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2.0
The lady at the counter at Chicago Ohare pickup fought me for 45 minutes and did not want to honor what we booked (in this case a 7 seater SUV). It wasn’t so much the make and model as these aren’t guaranteed but more so that we needed 7 seats which was guaranteed per our reservation. She told me multiple times they didn’t have any 7 seater vehicles. Finally, after 45 minutes, I got the car type that we reserved. She was rude and unpleasant. Would not recommend renting from Alamo in Chicago!Reviewed 4 Jun. 2023
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10.0
It was a good experience, good customer service and easy process. Only down side was that the car was not clean around the dashboard and gear control area and I had to use wipes to clean it.Reviewed 23 May 2023
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2.0
Alamo charge me an absurd amount of money to change the return airport from O’Hare airport to nearby midway airport. Beware.Reviewed 18 May 2023
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10.0
Lucked out with the pick up. No line at all, whereas other brands at the rental car center had massive ones. Not sure what that says about Alamo, but I was happy. Then, when I returned the car, something extraordinary happened. I had forgotten to refill the gas tank (after 200 miles of driving), and I mentioned it to the attendant (“I made an amateur mistake – failed to buy gas”). He thanked me for letting me know, and told me that he would take care of it. And he did. Saved me about $80! Can’t imagine that Alamo would want to do that on a regular basis, but it was a delightful surprise.Reviewed 22 Apr. 2023
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10.0
very convenientReviewed 10 Apr. 2023
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10.0
Fast and easy. Knowledgeable staff.Reviewed 10 Apr. 2023
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10.0
Great service at every point. Loved the upgrade!Reviewed 1 Apr. 2023
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10.0
The rental was very nice and very clean. Pick-up was a little tricky (not knowing the tram ride), but dropping off the rental couldn't have been any easier. I will use Alamo again when visiting Chicago in the future. Thanks...........JoeReviewed 20 Mar. 2023
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8.0
Pickup and return was fast and efficient, I was satisfied.Reviewed 3 Feb. 2023
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2.0
They need to make cars available before they they can reserve and confirm car rentalsReviewed 1 Jan. 2023
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2.0
When we went to pick up the car we had reserved there were no cars available.Reviewed 29 Dec. 2022
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8.0
Drop off and all were great. Car had some trash under the seat.Reviewed 12 Nov. 2022
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