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Swissotel Chicago
4 stars

Swissotel Chicago

323 East Wacker Drive, Chicago, IL 60601, United States
Chicago, IL
See location+1 312 565 0565
From
C$ 135
Cheapest

rate per night

8.6
Very good
based on 2245 reviews
2,245 reviews
Room type
Provider
Nightly total
Classic room
C$ 135
Resort Room
C$ 165
Standard Room
C$ 180

Photos of Swissotel Chicago

Overview

Rating

The Swissotel Chicago is a luxury property in the heart of the city. Part of the Magnificent Mile, with its premiere restaurants, shops, and attractions, it sits at the meeting point of the Chicago River and Lake Michigan. Guests are just steps from the water’s edge as well as easy walking distance from Millennium Park, the Art Institute of Chicago, Aon Center, Wrigley Building, and most of the city’s landmarks. As part of The Loop, it is also an excellent spot for all public transportation hubs.

With its award-winning architecture, the stylish all-glass property offers an amenities-rich setting, with 662 over-sized and luxurious rooms or suites spread over its 43 floors. Enjoy a daily workout at the Penthouse Fitness Center, or just visit for its panoramic views. There are also daily Vitality activities in this wonderful space, as well as a variety of expert massage treatments.

Dining at the Swissotel Chicago includes The Palm, a noted steakhouse with excellent breakfast buffet options, too. There is a lobby lounge, Amuse with cocktails and a small plate menu, and Geneva, a popular brunch and breakfast destination. Additionally, room service is always available.

Ten miles from Midway International Airport and 15 from Chicago O’Hare, the Swissotel Chicago is a business-friendly property with 65,000 square feet of meeting space, multilingual staff, conference facilities, banqueting space, business center, Wi-Fi, and dry cleaning. Valet parking is an option and many rooms have executive work areas.

For business or pleasure, the Swissotel Chicago is a great choice for experiencing all that the city has to offer.

Rating
8.6
Very good
Based on 2,245 verified guest reviews

Latest deals for Swissotel Chicago

Thu 22/5
Fri 23/5
King room
1 king bed
bed type unknown
1 king bed
Double room
1 twin bed
2 double beds
bed type unknown
Premier Room
1 king bed
Resort Room
bed type unknown
bed type unknown
bed type unknown
Classic room
1 king bed
bed type unknown
2 double beds
Standard Room
bed type unknown
bed type unknown
bed type unknown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.

Amenities at Swissotel Chicago

  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Coffee machine
  • Valet parking
  • Business centre
  • Flat-screen TV
  • TV
  • Cable or satellite TV

Basics

  • Wi-Fi (surcharge)
  • Internet
  • Linens
  • Towels
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Heating
  • Body soap
  • Air-conditioned
  • Trash cans
  • Conditioner

General

  • River view
  • Family rooms
  • Seating area
  • Sofa
  • Lake view
  • Landmark view
  • Telephone
  • Carpeted
  • City view
  • Storage available

Services and conveniences

  • ATM on-site
  • Business centre
  • Concierge service
  • Safety deposit box
  • Meeting/Banquet facilities
  • Room service
  • Key card access
  • Express check-out
  • 24hr front desk

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Pets allowed on request. Charges may apply.
  • Disabled Access
  • Accessible by elevator
  • Hypoallergenic
  • No smoking
  • Upper floors accessible by elevator

Bathroom

  • Shower
  • Bathtub
  • Spa bath
  • Toilet
  • Toilet paper
  • Bathrobe
  • Private bathroom

Dining

  • Wine glasses
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Refrigerator
  • Food can be delivered to guest accommodation
  • Coffee machine

Media and entertainment

  • Radio
  • Flat-screen TV
  • Cable or satellite TV
  • Pay-per-view channels
  • TV

Things to do

  • Gift shop
  • Beach access
  • Bicycle rental
  • Pool table

Parking and transportation

  • Parking
  • Valet parking
  • Private parking

Laundry

  • Laundry service
  • Iron and ironing board

Bedroom

  • Alarm clock
  • Sofa bed

Workspace

  • Fax/photocopying
  • Desk

Health and safety

  • Daily housekeeping
  • Safe

Family friendly

  • Cribs available
  • Babysitting/child services (surcharge)

