Book Hertz car rentals in Chicago

Cons: If I had to be picky, I would say that someone should have mentioned the car inspection form. There were quite a few scuffs and dents on the car at pick up; had I not found the form in the car and filled it out, it's possible I would have been blamed for those (minor) damages.

Cons: Prepaid for the car and was told that additional funds were due at the conclusion of the rental. Very unethical.

Cons: Poor customer service at the branch. Poor instruction from service rep when we called to verify the reservation.

Cons: Went to pick up a car around 10:30pm with a reservation and didn't leave until almost 1am - and we were 3rd in line to start. The WORST customer service ever!! One agent of ONLY two spent the whole time we were there with one customer to get them a white escalate while the line grew out the door!! People were there with infants waiting hours and staff were utterly ignornant. Never using Hertz again.

Cons: I found this rental by searching for cars to rent by MDW. BE WARNED: there is no airport shuttle to this location, and it closes at 5:00 pm. It's fairly close to MDW, but it's a Hertz operating out of a auto body repair shop, so it has none of the amenities or turnaround of a typical car rental location. Their hours were such that our later afternoon flight meant we couldn't pick up the car until the next day, and because there was no shuttle, I was forced to procure my own ride to the place--if I had been in a different situation (i.e. not planning to stay super local) this could have been really tragic, and as it was, it put major cramps in my plans. I recognize I could have checked the hours myself, but typically with looking for car rentals at an airport, you end up with one in a transit center, not one 15 minutes away. The car itself was suitable, although it smelled very strongly of smoke. The car rental counter was in an auto body shop--the people were kind, but there was only one person cleaning the cars AND checking people out, so we had to wait 45 minutes both times for the person who was running the counter to clean out a car (first time ours, second time a car for another customer). To be fair, we got what we needed out of the experience, but I would not repeat it, even to save $200.

Cons: When I went to pick up the car I was told that the reservation had an error. Instead of pick up and drop off at O'Hare, they said that my reservation called for me to pick up at O'Hare but return to a "truck center". They then said that to fix my reservation was going to cost me more than $100 .

Cons: Everything, poor service, wrong car, bad service, employees are unprofessional rude and do not know there job.

Cons: There was no one at the return rental office- a little unsettling

Cons: The pickup process was insane. The kiosks were all broken, but the staff didn't do anything to keep people from leaving line to waste their time trying to make it work. The staff were slow, and seemed kind of dim; they were RUDE to customers, and seemed uninterested in the HUGE line forming. Additional fees were added to the rental onsite. I was also required to give the agent all the same information that I entered when making the reservation, in order to complete the reservation (because they don't have access to it.) The app is useless (what is it even for?) The website is terrible. The phone help line insisted I had to call the location because my confirmation number began with an "H", but the location phone number listed took me to the same line again. I sat on wait, was transferred repeatedly. When I tried to extend my rental, there was no confirmation number, or way to prove that I'd made the transaction. Another fee was charged, despite the return time being the same day, and within the 24 hour window. Basically, this is a terrible, disorganized company. You guys should be ashamed of yourselves.

Cons: I don't like having to come all the way to O'Hare for the best deals.

Cons: Delay in checking in

Cons: Asked for a AAA discount, was told it needed to be applied at time of reservation. Frustrating.

Cons: Pick up rather high pressure, not friendly. Drop off awesome.

Cons: They had no cars

Cons: I had a confirmed prepaid reservation. When I arrived they said I owed $2.75 more for additional taxes. Why should I have to pay more than the reservation amount

Cons: The Hertz shuttle forgot to stop at my terminal (which was the last in the airport) and then wouldn't loop back through the airport to drop me off in a relatively timely manner. The driver wanted to take me all the way back to Hertz and then come back to the airport. Instead I had him drop me off on the side of the road and I walked the 5 minutes back to the airport. Sort of a surreal experience.

Cons: Everything fine.

Cons: Price was a bit high. Price at Kayak was not correct once I went to Hertz

Cons: During pickup, the lady behind the counter did not seem so friendly.

