Hotels near Cleveland Hopkins Airport

Pros: Absolutely fantastic stay! Excellent host/Chef. The breakfast was amazing. Thanks again so much. I will definitely be returning for another stay when back in town.

Cons: Malfunction of and with front access door. We did not know if we would be able gain entry at night. No staff after 6:00 PM.

Pros: Very personable

Cons: Nothing

Pros: The property gardens were beautiful and well thought out. The interior decor is vintage and gorgeous as well.

Cons: Unfortunately, it’s located on a busy, noisy road and there is also construction going on.

Pros: Excellent B&B that is comfortable, well-equipped and quiet. Two rooms have balconies that are quite relaxing. Breakfast was outstanding. Nice sitting area up by the rooms with tea and coffee. Also a refrigerator if needed.

Pros: Anna was a delightful host. The space was exactly as advertised, with an enchanting little green space adjacent. Breakfast was delicious and I look forward to staying here again.

Pros: The location, decor and food was all excellent

Pros: Very quaint and staff was very friendly. Would defiantly recommended.

Pros: Kristina Marcella was at the desk when I checked in. She was knowledgeable, helpful, generous, real and very efficient. She made all of the difference in my stay. Clone her.

Cons: Breakfast was a little underwhelming, green bananas were the only fruit, no oatmeal.

Pros: The bed was so comfy and the breakfast was delicious!

Cons: We called from the airport as instructed to get a ride back to the hotel. The receptionist told us there was no one to pick us up on the shuttle as we expected. We were told to take a taxi & the hotel would take care of it! We found a taxi driver and he was disgruntled driving us to the hotel. He stated" Hampton Inn always does this to us & we get paid with a credit card." Before we could even get our seatbelts on, the taxi took off in traffic driving like a bat out of hell !!! I was scared to death as the taxi driver was so angry I felt like our lives were in danger!! When we got to the front desk at the hotel, I was visibly shaking and expressing my story & concerns to the front desk receptionist, she made it sound like a typical everyday occurance!! It would be proper for us to be compensated for such a terrible experience especially when we were so relaxed beforehand coming back from a wondetful Florida vacation. Please advise.

Pros: Didn't have enough towels toilet paper didnt see house keeping. I had to put garbage on a corner table room wasn't comfortable and didn't have enough towels either. I should have book with extended stay with half the price . Very sad experience and won't book with this hotel again.

Pros: The location was fine and the breakfast were OK.

Cons: I had requested the handicapped room with 2 beds. This because both my husband and I have mobility issues. We do not sleep in the dame bed and we had real problems getting into and out of the bathtub. That is why I requested the handicapped room. The tub also had a problem with the drain and it required the person to manually hold the cover open until it drained. This as also difficult with our health issues.

Pros: I really appreciated that they sent a cab to pick us up when the shuttle driver call off.

Cons: No compliants

Pros: The bed was wonderful!!

Cons: The tables/ lamps were dusty!! I dusked myself when we noticed the dust.

Pros: Location was close to airport. Safe and convenient.

Cons: Breakfast availability and options were minimum. Not everyone likes eggs.

Great location close to restaurants, and Walmart and sister church!

Pros: Location

Cons: No

Pros: The hotel is nice and recently updated

Cons: The breakfast in the morning, the food and eating area was busy the the staff member was not able to keep up with the guest.

Cons: Bathroom was not the cleanest. 2 long black hair in sink and on counter. Floor was dirty. Shower was rusty and mold issues. Alcohol wipes for cleaning were dried out. Room was damn with humidity.

Pros: Location.

Cons: No.

Pros: Pool was clean and warm

Cons: No bathroom fan

Pros: Horrible

Cons: Everything

Spotlessly clean and comfortable hotel. Staff was consistently friendly and helpful.

Pros: Location was great and the surrounding mall and restaurants

Pros: Clean and modern amenities

Cons: They advertise it that they have a king suite with a single king bedroom and pullout sofa bed. Yet, they changed their mind during construction (so the front desk told me), and never installed the sofa in any of the rooms. I paid for a pull out couchÂ

Cons: Pool was broken. This was the main reason we reserved this hotel. Crappy breakfast also.