Outdoor

  • Garden

Fitness

  • Fitness centre

Reviews of Swissotel Chicago

8.6
Very good
2245 verified ratings
Wonderful
1356
Very good
353
Good
200
Okay
95
Fair
105
Mediocre
37
Poor
99

Summary of reviews

Guests say
Guests praised the hotel's great location and cleanliness, highlighting the stunning views and spacious rooms. However, many reviews pointed out issues with the service, including staff unhelpfulness and lack of attention to detail. Overall, while the hotel has many positive aspects, improvements in service are needed to meet guest expectations.
AI-generated from customer reviews
Location10 out of 10
Cleanliness9 out of 10
Service2 out of 10
Sort by:Most recent

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All reviews

10
Wonderful
Steven, Nov 2024
For early check-in they charge $100. That’s ridiculous especially when they were half full. Plus charging for bottled water in room is also gouging.
10
Wonderful
Anonymous, Jun 2021
Pros (+) The room was clean, the views were spectacular, and the shower head was the best ever. The kind of place where you want to take their shower products home with you afterwards!
Cons (-) We stayed in a double queen room. The beds were more like full sized just FYI If you’re trying to squeeze two adults in each bed
10
Wonderful
Kelley, Jun 2021
Pros (+) Staff nice. Enjoyed grab and go food area. Amazing view from my room 1505
Cons (-) Wifi did not work at any point. Sometimes front desk lines long.
10
Wonderful
Lauren, Oct 2020
Pros (+) Clean, spacious room. We had a great view.
9.1
Wonderful
Steve, Aug 2020
Pros (+) Corner PREMIER rooms had unbeatable views of the river, downtown and the lake.
10
Wonderful
Shyaine, Jul 2020
Pros (+) Swissotel is located perfectly by everything! Clean, comfort, room 3401 has a PERFECT view!! Staff was excellent!!
10
Wonderful
Carlotta, Jul 2020
Pros (+) View was amazing and great location!
5.7
Fair
Rana, Dec 2019
Pros (+) Location and views
Cons (-) There was no hot water, staff were not helpful. I never experienced this at anywhere before. there was no hot water for shower and had to check out with no shower!
10
Wonderful
Anonymous, Jul 2019
Pros (+) Location, view of navy pair and the room was clean!
7.4
Good
Larry, Jan 2019
Pros (+) Convenient location for where I had to be. Unfortunately, didn't do much other than sleep in the room.
Cons (-) Usually, when there's a switch at the door, it works a floor lamp but there was no door. Had to call downstairs to figure out how to work the shower in the tub/shower. One of the bedside lamps flickered every time the table was tapped. Finally, it almost seemed like this room is used to stock other rooms when things break.

Location

323 East Wacker Drive, Chicago, IL 60601

What's nearby

  • Michigan Avenue Bridge0.4 km
  • Millennium Park0.5 km
  • Chicago Theater0.7 km
  • Art Institute of Chicago0.9 km
  • Magnificent Mile0.9 km
  • Michigan Avenue0.9 km
  • Museum of Contemporary Art1.1 km
  • Grant Park1.3 km
  • Navy Pier1.4 km
  • Chicago Board of Trade Building1.5 km
  • River North1.6 km
  • Willis Tower1.6 km

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Swissotel Chicago

Low season

December

High season

April

Average price (weeknight)

C$ 329

Average price (weekend night)

C$ 376
Cheapest month to stay with an average 41% drop in price.
Most expensive month to stay with an average 105% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Swissotel Chicago

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Swissotel Chicago

  • If you’re after a cheap room at Swissotel Chicago, then you should consider staying during the low season. The cheapest deals can generally be found in December and November.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Swissotel Chicago, plan to stay on a Wednesday or Monday. The most expensive day is usually Tuesday.
  • The cheapest price a room at Swissotel Chicago was booked for on KAYAK in the last 2 weeks was C$ 348, while the most expensive was C$ 348.
  • How long should you stay at Swissotel Chicago? KAYAK users usually book their rooms here for 2 days.
See more tips

FAQs when booking at Swissotel Chicago

  • What features does the Swissotel - Chicago offer for business travelers?

