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4.0
Everything was very confusing at pickup and drop off. The cars are collocated with Avis and Budget but the people and information are not. No instructions in my booking email, and poor signage at the O’Hare car rental facility meant that my wife and I wasted precious time wandering around searching for answers.Reviewed 19 Sep. 2023
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2.0
They could have more counters open and have a prebook time in advance at least 30 min… been waiting for an hour and a half to get the car and after I just gave up waiting and took a taxi. So if you can’t provide your clients with the car at the moment then give people instructions how long it’s going to take.Reviewed 4 Sep. 2023
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2.0
They didn’t give me my full deposit backReviewed 1 Sep. 2023
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8.0
Ummm They did not rip me off on full tank Fuel this time … like they did in BostonReviewed 21 Jul. 2023
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2.0
Customer service was terrible! Had attitude problems! Didn’t even get the rental car! I deserve a refund!Reviewed 26 Jun. 2023
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6.0
Great car. Too May extra extra charges just for extending the rental for a few days.Reviewed 1 Jun. 2023
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2.0
I came to rent a car on time but the location was closed so I was not able to get a car at allReviewed 25 Mar. 2023
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2.0
They require a ridiculous $300 deposit to rent a car!! Is not worth it because they will find the smallest reason to keep the deposit and lie about why they keeping it.Reviewed 13 Feb. 2023
review from![momondo-kyk-wl]()
2.0
Being charged for full tank of gas when we brought tank back full.Reviewed 10 Nov. 2022
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4.0
The price was double what was advertised on Kayak and I used the car for less than a day (over $500 charge). I knew fees could differ but not to this degreeReviewed 18 Oct. 2022
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4.0
I needed to haul several moving boxes and luggage on a 1 way trip. So I reserved an intermediate size SUV (Jeep Cherokee or similar per website) to have enough cargo space with the back seats down. I was given a Chevrolet Trax which is a small compact SUV -- so narrow that it has no center console and only a driver armrest with none for passenger. The back slopes down and narrows quite a bit, limiting cargo area. I was told by the Payless counter agent that the Trax was the only option I could have at pickup and that it was indeed an intermediate SUV. I beg to differ. The only good thing was the gas mileage - averaged 34 mpg.Reviewed 10 Oct. 2022
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2.0
Waited 45 minutes for an attendant to come check us in. No one was at the gate, no phone number, and a longgggg line of angry people waitingReviewed 9 Oct. 2022
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