Reviews for Avis in Chicago
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12 Aug 2017
Easy - enter location
Pros: I was glad that I could drive the car right in. The agent was knowledgeable and helpful about local matters. And I received the handout on e-toll fees there finally.
Cons: The location was a long distance from my home, and I would have chosen a different one had that seemed possible when I arranged the rental.
10 Aug 2017
Clueless Chicago agent; upset Toronto agent
Cons: We were not provided with a damage inspection slip and told we didn't need on. Fortunately, we took photos of existing damage to the vehicle. When we turned in the car, the Toronto agent argued the damage was done by us since the photos were dated one hour after the pickup time stamp. We convinced her otherwise. However, the Chicago agent, who was supposed to extend our rental by one day, neglected to do that and so our rental reflected as "late."
12 Jul 2017
Pros: When I finally received my rental, the vehicle drove well and was clean and comfortable.
Cons: I had called Avis more than 6 times the day of my schedules rental with questions. I was never able to reach a person and no one called me back regarding the messages I left. My rental was reserved and to be paid for by my boyfriend, who's credit card was on file, and I had the card with me. Avis would not accept it because the card was not in my name, or matching my ID. They would not let me pay with my debit card either. I was then stranded at the Ohare Avis rental location and was told they would not even be able to help transport me back to my car, so I would have a 30 minute + transfer to get back to parking. The employee offered no assistance or other options allowing me to pay for my rental.
10 Jul 2017
Pros: Everything was done online.
Cons: that I was questioned on the insurance I purchased online. Then I asked if it was necessary when you have your own car insurance and she said she could not answer that because she wasn't sure.