Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
-
5.6
Gas tank not full at pickup
Pros: Van was a great price compared to other options, and worked perfectly for 6 adults traveling to a family reunion. Comfortable and plenty of luggage space.
Cons: Gas tank was not full at pickup, and we didn't notice until we were off of the lot. Also, front seat cupholders were dirty and had some trash in them. Alamo has an online check-in option which I used, but I still had to use a self-service kiosk to go through all of the 'upsell items' (car seats, prepaid gas, toll pass, etc) like I had not used the online check-in. Not very efficient.
review from
-
8.8
Pros: Pick up and drop off are easy and efficient due to the terrific Alamo personnel. They are knowledgeable, helpful, and professional.
review from
-
9.6
Pros: The actual car pick-up process was smooth and effortless, almost. The staff were friendly and efficient. The car return experience mirrored the pick-up one and, possibly even more hassle-free. The choice of choosing a car within my specific category of reservation was made available even though the reservation process did not offer or allow for this option.
Cons: Getting into their facility at the airport was a bit cumbersome and confusing. If you drive or are having someone drop you off for the car pick-up, there is no direction on how to get into their location because it is geared toward renters coming in on a shuttle bus from the airport terminals. Attempting to drive into their location, all entry directions were marked for either shuttle buses or car return. Goodluck trying to find your way in if you are not on a shuttle bus or, coming from the terminals at the airport.
review from
-
7.6
Good experience
Pros: The car was enjoyable to drive. It was a Mazda crossover, and I enjoyed it. The check in process was slow at first, but then a representative came and helped several of us use kiosks. Selecting the car was my decision, and that was a pleasant surprise. The return process was effortless - when trying to catch a flight, a quick return is priceless.
Cons: I switched to Alamo because I had reserved a car at a lower price with a lesser known firm and read terrible reviews. Alamo was the next best value, but still over $100 more for the week. I barely needed to use the car - I only needed transportation from the airport to my sister's home and back, and the ability to use it a couple times around town. My rental car cost twice as much as my flight, and that was really disappointing. I hadn't rented a car in a while, and this was a shock. Also, the car wasn't exactly clean. It wasn't dirty, per se, but there were flecks of dust/other particles. No one wants to get into a car that looks like this, but I quickly got over it and it was a nice ride.
review from
-
6.8
All good except shuttle
Pros: The service crew was helpful and fast. They even gave an upgrade as a compensation for the shuttle issue
Cons: Shuttle did not arrive even after 45 mins. Had to take a taxi.
review from
-
10.0
Pros: Extremely helpfu
Cons: Too expensive
review from
-
6.4
Pros: the car performed well.. no break downs. As someone who hardly ever rents a car, I would have appreciated someone telling me where the button was on the dashboard, to open the little door to the gas cap. This may seem like a no brainer, but for those of us who are older, new situations can sometimes be a little confusing. At the gas station with my 88 year old father, I had to look in the glove compartment for the Manual, and figure it out! Maybe for us older drivers, just a little more instruction would help...thank you
Cons: the car smelled bad inside...perhaps from previous renters smoking in the car. The light colored back seat was stained...otherwise the car was clean.
review from
-
7.2
Two rentals in 2 days
Pros: We had just dropped off a car at Alamo in Denver after a week of use which we had no issues. The staff in a Chicago was nice and efficient. And we were lucky enough to walk out from baggage claim after 8 hours of traveling and get right to the shuttle.
Cons: The truck we had was not clean and smelled like cigarette/weed smoke. We mentioned it when we left the lot.
review from
-
10.0
Pros: Friendly, prompt, no hassle service. I’ve rented from many different companies, and this has been a great experience. Thanks so much!
review from
-
2.0
Terrible customer service
Pros: Getting into facility was alright
Cons: Agent Cristine at the counter was very rude after she learned I was local and not flying in. She quickly refused me as a customer and would not let me use a debit card or cash on a reservation because I was a local resident. I booked via a third party company (Kyak) for a 1 day rental and confirmed with my debit card. Apparently if I did not live here in the area they would have accepted my debit card. What a terrible policy and waste of time!
review from
-
2.0
Debit cards cannot be used for one way rentals
Pros: The shuttle bus driver was nice
Cons: It was not specified online that debit cards cannot be used. I was unable to rent the car and had to use Avis. Will never use Alamo or try to use them again
review from
-
6.4
Cons: Make your survey form mobile responsive.
review from
-
8.8
Pros: Pick up and drop off are easy and efficient due to the terrific Alamo personnel. They are knowledgeable, helpful, and professional.
review from
-
9.6
Pros: The actual car pick-up process was smooth and effortless, almost. The staff were friendly and efficient. The car return experience mirrored the pick-up one and, possibly even more hassle-free. The choice of choosing a car within my specific category of reservation was made available even though the reservation process did not offer or allow for this option.
