10.0
ExcellentReviewed 9 Sep. 2023
review from![kayak]()
2.0
I will never use Hertz again. Also I may never use Kayak again either because of what happened. I rented a car in advance and prepaid but had to cancel a month away from the pick up date. I had the booking for less than a week when I cancelled. Hertz/Kayak charged me $100! Terrible terrible and I will never forget. SteveReviewed 16 Aug. 2023
review from![kayak]()
2.0
Got a surprise charge for about 70% more than pre paid quoted price. Also the car was a lot smaller than class reserved. Won’t be renting from them againReviewed 16 Aug. 2023
review from![kayak]()
4.0
Called to see if I could extend 12 hours they told me it would be more then I paid for 3 days.Reviewed 13 Aug. 2023
review from![kayak]()
2.0
The over all experience was great but the rental car cost me 500 dollars for a 2 day rent for a mid size car.Reviewed 7 Aug. 2023
review from![kayak]()
8.0
I pre-paid early and was told there would be a sign/board that would show where my car was so I could just walk to it and drive off. It took 15-20 minutes to pay the remaining balance (which I thought would automatically be done once I picked up the car), and show my DL and all that. Not a lot of time, but longer than expected. The car itself felt very cheap (small Kia), but it drove well and was clean.Reviewed 31 Jul. 2023
review from![kayak]()
8.0
Because of the pricing structure of my Kayak deal I was literary forced to take a Tesla. To change to a different car would have created a significant price differential. $80! I took the Tesla, but that was only the beginning. Tesla's drive completely differently than conventional cars, no instruction was provided and when asking an attendant, he was only able to provided basic information on starting the car and putting it in gear. No reference to your website providing additional instruction, I found that on my own the next day. After that, driving the tesla was a positive experience. The question needs to be asked when at the counter and proper instruction and simple direction need to be provided to anyone without Tesla experience, Thanks, Michael KirchgestnerReviewed 24 Jul. 2023
review from![kayak]()
2.0
They did not have the car and never notified me. Late the night before i called and discovered this. Calling hertz was a nightmare. Kept getting shuttled to sales.Reviewed 17 Jul. 2023
review from![kayak]()
8.0
It was a good experience. A little more info on driving a Tesla would have been useful, from the start. but overall, good.Reviewed 11 Jun. 2023
review from![kayak]()
6.0
Okay. Not the best pick up or drop off experienceReviewed 8 Jun. 2023
review from![kayak]()
10.0
Great customer service the lady was very patient and polite. Thanks again for your service.Reviewed 31 May 2023
review from![kayak]()
4.0
The agent charged me for an additional driver even though I have Gold Plus Rewards status and this is supposed to be included. Also they charged additional unexpected taxes.Reviewed 21 May 2023
review from![kayak]()