2.0
I reserved a full size car and they could only give me a compact, yet they would not adjust the price. It pulled to the right, radio didn't work, had a half tank of gas, and was noisy.Reviewed 24 Sep. 2023
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10.0
The staff helping us with pick-up in Chicago at O’Hare was friendly, experienced, and professional. She explained everything thoroughly while making the pick up quick and easy.Reviewed 5 Jul. 2023
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8.0
The welcome experience was excellent the counter service was 10/10. Unfortunately the drop off was 0/10 completely disorganised and very apathetic team who were more interested in the chat with each other than supporting returning rentersReviewed 23 May 2023
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6.0
Good service at desk. In garage, the only employee present was not enough to service the many customers, he did his best polite and efficient but there ahould have been at least another person. At exit it was fast and easy. I am not complaining bout the person in garage, he was trying his best.Reviewed 27 Apr. 2023
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10.0
Drop off someone had to explain process- minimal staff - holiday and like most business just lack of staff. Taken care of and staff was pleasentReviewed 13 Apr. 2023
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2.0
I accidentally left my wallet in the car. I have been unable to get in contact with drop off location, it goes straight to VM. I left multiple messages with no one calling back.Reviewed 3 Apr. 2023
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4.0
Car needed multiple repairs, was no safe driving at highway speeds.Reviewed 28 Jan. 2023
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2.0
I was charged for an upgrade without being asked if I wanted an upgrade. I was charged for a full tank of petrol when I said I didn’t want that option(this was later refunded). The check-in agent was 100% on the hustle - unexpected from a ‘reputable’ company and after a long flight.Reviewed 20 Jan. 2023
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10.0
Avis staff was helpful and very friendly.Reviewed 3 Jan. 2023
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2.0
I had to queue for 2 HOURS to collect the car which in my opinion is unacceptable as I had a 3 hour journey ahead of me after an 8 hour flight. There were only 3 customer desks open, with a fourth added after an hour. Avis should have been aware of the number of cars booked for that day and had sufficient staff to deal with the numbers arriving. I had booked a Toyota Camry, which is what I got. The only complaint I had about the car was that I would have expected that this class of car would have built in Sat Nav. While it had the system no maps were loaded into it which was disappointing. (Fortunately I had brought my own SatNav but it would have been preferrable to use an inbuilt system). Due to the excessive delay I would not book a hire car from Avis in Chicago again.Reviewed 15 Aug. 2022
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2.0
There was a worker at Avis Chicago Midway driving a large red Chevrolet SUV back and forth in the dropoff zone at 35-45 mph. If my child had strayed a couple of feet past the car, they would have been killed. This is terrifying and completely unacceptable! We will never book with Avis again. It's unfortunate, because everything else about our experience was 4-5 star, so this one employee is ruining the hard work of so many other Avis employees.Reviewed 8 Aug. 2022
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10.0
Really good but the check in computer system is slower than a snail.Reviewed 1 Aug. 2022
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