Cons: Getting into their facility at the airport was a bit cumbersome and confusing. If you drive or are having someone drop you off for the car pick-up, there is no direction on how to get into their location because it is geared toward renters coming in on a shuttle bus from the airport terminals. Attempting to drive into their location, all entry directions were marked for either shuttle buses or car return. Goodluck trying to find your way in if you are not on a shuttle bus or, coming from the terminals at the airport.
review from
-
10.0
Pros: Extremely helpfu
Cons: Too expensive
review from
-
10.0
Pros: Friendly, prompt, no hassle service. I’ve rented from many different companies, and this has been a great experience. Thanks so much!
review from
-
7.6
Good experience
Pros: The car was enjoyable to drive. It was a Mazda crossover, and I enjoyed it. The check in process was slow at first, but then a representative came and helped several of us use kiosks. Selecting the car was my decision, and that was a pleasant surprise. The return process was effortless - when trying to catch a flight, a quick return is priceless.
Cons: I switched to Alamo because I had reserved a car at a lower price with a lesser known firm and read terrible reviews. Alamo was the next best value, but still over $100 more for the week. I barely needed to use the car - I only needed transportation from the airport to my sister's home and back, and the ability to use it a couple times around town. My rental car cost twice as much as my flight, and that was really disappointing. I hadn't rented a car in a while, and this was a shock. Also, the car wasn't exactly clean. It wasn't dirty, per se, but there were flecks of dust/other particles. No one wants to get into a car that looks like this, but I quickly got over it and it was a nice ride.
review from
-
6.8
All good except shuttle
Pros: The service crew was helpful and fast. They even gave an upgrade as a compensation for the shuttle issue
Cons: Shuttle did not arrive even after 45 mins. Had to take a taxi.
review from
-
7.2
Two rentals in 2 days
Pros: We had just dropped off a car at Alamo in Denver after a week of use which we had no issues. The staff in a Chicago was nice and efficient. And we were lucky enough to walk out from baggage claim after 8 hours of traveling and get right to the shuttle.
Cons: The truck we had was not clean and smelled like cigarette/weed smoke. We mentioned it when we left the lot.
review from
-
5.6
Gas tank not full at pickup
Pros: Van was a great price compared to other options, and worked perfectly for 6 adults traveling to a family reunion. Comfortable and plenty of luggage space.
Cons: Gas tank was not full at pickup, and we didn't notice until we were off of the lot. Also, front seat cupholders were dirty and had some trash in them. Alamo has an online check-in option which I used, but I still had to use a self-service kiosk to go through all of the 'upsell items' (car seats, prepaid gas, toll pass, etc) like I had not used the online check-in. Not very efficient.
review from
-
6.4
Pros: the car performed well.. no break downs. As someone who hardly ever rents a car, I would have appreciated someone telling me where the button was on the dashboard, to open the little door to the gas cap. This may seem like a no brainer, but for those of us who are older, new situations can sometimes be a little confusing. At the gas station with my 88 year old father, I had to look in the glove compartment for the Manual, and figure it out! Maybe for us older drivers, just a little more instruction would help...thank you
Cons: the car smelled bad inside...perhaps from previous renters smoking in the car. The light colored back seat was stained...otherwise the car was clean.
review from
-
2.0
Terrible customer service
Pros: Getting into facility was alright
Cons: Agent Cristine at the counter was very rude after she learned I was local and not flying in. She quickly refused me as a customer and would not let me use a debit card or cash on a reservation because I was a local resident. I booked via a third party company (Kyak) for a 1 day rental and confirmed with my debit card. Apparently if I did not live here in the area they would have accepted my debit card. What a terrible policy and waste of time!
review from
-
2.0
Debit cards cannot be used for one way rentals
Pros: The shuttle bus driver was nice
Cons: It was not specified online that debit cards cannot be used. I was unable to rent the car and had to use Avis. Will never use Alamo or try to use them again
review from
-
6.4
Cons: Make your survey form mobile responsive.
review from