Pros: the room was very clean, the bed was comfortable.

Cons: No airport shuttle service before 9 a.m. and no suggestions from the staff of local shuttle/cab services that provide 24 hour service. This hotel should have provided a list of available 24-hour services.

Pros: checkout

Cons: trustworthiness of staff

Pros: Very close to the freeways and shopping and restaurants!!!

Cons: One of the beds are noisy getting in and out!!!

Pros: The location was ideal. The problem was we got zero sleep because there was a party above us and beside us. When called down to ask to get it resolved nothing was done. We had a 6am flight and needed to get up at 2am. Terrible experience.

Cons: Noise above us and beside us until 3am. Got no sleep and when asked for something to be done nothing was done. Should be reimbursed and an apology should happen. Terrible experience.

Pros: Location and cleanliness.

Cons: Not at this time.

Cons: You can tell they hadn't vacuumed in awhile especially the stairs there was cereal all up-and-down the stairs. The bed had a funny smell.

Pros: Extremely clean

Cons: Checkin staff was curt

Pros: They booked pretty quickly.

Cons: I booked something before this. The hotel was actually a motel and I had to book this last minute. I was only at the hotel for a few hours before I had to leave.

Pros: Easy 9 min drive to airport, had good selection of BREAKFAST, everything was spotless, free parking with an airport shuttle, and I think the pool was open

Cons: Umm it's just a parking lot so it's not covered

Pros: So clean, everything was perfect and simple!

Cons: Disappointed in the (only high in sugar) breakfast options and week coffee.

Pros: The rooms were quite clean. The location was very safe and quiet.

Cons: They charged an extra $25 for just in case you or your roommates wanted snacks from behind the counter.

Pros: Free parking

Cons: They advertised hot breakfast and only provided a granola bar and orange. On our second day they were out of that over an hour before breakfast ended. Also they didn’t tell us we had to schedule to have our room cleaned. Also didnâ€

Pros: Location

Cons: Under staffed

Pros: Clean and very nice outside sitting area

Cons: I personally prefer hotels with a small lobby bar or lounge

Pros: it was one of the best room i stay in for a while it was big ans roomy very clean well laid outwell

Pros: Everything

Cons: No

Pros: The room was spacious, and the property was quiet. The bathroom was very clean and everything worked well. Hair dryer supplied.

Cons: The decor was a bit dull and dated, but that’s not a big deal.

Pros: It was great

Cons: It was a great spot, area around it was safe.. Facilities were very clean. The suites were geared for a longer stay. We stayed one night, but plan to use this hotel in the future for our long trek from Wisconsin to New York. Definitely recommend.

Pros: large room, full kitchen and fridge. Very clean.

Pros: Clean, safe, good location. Private and comfortable, nice staff.

Cons: Not at this time.

Pros: Nice and clean room

Cons: The sofá they need new

Pros: The rooms are quite large and everything was clean. Nice to have the kitchenette.

Cons: Nothing

Pros: Rooms were updated and very clean; convenient location near airport and Fairview Park. You can walk across the street through a parking lot to get to Walmart for shopping.

Cons: Sparse amenities and small check-in area. Rooms have very little silverware and kitchen items with no extras at the front desk. There was a disproportionate number of residents smoking outside hotel.

Pros: The location only

Cons: My skin broke out in hives from sleeping on the bed. There is no Matress pad and I think there are dust mites on the bed. Not sure they changed the sheets from the last occupants. They say the only change sheets one time weekly. I am still itching now

Pros: Cleanliness, access to laundry room/ gym and no extra charges. The kitchenette which helped me save money, and the small convenient store inside the hotel.

Cons: Can't think of anything.

Pros: Clean. Friendly staff.

Cons: The doors of the rooms close loudly. I could here other doors close of other persons staying in other rooms, and the noise was louder than other hotels I have stayed at. I really didn¿t like how loud it was. Woke me up several times.