    Whether you're organizing a convention for 1,400 people or a meeting for 15 executives, the Swissotel - Chicago can handle your schedule with exceptional flair and unshakeable dependability. The Swissotel Chicago includes a number of rooms that were created with holding business-related events in mind, including the modern Botanicals room and the Studios. Their facilities total 65,000 square feet of cutting-edge space. For an additional cost, chairs, projectors, microphones, and speakers can be made available during these events. The Swissotel Chicago also includes a well-equipped business center, which is housed in the lobby and offers a variety of conveniences, including access to computers and printing.

  • What are the facilities like at the Swissotel - Chicago?

    The eye-catching, 4-diamond, all-glass hotel features 662 guest rooms and suites, five elegant ballrooms, a state-of-the-art penthouse fitness center, pristine European-style service, and stunning wraparound views from Navy Pier to Millennium Park. The interior design incorporates a precise Alpine touch while drawing inspiration from the city's cutting-edge innovation. Our discriminating business travelers may work as hard as the locals in no time with access to high-speed WiFi. However, vacationers need not panic. You can truly unwind during that well-deserved break thanks to the deep beds and spacious bathrooms.

  • Can you eat at the Swissotel - Chicago?

    The Swissotel - Chicago offers enticing dining options. Visit Amuse and taste one of our signature drinks for a more casual, modern setting. Any palate will be satisfied by the in-room dining options that the Executive Chef has designed. Guests can unwind in luxury and solitude while the dinner is brought to them. The Palm is a three-generation-old American dining institution that serves enormous Nova Scotia lobsters, classic Italian food, and delicate aged prime beef. This Chicago classic, open for lunch and evening, features amusing caricatures of regional personalities.

  • Does the Swissotel - Chicago provide any wellness activities?

    The facilities are easily accessible and offer spa services and a penthouse fitness facility. When you require assistance, experts are on hand to provide it. To make sure you can keep fit on your schedule, the hotel offers ways to maintain to your health goals that cater to a variety of schedules. The Swissotel's Vitality in Movement program includes guided materials for visiting the neighborhood and surrounding area, fully-stocked sport facilities, and in-room exercise equipment.

  • Do they provide any wedding services at the Swissotel - Chicago?

    Yes, the Swissotel Chicago offers wedding-related services. There is a lobby that makes it quick and simple to get to the 42nd level. Visitors are greeted into the updated, large ballroom with stunning views as soon as the elevator doors open. It has a modern design with tasteful furnishings, luxurious finishes, and custom woodwork. The centerpiece chandelier spans the whole length of the ballroom. It measures 4,836 square feet in size and can accommodate 300 people. Swissotel - Chicago can provide you with a wide range of catering alternatives, including the greatest regional cuisine and top-notch fine dining, for your guests on your day that will meet your budget. Contact the hotel directly to speak with a manager who can create the wedding of your dreams.

  • Where is Swissotel Chicago located?

    Swissotel Chicago is located at 323 East Wacker Drive in Loop, 1.4 km from the centre of Chicago. Michigan Avenue Bridge is the closest landmark to Swissotel Chicago.

  • When is check-in time and check-out time at Swissotel Chicago?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Swissotel Chicago.

  • How far is Swissotel Chicago from the airport?

    Swissotel Chicago is 15.4 km from Chicago Midway.

  • How does KAYAK find such great Swissotel Chicago hotel deals?

    KAYAK scours the web for all room deals available at Swissotel Chicago in Chicago and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Swissotel Chicago and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Swissotel Chicago.

See more FAQs

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Good to know

Value for money

8.3

Distance to downtown

1.4 km

Nearest Airport

Chicago Midway

Distance to airport

15.3 km