cancelled all together. Went with a competitor instead.Reviewed 3 Jan. 2017

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4.8

Pros:The car was niceCons:I didn't like that I booked it via online for $144. Paid for the insurance option, but when I got to the place to pick up the vehicle he said he had no idea what the insurance policy was, it wasnt through them, and I had to buy a separate one. Then when I was checking my credit card statement they had changed me $407 versus my $144 total given online. We did add an additional driver and I knew that would up the cost a little but even adding the insurance at the car place my total should have been $300 max. I'll never rent a car again.Reviewed 15 Nov. 2016

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• Has the Enterprise Rent-A-Car rental car policy in Springfield changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise Rent-A-Car will continually update its policies accordingly. Please contact Enterprise Rent-A-Car directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise Rent-A-Car here: Coronavirus (COVID-19) update from Enterprise Rent-A-Car

• What is the most popular rental car from Enterprise Rent-A-Car in Springfield?

  Compact (Ford Focus or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Springfield.

• How many car rental locations does Enterprise Rent-A-Car have in Springfield?

  Enterprise Rent-A-Car has 4 rental locations in Springfield. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: Capital airport (SPI)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Capital airport (SPI)?

  Yes