Cons: Very dirty rooms.

Pros: The room was very clean and comfortable.

Cons: Staff was excellent.

Pros: Great staff, very clean.

Cons: No

Pros: I love the kitchenette! The bed was very comfortable. The room is well appointed and mostly clean. We enjoy staying there and feel safe from COVID-19.

Cons: I am bummed that the food pantry is not open, but understand that’s part of keeping people safe from COVID-19.

Pros: Great for working on the road

Cons: nope

Pros: The price was reasonable

Cons: I needed king beds and got rooms with just full size beds. The kitcheneete was nice but would have preferred bigger beds

Pros: Nothing at all

Cons: The room was not clean it smells like a dog it had dog hair EVERYWHERE

Pros: The location

Cons: They didnt tell me it will be a 75.00 charge for a cleaning fee that was terrible would never stay there again

Pros: EXCELLENT staff.

Cons: The entry way and lobby were cluttered and a bit dirty. There were people allowed to smoke directly in front of main entrance. The room had a slight tinge of smoke. This is a poor representative for the candlewood brand.

Cons: The room was misleading on the website. Standard rooms a usually a double. This entire hotel only had singles.

Pros: Excellent value for the amazingly low rate we got at the very last minute. Location near the airport and near mall and Walmart for a few necessities.

Cons: No gas station right by the hotel, which seemed unusual for the location.

Pros: The location was the only plus. Very close to the airport.

Cons: When we arrived, we were told that we got the last room available, despite our reservation. Our room was extremely smoky, as was the entire 4th floor. If you want a college Dorm feel with the charm of a 1970's New York City apartment, then this is the hotel for you. No privacy curtain and blinds did not close all the way. No bathroom trashcan and soaps and paper products had not been properly supplied. The hair on the toilet and in our towels was a nice touch as well. We asked to move, and there were no other rooms available. We asked to cancel the additional days' reservation and were told we would have to call the company we booked through online. Literally, on the way back to my room to do this, they charged our card for the remainder of the stay. So, we just stuck it out. Never again.

Pros: I was in Cleveland to attend a music festival for about 5 days. The staff at the front desk were friendly and helpful. My room was very clean. The hotel is about 20 mins drive from the downtown, there are lots of restaurants and fast food places around. It would be helpful if they had breakfast, but again, it is an extended stay place, so you know what are you getting into. Overall nice experience. If I go back, I will stay there!

Pros: Rooms were luxurious and comfortable and super clean even when a black light was taken to the rm nothing was found. Staff was very professional and gave superior customer service.

Pros: Not much -

Cons: not my kind of hotel - minimalist atmosphere; way too contemporary - lobby is not inviting; room was not swept; floor not mopped - very dirty; containers in shower were empty

Pros: Location was good

Cons: I never got my my incidentals. I called and left manager a total of THREE voicemails and NEVER got a call Back. I was told I would get them back after my stay and never did. Im beyond pissed and never staying there again!

Pros: Room was nice

Cons: Yes we didn¿t get free breakfast only coffee. The lady at front desk said we only paid $--- plus tax $-- so we didnt get breakfast which is totally unacceptable. We stayed at the Hyatt place in Cleveland for $--- per night and got full b

Pros: Was originally put on 2nd floor. Music from club downstairs reverberated through the room and couldn't sleep. Pillows on the bed were throw pillows, not bed pillows and extreme uncomfortable. Went to front desk to request room change but no one was there. Had to return a second time. Put in room 309, the shade was broken and wouldn't completely close. Elevator was dirty and looked like it hadn't been wiped down in months. Pool area was dirty, again windows especially looked like they hadn't been wiped in months. Dead plants and flowers everywhere. This hotel is not being taken care of . No upkeep, no cleaning. Will be a dump in a few years if someone doesn't step in now.

Cons: Noise. Throw pillows instead of bed pillows, cleanliness of hotel

Pros: Location

Cons: Rude staff. Damp floors Dirty room

Pros: good

Pros: everything from breakfast to check in fast!

