Book Hertz car rentals in Chicago

Cons: Good

Cons: I bill my clients for business travel. It peeves me when the amount quoted (& billed) gets sudden extra charge.

Cons: When I did a KAYAK search for rentals at "ORD," this location came up. It was very deceptive. I didn't really appreciate having to take an expensive cab to this location after already taking an overnight flight and a shuttle to a different hertz location. I think this problem is n KAYAK, not Hertz. Please fix!

Cons: No cruise control

Cons: When we arrived we were informed that it doesn't matter what time you tell them you will be there, you aren't garunteed a car at that time. They quoted us a 30 minute wait because of weather and "they literally had no cars." Despite looking out onto a full lot of cars waiting to be cleaned. Of course there were SUVs available, "but we can't let those go for free so you have to pay the additional $25/day." We then waited an hour and half, all the while if a Gold member came in they got a car right away. No intentions of renting with Hertz again.

Cons: Car not available at time of pick-up. Also the car was not the best quality, though it was very clean.

Cons: Not getting a car when I reserved one. I had to last minute get another car from Alamo.

Cons: Everything from car given to drop off. Too many hidden fees, charges and lie. They told me car had full gas, it wasn't. The car had nasty smell and they told me this is the only available car and if I want to change, I have to go some other hertz and it will be 150$ Chang fee. I asked for refund and they said it's prepaid. don't use this hertz location.

Cons: When I picked up the first car from Elite Truck Rentals in Chicago, the maintenance light was on for the air pressure. I asked the owner about it and if I can get it checked out. He just told me that they wouldn't give him cars if there where issues. Well, there were issues. I drove across the country from Chicago to Seattle. It was a 3 days trip and I had to put air in twice in the bad tire on the first day and by the second day, I had to stop every hour and a half to put air in in order to keep it from going flat. The third day was the same. Stopping in Montana, I asked Hertz for a swap on the car and nothing was available until Seattle airport. Stopping every hour and filling the tire, I finally made it. The second car worked out but had less trunk space as I needed. By the time I came back around to Chicago for the end of the trip, I told the owner of Elite Truck Rentals the whole situation and instead of even apologizing for his mistake or giving me further help, he started denying me and call me a liar that he said "They wouldn't give it to us if it had problems." This was obviously upsetting. Now I have a pending double charge from the owner.

Cons: I was asked if I'd like to upgrade to the Land Rover Discovery for an extra $25 per day and I was not happy with the Discovery. The seats were terrible, the ride was just ok. The options were not even to the level of my pickup truck and it was not as comfortable. This vehicle normally rents for a lot more than a full sized car, and is classified as a full sized SUV... yet it is small and lacking in many areas. Wish I had stuck with the Camary and saved the extra $150!

Cons: How I was given a car that had plates that were expired for the past 2 months and didn't notice until an hour after I drove off leaving me to have to find the closest location to have to switch my car

Cons: The ride was unconforable do to unbalanced rear tires.

Cons: Long wait and misleading information. Car was dented, scratched, rusted.

Cons: I was given a car which had tires problem. As soon as I drove out form the Hertz office, sign came on Tires pressure low. I called right away that there is sign for low pressure and I was told it is OK do not worry. Due to tire problems, one of the tire got flat on the freeway and I had lots of problem as I did not know how to change the tire. One of the police office helped me and my hands got all so dirty so I could not go to attend a meeting. Then I called again and explained the situation and then they put me on hold for exactly 33 minutes and finally I called from another phone and while keeping the other line also and then they sent me another place and gave me another car which was also not in a good condition and I survived with this car. I used 3 days less then anticipated and need credit for 3 days which I already paid and the dealer said you will get credit but did not received yet. Please help to get my money back for 3-4 days for which I did not use the car.

Cons: Had to pump tire up

Cons: Pick up not easy to tell where to go to get to your row of cars The computerized pick up was difficult to hold the phone, answer questions, watch your luggage and get out your driver license and credit card

Cons: worst hidden charges, not a good and 3x more expensive... i had to cancel and take the train

Cons: I will never rent from Hertz again. I waited in a long line only to be told that they would not honor the price that was quoted to me in writing. I left.

Cons: I was told on the phone by after hours help that my location did not have a drop box for after hours return. When I returned the car the next morning I learned that my location did have a key drop box for returns after hours.