Cons: The biggest problem was that the woman at the Hertz O'Hare Airport desk insisted that I buy additional liability insurance, even lying to me and claiming that I would have no liability coverage at all if I did not buy the absurdly overpriced Hertz LIS, when all car rental companies in the state of Illinois are required by law to carry basic liability insurance on their vehicles. I have never encountered such dishonesty and hard sell tactics in renting from several other companies. I will never rent from Hertz at O'Hare Airport again, and will probably never rent from Hertz anywhere in the world again.

Cons: When I made the reservation, I thought it was at the Chicago airport. iIt turns out it was at a different location. I had not been to Chicago before, so how was I to know that this was at a different location?

Cons: I wanted a car at the airport and when we took the shuttle to the Hertz counter we were told to take a train thirty minutes away. We had to walk across to Avis who was able to rent me a car.

Cons: They didnt have any of my information when i got there. They wanted to charge me again for something i had already paid for

Cons: The drop off process was a mess. Still not sure if I followed the right procedure. No staff around to explain what to do when dropping off the car. Limited communication when picking up the car.

Cons: Waiting in a long line at the pickup location since there was only 1 person to serve a line of 10 people.

Cons: All

Cons: I do not have credit cards, I do not want debt! I used my debit card and they charged me a $200 deposit because of it! I was so upset. I had a long flight, I was tired. I ordered and paid for my car already. All I wanted to do was pick up my car and go. The guy at the counter kept asking me if i wanted this, or that, or upgrade this or that. I did not want that! I was frustrated and upset. He did not seem concerned that I was upset. All it seemed like is that he wanted that upsale. So upsetting. The car was nice and got me where I wanted to go.

Cons: The car's speaker system was faulty and I was unable to exchange for a fully functioning vehicle. Also, I reserved a class of car that was not available when it was time to pick up.

Cons: Slow check-in process.

Cons: I put the "pick up and drop off address" from the Kayak confirmation email into my GPS. I was on a bicycle and was eventually lead to the address, which was wrong. There was no way to get out on a bicycle and I had to call an Uber to get out!

Cons: I had to change my drop off location because the place was closed when I went to drop off at 7:30 am in the morning. I asked how much it would cost to do that and they said it would be $80 or $90 more. Ended up being $275 more! My total before the change was $183 itself. Not a happy customer at all but I'm sure they don't really care.

Cons: There was a 20 minute line to pick up cars, and once you got to the counter they didn't have vehicles available. People were waiting for up to an hour. The staff wasn't at all appologetic, but rather had the attitude that if you rented a car on a holiday weekend you shouldn't expect to have a car on time. Really? Can't they plan for these things? I was renting for personal reasons, but often rent cars for work and would never want miss a meeting waiting for a car rental to be ready.

Cons: Slow service at pick up. Employee was watching TV while assisting me.

Cons: The insurance system I booked through does not communicate with the systems at Hertz so I was forced to pay twice for insurance. Hopefully the second amount will be refunded I just have to wait.

Cons: I payed for a suburban, they didn't have any left, they gave us a sienna where we didn't fit quiet well. No money back it was a difference of almost 100 dollars

Cons: The car had a problem and the tire pressure light came on during my rental. They told me they couldn't help me unless I had a flat tire or other major car problem. I had to drive to the nearest airport, and exchange cars. At the airport the representative never apologized for my inconvenience. I do not feel that I was treated fairly and obviously not appreciative of my business.

Cons: 1.5 hrs to pick up a car? Insane. Drop off was equally bad. 3 days later, I still haven't received a receipt. 2 phone call have not resolved this either.

Cons: Was told over the phone I could use a debit card, as long as I had 2nd ID, corporate account membership with discount (no idea, but was told Verizon worked), and a utility bill- only to be told that is only true if I book 24 full house in advance when at the counter. I had a reservation booked the day prior, just not a full 24 hours. The guy on the phone said I was okay- but I wasnt at the counter. I asked for an explanation but the manager just interrupted the girl behind the counter saying "we've had too many problems with debit cards, the answer is no". If you don't accept debit cards fine- but they do... you just have to wait 24 hours. That policy seems ridiculous. What does 24 hours do that 12 can't?

Cons: They charged me extra even though I pre paid for the rental on Kayak. Slowest customer service at their counter I've ever seen. Wouldn't give me aaa discount. Hertz...... you're fired.

Cons: Only car hunday ?