Pros: the location

Cons: 1 chair in the room for 2 people. Is one of us to sit on the bed or on the pad they placed under the TV? The floor in the shower gets very slippery once wet. I nearly fell. After flying we like to allow the wrinkles hang out of our clothes. 4 hangers only

Pros: Very friendly staff!

Cons: Our room was not as clean this visit.

Pros: Not much I liked that it has a area where you could purchase things and breakfast.

Cons: I didn't like the room not being cleaned as well with dirty wash cloths and someone was sick in the hotel that was coughing all night and morning. I was very uncomfortable and worried especially with Covid-19 going on right now.

Pros: Amenities.

Cons: Some of the staff were rude.

Pros: Amenities.

Cons: Some hotel staff were rude.

Pros: Our room was wonderful and the lobby was great. The employees were very nice and welcoming.

Cons: It was my daughter¿s birthday and she was looking forward to swimming with her friends. The pool was dirty with murky water and white scum all around the sides. The water was also too cold, they didn¿t stay in it very long.

Pros: Clean

Pros: Love the clean modern design love the location for my needs and love the staff!

Pros:  

Cons:  

Pros: The thing I liked most was the staff was really friendly, we got 20% off our bill from the restaurant next door for staying there

Cons: The rooms amplified sound from outside so most of the night we heard peoples doors slamming shut. There was what appeared to be semen on the walls. The sheets didn¿t seem like they were cleaned and were scratchy. There¿s more that won¿t fit here

Cons: It was loud and the doors to the rooms slam hard Heard doors slamming all night.

Pros: Great location!

Cons: I could see hand prints everywhere and the carpet was dirty near the walls.

Pros: I could bring my dog. It’s easy to get to and comfortable.

Cons: Someone broke a glass all over the hallway and it was there when I arrived at 6pm and still there in the morning when I left at 7am.

Pros: The staff!!! Every person encountered was amazingly polite and went out of their way to satisfy any request. They literally stopped whatever they were doing to resolve any issue, answer any question, give direction. Applause to the staff.

Cons: Property is really starting to show it’s age. Glass roof over atrium lobby poured rain soaking floors, stage, equipment. In spite of the wear , the place was spotless!

Pros: Staff was very friendly. Room was small but stylish and comfortable. Very clean!

Cons: The associated restaurant Burntwood Tavern (not the hotel's fault) was a bit suboptimal for food, but the best option it seemed as the hotel restaurant was closed. Burntwood provides room service for the hotel. Food was very expensive for portions.

Pros: Great location,very nice

Cons: No

Pros: Vibe

Cons: Day staff

Pros: Love the Aloft brand! Great staff. Really nice, well appointed  rooms with comfy beds, and NO PET FEE! Convenient to I 480 and shopping. Decent restaurant next-door.

Pros: First stay was so great, I booked the hotel for my return from Wisconsin! Great staff, comfy beds, no pet fee (yay!). Close to the interstate, shopping, and a good restaurant next-door. Excellent value, highly recommended.

Pros: The location of the hotel and the clerk that checked us in

Cons: There was mold in the bedroom area near the window for the shower and the soap dish was broken there were also no plastic bags in any of the garbage cans( not very sanitary)

Pros: Very clean, comfortable room. Staff was very friendly.

Cons: Staff gave a lot of incorrect or misleading information, there were MANY hidden costs. In total, my stay cost me almost $--- rather than the $--- I thought I was paying. Because of this, would not stay there again.

Pros: Beautiful, spacious room. Clean. Near airport

Cons: Dim lighting in room. Frustrating that all hotels in this price range are like this.

Pros: What I enjoyed best about this hotel was its proximity to the airport. I particularly enjoyed two amazing staff there.

Cons: I encountered blatant disrespect from two staff. I was asked did I understand what they were saying as if I were dumb. Told I could get my money back and leave. Although I watched the interaction with the guest before who were not of my race.

Pros: The warmth of the van driver who brought me there. The decor.