Cons: Very expensive. But the service was seamless.

Cons: This branch was very late, 1.5 hours late, in giving us our rental car despite booking our car six months in advance. When we picked up the car, 4 other families were waiting for their vehicles. When we dropped off the car, at least 12 people were in line waiting for their vehicles. I've never experienced this issue when renting a car before. I would not rent from this Hertz location again due to their problems of getting customers their rental cars in a timely manner.

Cons: I reserved to pick up my car at O'hare Int'l Airport and when I got to the Hertz counter, they told me that I had to pick up my car on Western Ave, in Chicago. I know I booked my reservations out of O'hare, I'm not familiar with Chicago, so why would I pick my car at some street I have no idea where it's at. I have to pay an additional $200 to be able to get a car rental out of O'hare. Not very happy with this website!

Cons: I have been renting cars for 35 years. The agent was pushing the "pre-pay the gas" option. And was obnoxious. He asked, "Are you driving more than 75 miles?" I answered yes. "You should pre-pay the full tank." I used one half tank of gas. Had I pre-paid, I would have paid double to Hertz what I actually paid in gas. And he spoke to me like I was stupid. Ether he is getting bonuses and/or Hertz is pushing this option as a way to rip-off renters and cash in on the gas option. And he was obnoxious. about it.

Cons: THEY DIDNT HAVE THE CAR AND WILL NOT REIMBURSE MY MONEY. SHAME ON YOU KAYAK.

Cons: If I had to be picky, I would say that someone should have mentioned the car inspection form. There were quite a few scuffs and dents on the car at pick up; had I not found the form in the car and filled it out, it's possible I would have been blamed for those (minor) damages.

Cons: Prepaid for the car and was told that additional funds were due at the conclusion of the rental. Very unethical.

Cons: Poor customer service at the branch. Poor instruction from service rep when we called to verify the reservation.

Cons: Went to pick up a car around 10:30pm with a reservation and didn't leave until almost 1am - and we were 3rd in line to start. The WORST customer service ever!! One agent of ONLY two spent the whole time we were there with one customer to get them a white escalate while the line grew out the door!! People were there with infants waiting hours and staff were utterly ignornant. Never using Hertz again.

Cons: I found this rental by searching for cars to rent by MDW. BE WARNED: there is no airport shuttle to this location, and it closes at 5:00 pm. It's fairly close to MDW, but it's a Hertz operating out of a auto body repair shop, so it has none of the amenities or turnaround of a typical car rental location. Their hours were such that our later afternoon flight meant we couldn't pick up the car until the next day, and because there was no shuttle, I was forced to procure my own ride to the place--if I had been in a different situation (i.e. not planning to stay super local) this could have been really tragic, and as it was, it put major cramps in my plans. I recognize I could have checked the hours myself, but typically with looking for car rentals at an airport, you end up with one in a transit center, not one 15 minutes away. The car itself was suitable, although it smelled very strongly of smoke. The car rental counter was in an auto body shop--the people were kind, but there was only one person cleaning the cars AND checking people out, so we had to wait 45 minutes both times for the person who was running the counter to clean out a car (first time ours, second time a car for another customer). To be fair, we got what we needed out of the experience, but I would not repeat it, even to save $200.

Cons: When I went to pick up the car I was told that the reservation had an error. Instead of pick up and drop off at O'Hare, they said that my reservation called for me to pick up at O'Hare but return to a "truck center". They then said that to fix my reservation was going to cost me more than $100 .

Cons: Everything, poor service, wrong car, bad service, employees are unprofessional rude and do not know there job.

Cons: There was no one at the return rental office- a little unsettling

Cons: The pickup process was insane. The kiosks were all broken, but the staff didn't do anything to keep people from leaving line to waste their time trying to make it work. The staff were slow, and seemed kind of dim; they were RUDE to customers, and seemed uninterested in the HUGE line forming. Additional fees were added to the rental onsite. I was also required to give the agent all the same information that I entered when making the reservation, in order to complete the reservation (because they don't have access to it.) The app is useless (what is it even for?) The website is terrible. The phone help line insisted I had to call the location because my confirmation number began with an "H", but the location phone number listed took me to the same line again. I sat on wait, was transferred repeatedly. When I tried to extend my rental, there was no confirmation number, or way to prove that I'd made the transaction. Another fee was charged, despite the return time being the same day, and within the 24 hour window. Basically, this is a terrible, disorganized company. You guys should be ashamed of yourselves.

