|"Great hotel with friendly staff."||(in 56 reviews)|
|"Great neighborhood and friendly staff!"||(in 119 reviews)|
|"Charming and a great location."||(in 111 reviews)|
|"No breakfast because of covid."||(in 24 reviews)|
|"Room was tiny and overpriced"||(in 25 reviews)|
|"Very old building."||(in 9 reviews)|
|great location||in 301 reviews|
|friendly staff||in 246 reviews|
|continental breakfast||in 133 reviews|
|great hotel||in 122 reviews|
|walking distance||in 80 reviews|
|room was small||in 69 reviews|
|parking garage||in 54 reviews|
|water pressure||in 48 reviews|
|wrigley field||in 34 reviews|
|first night||in 25 reviews|
|dan||in 21 reviews|
|old building||in 20 reviews|
|bed was very comfortable||in 19 reviews|
|front desk||in 19 reviews|
|hard boiled||in 8 reviews|
|easy to get||in 6 reviews|
|alley way||in 4 reviews|
Lake view East
Fun area, good for us as it's near family here, always a welcome option. Beds very comfy. Friendly.
Rough around the edges
Location was good, and it was nice to have the option for parking in the ramp around the corner. The staff was friendly enough but not very helpful with the issues with our radiator. The price seemed reasonable, although less so when we saw how small the room was, how noisy the radiators were, and how thin the walls were.
Heat is provided by old-timey radiators which clank and are hard to control. The front desk wasn't very helpful when we couldn't get one closed (we were roasting)- they just said, "turn the knob" (duh). Thanks to paper-thin walls, we got to hear all the noise from the hallway, plus the couple upstairs, um, coupling on a squeaky bed. The breakfast was disappointing.
Could use a facelift
Front desk very helpful. Room spacious. Beds very comfortable.
Hallway dingy. Room furniture sparing and dingy. Room doesn't have a closed off closet. Carpet and walls could be brighter.
Moving Day in Chicago
The staff is always so friendly and helpful. Paul was so polite and upgraded my room so my daughter, with whom I was visiting, could stay with me and we could each have our own beds.
My room had a hint of cigarette smoke when we first arrived. I had to spray it. The sign clearly stated NO SMOKING.
The place is in an old building, which is cool, but also has its drawbacks. I liked the feel of the place generally. It's definitely not posh, and you won't break the bank to stay here.
The bathroom was pretty lousy. Low shower head, toilet was on a tilt, and the room itself needs updating.
Bathroom was too small. The door hits the toilet, would have liked to have a comfortable. Chair or couch. Shower just trickles. The toilet clogged. Twice. Staff was great and took Carr of the clogs immediately
The radiator was SUPER noisy, and we were unable to control the temperature so it was not a good night of sleep. We were told it was being addressed the day we checked out, so we'd be willing to try them again. Cute place.
Nice location and space but a bit dated.
Size of beds, room, and bathrooms were great (we booked a 2 Queen room). Room was very quiet and the beds were comfortable. Plenty of space for our young children to run and play a bit before bed. The location is also great with plenty of restaurants in easy walking distance. Thanks to the attentive staff at check-in, I also managed to snag the last free street parking spot immediately in front of the hotel.
Age/quality of bathroom wasn't great, the little electric heater in the wall wasn't enough to make up for the cold air leaking in around the window-mounted air conditioner, and the breakfast wasn't that impressive (cereal, bagels, yogurt, and microwave sandwiches).
Good value for the money. In a great area, Staff was excellent.
Comfortable and quiet in busy Lincoln Park
Friendly attentive staff during the day. Large rooms. Great neighborhood close to public transport.
The price was very good for Chicago in the summer. Its a perfect location if you're coming for a Cubs game!
Nice but issues at check in
The atmosphere was nice. the architecture looks old but it makes you feel cozy. The rooms are nice. It's very clean.
During check in I was asked for a deposit of $60 which I was not informed of prior to my visit. There was no infomation on it. I did not have much money so I was left asking family to transfer money into my account. I'm only 19 and was in town for a special event. My room was paid for by family not me. So I was embarrassed and worried that I would be steamed without a room. I would suggest that you inform your guests that even after they pay for the room they need to put down $60 as well.
Situated in Chicago, The Willows Hotel is an easy drive from Magnificent Mile and Art Institute of Chicago. The various amenities this cosy hotel offers include a concierge, free Wi-Fi and a 24-hour reception.
This 3-star hotel provides room service, luggage storage and laundry facilities. It also offers a laundry service, a dry cleaning service and a safe.
The Willows Hotel has 55 well-appointed rooms that are equipped with a range of essential amenities to ensure guests have a comfortable stay.
The Willows Hotel provides a convenient place to discover Chicago Loop, Grant Park and Millennium Park, as well as everything the local area has to offer. Michigan Avenue is only a short car trip away.
based on 633 reviews
Policies vary by room type and provider.
The Willows Hotel is located at 555 West Surf Street in Lake View, 6.6 km from the centre of Chicago. Lincoln Park Zoo is the closest landmark to The Willows Hotel.
Check-in time is 3:00 PM and check-out time is 11:00 AM at The Willows Hotel.
Yes, The Willows Hotel offers free Wi-Fi.
No, The Willows Hotel does not offer free parking.
No, The Willows Hotel does not offer free airport shuttle service.
The Willows Hotel is 18.4 km from Chicago Midway.
No, The Willows Hotel does not have a pool on-site.