Cons: I was confused by the alternative pathways to breakfast. More info in the room with menu?

Pros: This hotel is a great location as we have family all over northern Ohio. I think it is a little expensive for the Cleveland market, but can't beat the location for our needs.

Cons: too expensive

Pros: Love the employees, love the pool and spa

Pros: The location to Cleveland Airport and the free shuttle were the two big reasons why we choose this hotel.

Pros: Near airport. Had a shuttle !!

Cons: Did not care for my dinner from your restaurant. Bathtub did not drain. Showered in water over my ankles - ick!

Pros: The bed and sheets

Cons: No

Pros: Great location. Very nice staff

Cons: This hotel does not have an operating restaurant. There is a breakfast option available, but no food at night.

Cons: Staff did not wear masks, was not careful around people.

Pros: Hours for fitness and pool

Cons: Musty and moldy smell, outdated, no food

Pros: Location, cleanliness, staff, and the park and fly

Cons: Nothing

Pros: Very good internet connection and staff was very kiindly.

Pros: The front staff, van drivers were all extremely personable and made me comfortable.

Pros: I like the staff, location, cleanliness, and price!

Cons: The room kind of smelled, I was hungry when I arrived but there was nowhere to get food in or outside of the hotel.

Pros: convenience

Cons: breakfast a selection of unhealthy stodge.

Pros: The location, price, and amenities

Cons: The only thing was it is currently in remodel phase

Pros: Clean. Nice.

Cons: The person at the counter double charged me even though I it was already paid in full. When I checked my account the next day and told another staff member they reversed the charges and said sorry. No other compensation was given.

Pros: Very popular hotel. Saw many families here. Checking in was easy. Nice fireplace downstairs and convenient restaurant/bar. Nice ambiance.

Cons: Rooms were pretty basic. But, for the price, it was very nice!

Pros: That I didn't have to be there for very long.

Cons: There was a loud generator next to my room preventing sleep. Staff was unhelpful resolving the issue, unsympathetic, and borderline rude about it.

Pros: Centrally located

Cons: The tub was clogged up and it was really dated for a Hilton

Pros: Location right next to airport, shuttle service was great, hotel has bar/restaurant, friendly staff, good rates, lobby area was very nice, room was clean

Cons: Outside of lobby hotel is dated, while acceptable room furniture was showing age, mattress and pillows where very uncomfortable, felt more like a mid range hotel than what I expect from a Hilton. That being said for a quick overnight stay for easy access to the airport In The morning at 100$ it was not a bad deal but if the rooms where newer it would have been a 5 star experience

Pros: Clean

Cons: Not enough toiletries for two adults. Room a bit small.

Pros: Proximity to the highway and places we were visiting while in town.

Cons: We were disappointed in the cleaning staff the morning of checkout. They were very loud coming in and out of rooms with their walkies turned up. Didn't help our only opportunity to sleep in for the week.

Pros: Check in/out was quick.

Cons: No food included with my stay. When I did go to order food at their restaurant, I was not treated respectfully. As I was ordering the staff interrupted me and began chatting with another patron. I simply walked away. Room was very average.

Pros: Very friendly staff, nice comfy bed, good breakfast bar

Pros: Title pretty much sums up out stay. We arrived late at night and was greatest with a friendly smile and directed to our roo . Room was spacious and clean. Beds and pillows were comfortable and the bathroom was well maintained. No comments whatsoever. By the way, if you are worried about being so close to the airport...have no worries. We were on three uth floor and did not hear one plane fly over at al . Great stay. Thank you Hilton

Pros: Location to the CLE airport

Cons: I wanted to leave my vehicle for the duration of the flight and get a shuttle to the airport and was told that the program was unavailable and full. They didn't even ask what time my flight was and the parking lot was only half full.

Cons: Food wasn't great for how much we spent, and breakfast is super expensive for a family of 4. Especially, when I thought it was included in my stay from trip advisor.

Pros: All staff were helpful friendly and responsive

Pros: I liked that they had a gym and business room.

