|Pick-up location||Thousand Oaks|
|Car types||Compact, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, Premium, Standard SUV, Supplier choice|
|Popular agencies||Budget, Thrifty, Hertz, Enterprise Rent-A-Car|
|Supplier choice||C$ 52/day|
|Intermediate SUV||C$ 73/day|
|Standard SUV||C$ 80/day|
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Pros:Staff was super friendly. Just was kind of irritated that it jumped 300 something dollars to 730 dollars because of all the fees/"upgrades" that I wasnt sure about because they seem small but they nickel and dime you to death the 200 dollar deposit was ridiculous compared to enterprises 60
Cons:Fees. enough. I liked the gas and liability fee. But honestly was extremely overpriced.
Pros:Nothing, the worst car rental experience I've ever had
Cons:Everything. The customer service was terrible, the car was awful and the whole experience was horrible. So bad in fact, I went to enterprise the same day to rent a car because hertz was a joke. I'll never rent through either hertz or kayak again. Absolutely terrible experience all around.
8.0 Very good
Pros:Friendly staff. - super easy pick up and drop off
Cons:Tank was just 1/2 full - would have been nice to have full tank to start off our journey.... But that's just a small inconvenience. Car was clean and comfortable. Part of the front right panel was loose upon picking up vehicle - it was noted by staff, but I think it should have been fixed before renting to me. It made a whistle sound driving down the highway....
Pros:Very helpful staff. Quite busy at time.
Pros:The man that helped me when I checked in was very nice and worked fast.
Cons:When I came to return my vehicle there were only two employees working and there were about 15 people waiting. I left and came back and still had to wait about 30 minutes and I was given mis information on the gas. Also the car was not a good value I’ve rented cars for a quarter of the price at other rental car companies.
Pros:The staff made it easy especially with all of the Covid hurdles.
Cons:You guys need to let your employees wear hats if they are going to have to work outside in the hot sun while Covid is causing issues.
Cons:it was excellent
Pros:Friendly, helpful staff. Quick to pick-up. Clean vehicle. Easy drop off.
Pros:Very professional staff. I will only rent from them in the Thousand Oaks area
Pros:Friendly service. Great cars.
Pros:Service was amazing! Quick - Efficient - Energetic - Polite
Pros:Everything but the customer service
Cons:They were not very friendly. But they were efficient
Cons:the pick up/drop off time I requested did not translate to them. I booked $40 x 2 days no drop fee at LAX - I got charged 40 + 80 ... so if you can get my $40 back equalling the receipt you gave me - I would say Bravo! as it - worst ever- never again
Pros:Raul (may be in Mexico call center) was not knowledgeable
Cons:When we went to pick up car, lical agent told ‘no car available’ Not responsible of call center agent’s false reservationz NO MORE RENTING CAR FROM BUDGET ANYMORE. Lousiest agents & service
Pros:The customer service was excellent. Staff was friendly, helpful, and got us on the road very quickly.
Pros:Ease and convenience!
Cons:Difficult to find the pick up location. Detailed directions would be ideal.
Cons:I filled up the gas but did not take the receipt so they charged me $ extra saying it was on the contract.
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8.8 Very good
Pros:Staff was super helpful, car worked well, easy to operate, quick customer service, no under 25 fee.
Pros:Nope. They took our reservation but didn't give us a car and stranded us.
Cons:They could have been competent
Pros:Cheap price ok
Cons:Flat tire. Needed to exchange the car and Steve said, come back at 12. M***** I have work 50 miles away right now. I need a car. He didn't care. No customer service skill what so ever. He hates his job but the problem is it affects you. Dude needs to work in the mountains or something.
Cons:I paid $13 to take an Uber down to Avis. I had a printed a "premium" vehicle, which is basically a Chevrolet Impala, Chrysler 300 or similar. The representative pulled an Impala up to me. As soon as he opened the door, the strong smell of cigarettes wafted out. It was obvious they had not wet-cleaned the interior since the smoker(s) used the car. I told him the car reeks of smoke, that I would be driving a number of clients around all day, and there was no way I could take this car. He said they had no others of this type. He also tried to convince me that the car didn't smell like smoke. He then kept trying to get me to take a compact SUV. No matter how many times I said I needed and reserved a large vehicle, he kept trying to put me in a small vehicle instead. Ultimately, I agreed to take a mini van. However, he showed me the minivan (I wanted to ensure it was free of smoke). The van was covered with a mud and dirt, and the seats were covered with salt and French fries, like the last people to use it took a trip to the mountains with unruly kids. It also smelled of fast food. He said it would take about 45 minutes to clean out. At this point, I simply left and walked a few blocks over to Enterprise, which had several vehicles available. Unfortunately it also cost me about $140 on top of what I had expected to pay Avis. In addition, Enterprise would have picked me up, so my $13 Uber ride was also a waste. I plan to submit the bill for the difference to Avis for putting me in this position with their incompetence and negligence.
Pros:The personnel in the Avis rental destination location were very helpful in informing us about our options when it looked like we would have to change our drop off location.