Cons: I was double charged. On top of that, it was the worst customer service I have ever received. Employee was incompetent even for the easy tasks.

Cons: Rate was supposed to be reduce for returning vehicle to same location per the assistant on the phone but location reworked rate and charge basically same one way price. BS. This appears to be typical for Hertz.

Cons: Car wasn't ready for my reservation. Atrendenat said it wasn't ready because I made the reservation online the morning of.

Cons: Traffic. But hey, that's Chicago!

Cons: Cost 500 dollars to change drop off location, A total rip off

Cons: First time using kayak for car rental. Or probably anything. The Hertz agent was very kind and pleasant, but there was something with the rate I had Just gave them heartburn, and I was there for a very long time, whereas I usually rent directly from National where I grab my car and go. May go back to doing that.

Cons: nothing

Cons: Although I specifically said to Hertz agent not to charge anything extra. I still was charged $56.75 LDW. Dishonest service

Cons: Car was not dirty, but could have used a deep clean

Cons: Upon arriving to pick up my vehicle, I was informed that a previous renter had spilled vinegar and it there was still a strong smell. They would not offer me an alternative vehicle for the same price. I was offered the opportunity to upgrade, but only for an additional charge. Very poor customer service. I needed the car for a business meeting and had to drive around with the windows down in 40 degree weather trying to air it out. Any other car rental would have provided an alternative vehicle at no additional charge. Next time I will use Zipcar.

Cons: Walking through the front door I saw a customer talking to the police over a disagreement with one of the Hertz employees. Thinking little of it, I approached the desk and was "greeted" by an employee. He was very rude and disrespectful, almost to the point where I wanted to cancel my rental. He did not explain the rental process to me, nor did he explain the $200.00 holding fee on my credit card. He had me sign a paper and he walked away from the counter to chat with his fellow employees. I eventually stumbled to the zone in the parking lot where I had to choose from a large quantity of dirty unkept cars. It just so happens the one I chose smelled like spoiled milk once I got down the road. This will most likely be the last time I rent from Hertz.

Cons: 1) Hertz location is around the corner from given address & has no Hertz signage. A bit difficult to locate. 2) Due to limited staff, no pick up or drop off available.

Cons: Hertz messed up their dropoff location- it differs from my confirmation email. And they're trying to charge me $2000 as we speak. Not okay!! I wish There was someone I could talk to!

Cons: The Drop off location in Springfield, MO was hard to find.

Cons: Despite knowing in advance how many reservations they receive, the Lincoln Park agency is disorganized. Their full team of staff is unable to prepare and prioritize vehicle availability which corresponds to reservations made. I joined a queue of frustrated customers who were kept waiting due to vehicles not being ready.

Cons: nothing

Cons: Though I wanted to rent at the airport my rental was actually in city center! A horrible experience trying to get there and was unable to return the car to the airport, so I had to pay for a ride back to the airport too!

Cons: Picking up the car took a while. Only 2 people working the desk and the one I got acted like she hated her job. Acted like my declining the insurance was going to be a problem. Almost wonder if she gets commission on selling it!

Cons: Hidden fees and attendant in chicago was very rude

Cons: Was not told that the office closed at 5:00. Had to rush to get back.

Cons: The clerk could have told me where to find the car or highlighted the place in the contract that stated its location in the lot. It would have been more convenient than having to read through the small print of the contract on the car's location.

Cons: This location had a long line on Sunday morning when I was picking up the car. The staff member actually left the office empty while she went to get keys so there was just a line of customers. This location uses a parking facility in downtown Chicago. At pick up the staff did not give return directions so I was a bit uncertain where to park at drop off.

Cons: I HATED the fact that I thought I rented the car at O'Hare airport but in reality I guess I rented it from the down town location. Hertz at the airport was unwilling to help . Ended up having to take a cab to pick up my car, that cost me $100.00. Wanted DESPERATELY to drop the car off at the airport on Friday because of my flight time. Because it was pre-paid neither location would allow me to change the drop off location. I even called the main national Hertz and got the same run around. It was a TERRIBLE experience and took way to much of my free time that I was to enjoy my trip to deal with it. I DO NOT believe I will be going through Kayak, Price line, or any other 3rd party again.

Cons: Car seat was wet when we got the car, and interior wasn't very clean.