Cons: I don't like having to come all the way to O'Hare for the best deals.

Cons: Delay in checking in

Cons: Asked for a AAA discount, was told it needed to be applied at time of reservation. Frustrating.

Cons: Pick up rather high pressure, not friendly. Drop off awesome.

Cons: They had no cars

Cons: I had a confirmed prepaid reservation. When I arrived they said I owed $2.75 more for additional taxes. Why should I have to pay more than the reservation amount

Cons: The Hertz shuttle forgot to stop at my terminal (which was the last in the airport) and then wouldn't loop back through the airport to drop me off in a relatively timely manner. The driver wanted to take me all the way back to Hertz and then come back to the airport. Instead I had him drop me off on the side of the road and I walked the 5 minutes back to the airport. Sort of a surreal experience.

Cons: Everything fine.

Cons: Price was a bit high. Price at Kayak was not correct once I went to Hertz

Cons: During pickup, the lady behind the counter did not seem so friendly.

Cons: The biggest problem was that the woman at the Hertz O'Hare Airport desk insisted that I buy additional liability insurance, even lying to me and claiming that I would have no liability coverage at all if I did not buy the absurdly overpriced Hertz LIS, when all car rental companies in the state of Illinois are required by law to carry basic liability insurance on their vehicles. I have never encountered such dishonesty and hard sell tactics in renting from several other companies. I will never rent from Hertz at O'Hare Airport again, and will probably never rent from Hertz anywhere in the world again.

Cons: When I made the reservation, I thought it was at the Chicago airport. iIt turns out it was at a different location. I had not been to Chicago before, so how was I to know that this was at a different location?

Cons: I wanted a car at the airport and when we took the shuttle to the Hertz counter we were told to take a train thirty minutes away. We had to walk across to Avis who was able to rent me a car.

Cons: They didnt have any of my information when i got there. They wanted to charge me again for something i had already paid for

Cons: The drop off process was a mess. Still not sure if I followed the right procedure. No staff around to explain what to do when dropping off the car. Limited communication when picking up the car.

Cons: Waiting in a long line at the pickup location since there was only 1 person to serve a line of 10 people.

Cons: All

Cons: I do not have credit cards, I do not want debt! I used my debit card and they charged me a $200 deposit because of it! I was so upset. I had a long flight, I was tired. I ordered and paid for my car already. All I wanted to do was pick up my car and go. The guy at the counter kept asking me if i wanted this, or that, or upgrade this or that. I did not want that! I was frustrated and upset. He did not seem concerned that I was upset. All it seemed like is that he wanted that upsale. So upsetting. The car was nice and got me where I wanted to go.

Cons: The car's speaker system was faulty and I was unable to exchange for a fully functioning vehicle. Also, I reserved a class of car that was not available when it was time to pick up.

Cons: Slow check-in process.

Cons: I put the "pick up and drop off address" from the Kayak confirmation email into my GPS. I was on a bicycle and was eventually lead to the address, which was wrong. There was no way to get out on a bicycle and I had to call an Uber to get out!

Cons: I had to change my drop off location because the place was closed when I went to drop off at 7:30 am in the morning. I asked how much it would cost to do that and they said it would be $80 or $90 more. Ended up being $275 more! My total before the change was $183 itself. Not a happy customer at all but I'm sure they don't really care.

Cons: There was a 20 minute line to pick up cars, and once you got to the counter they didn't have vehicles available. People were waiting for up to an hour. The staff wasn't at all appologetic, but rather had the attitude that if you rented a car on a holiday weekend you shouldn't expect to have a car on time. Really? Can't they plan for these things? I was renting for personal reasons, but often rent cars for work and would never want miss a meeting waiting for a car rental to be ready.

Cons: Slow service at pick up. Employee was watching TV while assisting me.

Cons: The insurance system I booked through does not communicate with the systems at Hertz so I was forced to pay twice for insurance. Hopefully the second amount will be refunded I just have to wait.

Cons: I payed for a suburban, they didn't have any left, they gave us a sienna where we didn't fit quiet well. No money back it was a difference of almost 100 dollars

Cons: The car had a problem and the tire pressure light came on during my rental. They told me they couldn't help me unless I had a flat tire or other major car problem. I had to drive to the nearest airport, and exchange cars. At the airport the representative never apologized for my inconvenience. I do not feel that I was treated fairly and obviously not appreciative of my business.