Cons: I did not realize when I rented the car that the pickup location was not at the airport, but several miles away. I had to take a train and then I had a two mile walk to get to the location. I wish it had been clearer when I rented it that it was not near the airport.

Cons: Nothing

Cons: We were given one price when we rented through your site and when we got to Hertz, the charged us more than we paid through your site and stated that your price was just a down payment.

Cons: Reservation was for 12pm. Showed up at 12:05pm, and the Chicago office was closed - no staff whatsoever. Couldn't pick up a car, and the best alternative Hertz could provide was almost 2x the price a few blocks away.

Cons: Check in agents were over persistent in selling insurance and upgrading. Return took 45 minutes as nobody was present to provide a receipt and I had to wait in line as other customers who were picking up. Staff was kind and professional. The issue was clearly from under staffing.

Cons: The place to pick up the car was not at the airport, I was over charged I'm in the process of trying to get my money that I was over charged now.

Cons: n/a

Cons: The time scheduled for pick up was at the same time the Hertz office closed. There was no where on the online process where it indicated the office hours. We were very disappointed that we could not pick up the vehicle. The Hertz customer service was terrible. They were not accommodating nor would help us locate another vehicle. They did not want to give us the same price. They were horrible.

Cons: The car was very dirty, and Richard said I could either take it like that or wait for it to be cleaned (I was already late so I had to accept it as it was). Then he made me pay the fuel in advance telling me that if I would bring the car back with fuel he would reimbourse me the money. He never did. I called him several times, he always said he was sorry and that e would give me my money back. Then the last time he pretended he never said he would reimbourse me. When I confronted him, he admitted that he lied and he was never going to give me my money back.

Cons: Fuel reading was inaccurate on contract stating the car had more fuel than it actually had. Staff wasn't very friendly. Had additional $100 charged to my credit card that I wasn't prepared for but said it would be refunded, awaiting refund. Had to pay for an Uber to get to and from location when other rental car companies will come pick you up and drop you off for free. This added about $15 to the cost of the rental. I was less than 1 mile away.

Cons: The pre-payment through KAYAK made things a bit confusing when the staff was explaining the cost/price.

Cons: It took 35 minutes for them to get a car ready for me.

Cons: The car we first got had a flat tire or a tire losing air. We got a new car right away. But, in the car, there were papers on the dash, an empty plastic bottle on the floor and sticky tape on the driver side window

Cons: The location was closed and there was no communication from hertz that I wouldn't be able to pick up the car. At the airport location hertz offered me a compact for the same price per day as my original 3 day rental price and told me if I didn't like the price to go to one of their competitors.

Cons: The pick-up line was not very long, however I had to wait quite a while to be served. The staff wasn't very energetic to keep things moving.

Cons: The employee just buy a whole set of theinsurance systemfor me without asking me if I want

Cons: Pick-up wasn't helpful with information about insurance plans or car drop-off. Had scheduled an 8pm drop-off at same location, but wasn't informed about the after hours drop-off protocol.

Cons: Return site was undergoing demolition, temporary site hard to find and staff couldn't be more rude if they tried.

Cons: Address of the Hertz car rental should explain that they are in a temporary location three doors south. I got to the address and the building was under construction and there was NO sign directing me to the temporary location. Had to call and wait on the phone to figure out where they went. The temporary location is close by, but not visible from the given address. It seems like a very simple thing to clarify, perhaps even in the email confirmation.

Cons: The car was really REALLY smelly. Honestly like an ash tray. I wasn't given time to inspect it beforehand, and when I got in, it was pretty upsetting. Driving a long distance with that smell was just disgusting; made me feel like I needed to shower after ever being in the car. I like using Hertz generally, but this didn't make me want to immediately use them again.

Cons: I reserved a car for 12.00 noon. Due to transit delays, I only got to the rental place at 12.45. No problem; the car should be ready to go, right? Unfortunately, there was no car, only one employee, and the computer system was down. He ended up checking in the car from the previous renter, quickly cleaning it, and writing out the rental contract longhand. It was 1.45 before I got out the door. I don't want to blame the employee--he was doing the best job of customer service he could, given the bad situation. But the wait time was unacceptable, especially for a national name brand firm like Hertz.