Cons: 1.5 hrs to pick up a car? Insane. Drop off was equally bad. 3 days later, I still haven't received a receipt. 2 phone call have not resolved this either.

Cons: Was told over the phone I could use a debit card, as long as I had 2nd ID, corporate account membership with discount (no idea, but was told Verizon worked), and a utility bill- only to be told that is only true if I book 24 full house in advance when at the counter. I had a reservation booked the day prior, just not a full 24 hours. The guy on the phone said I was okay- but I wasnt at the counter. I asked for an explanation but the manager just interrupted the girl behind the counter saying "we've had too many problems with debit cards, the answer is no". If you don't accept debit cards fine- but they do... you just have to wait 24 hours. That policy seems ridiculous. What does 24 hours do that 12 can't?

Cons: They charged me extra even though I pre paid for the rental on Kayak. Slowest customer service at their counter I've ever seen. Wouldn't give me aaa discount. Hertz...... you're fired.

Cons: Only car hunday ?

Cons: I was double charged. On top of that, it was the worst customer service I have ever received. Employee was incompetent even for the easy tasks.

Cons: Rate was supposed to be reduce for returning vehicle to same location per the assistant on the phone but location reworked rate and charge basically same one way price. BS. This appears to be typical for Hertz.

Cons: Car wasn't ready for my reservation. Atrendenat said it wasn't ready because I made the reservation online the morning of.

Cons: Traffic. But hey, that's Chicago!

Cons: Cost 500 dollars to change drop off location, A total rip off

Cons: First time using kayak for car rental. Or probably anything. The Hertz agent was very kind and pleasant, but there was something with the rate I had Just gave them heartburn, and I was there for a very long time, whereas I usually rent directly from National where I grab my car and go. May go back to doing that.

Cons: nothing

Cons: Although I specifically said to Hertz agent not to charge anything extra. I still was charged $56.75 LDW. Dishonest service

Cons: Car was not dirty, but could have used a deep clean

Cons: Upon arriving to pick up my vehicle, I was informed that a previous renter had spilled vinegar and it there was still a strong smell. They would not offer me an alternative vehicle for the same price. I was offered the opportunity to upgrade, but only for an additional charge. Very poor customer service. I needed the car for a business meeting and had to drive around with the windows down in 40 degree weather trying to air it out. Any other car rental would have provided an alternative vehicle at no additional charge. Next time I will use Zipcar.

Cons: Walking through the front door I saw a customer talking to the police over a disagreement with one of the Hertz employees. Thinking little of it, I approached the desk and was "greeted" by an employee. He was very rude and disrespectful, almost to the point where I wanted to cancel my rental. He did not explain the rental process to me, nor did he explain the $200.00 holding fee on my credit card. He had me sign a paper and he walked away from the counter to chat with his fellow employees. I eventually stumbled to the zone in the parking lot where I had to choose from a large quantity of dirty unkept cars. It just so happens the one I chose smelled like spoiled milk once I got down the road. This will most likely be the last time I rent from Hertz.

Cons: 1) Hertz location is around the corner from given address & has no Hertz signage. A bit difficult to locate. 2) Due to limited staff, no pick up or drop off available.

Cons: Hertz messed up their dropoff location- it differs from my confirmation email. And they're trying to charge me $2000 as we speak. Not okay!! I wish There was someone I could talk to!

Cons: The Drop off location in Springfield, MO was hard to find.

Cons: Despite knowing in advance how many reservations they receive, the Lincoln Park agency is disorganized. Their full team of staff is unable to prepare and prioritize vehicle availability which corresponds to reservations made. I joined a queue of frustrated customers who were kept waiting due to vehicles not being ready.

Cons: nothing

Cons: Though I wanted to rent at the airport my rental was actually in city center! A horrible experience trying to get there and was unable to return the car to the airport, so I had to pay for a ride back to the airport too!

Cons: Picking up the car took a while. Only 2 people working the desk and the one I got acted like she hated her job. Acted like my declining the insurance was going to be a problem. Almost wonder if she gets commission on selling it!

Cons: Hidden fees and attendant in chicago was very rude