Pros: The staff was very attentive and breakfast was really terrific.

Pros: Meticulously clean and quiet. Very friendly staff. Excellent airport shuttle service.

Pros: Clean and LARGE suites for one person and location to restaurants and SHUTTLE SERVICE - BONUS!

Cons: Staff member who checked me in had his mask on where it was so loose that I could see his beard and nose and mouth - it was atrocious and reminded me of a person whose underwear doesn't fit. Just don't wear the mask then.

Pros: I truly dig how big the rooms are and the fact they have legitimate kitchens, with refrigerators, glasses, etc. The staff is also really friendly and nice.

Cons: There could be a few more towels in the rooms, but other than that, it's a positive experience.

Pros: Loved the room and bed. Everything was very clean and tidy on arrival. Extremely friendly and kind staff, and some complimentary features we enjoyed.

Cons: Kitchen could have benefited from a baking sheet, cutting board, and larger knives. Room (300s, 100s, 700s) were a little close to the highway in terms of noise level.

Pros: It was good

Cons: Nothing

Pros: The quality of mattress and the size of the rooms

Cons: The ad said the pool is a available but it was not. Breakfast was not convenient or easy, they gave you limited options.

Pros: I really can't find one thing.

Cons: Yes, the coffee station in the room did not have any condiments. I called the front desk, said they had no one to get them for me. Just overall not a place I would ever stay at again. Yelling people in parking lot at 130 am. Felt unsafe,

Pros: Liked the location and also I liked that the room was spacious and very comfortable.

Cons: Our room was next to a "sleep clinic" and also someone at 1:30 am knocked on our door if the music bothered us.. No the music did nto bother us becasue we were sleeping but the knocking on the door at 1:30 did bother us.

Pros: The staff was very helpful when I was locked out of my room. The room was clean and spacious.

Cons: There was no "do not disturb" sign to hang on door.

Pros: Very spacious for the cost of the stay

Cons: No

Pros: Nothing

Cons: Not clean no help with staff I travel all the time never seen such disgusting place

Pros: Room Size

Cons: The internet is the worst internet service you would get at any hotel due to lack of IT support.

Pros: Only that it was 2 bedrooms.

Cons: There was an unknown $500 deposit when we got there, which we weren't budgeted for. They refused to let us use 2 different cards to cover the deposit, resulting in calling home for money. Manager & staff rude. Smoke alarm went off at 4am. No breakfast.

Pros: Clean

Cons: free breakfast far below expectations 1/10 stars

Pros: Nothing

Cons: I did not feel safe. No breakfast grab and go. No carafe for the coffee maker. No bedding for the fold out.

Pros: The hotel suite was perfect for our family getaway. The front desk staff and Maintenance person were excellent. Breakfast was sufficient and we were close to the pool so everyone was happy.

Cons: The trash had not been emptied prior to my arrival and was running over under the kitchen sink. After my second call I was asked to clean it up and sit it outside, which I did not do. Also the air condition was broken.

Pros: Location.

Cons: Dirty. Multiple issues with the booking. I have pictures of the room when we arrived. We had to buy own sheets because no one from the office would pick up.

Pros: Rooms are great

Cons: No

Pros: Courteous helpful staff

Cons: Day 1 there was a strong smoke blazing in the whole hallway & entrance. Day 2 someone placed their trash bags in entrance area probably because they don¿t do housekeeping for under 1 week stays. I had to walk past stinky trash everyday. I have pictures

Pros: Very Spacious. Rooms were clean and the location was perfect.

Cons: The room did not come with blankets for the pull out sofa. I called front desk and they said i would have to drive back around to the front to get it. It was no way i was packing my kids back up in the car.

Pros: The room was fine nothing to write home about, but clean

Cons: Dirty hallways same in office area, parking lot rough and dirty. Outside of buildings in poor condition.

Pros: The room was spacious bed was comfortable

Cons: Staff at desk acted like we interrupted her night by checking in¿¿. The bathroom was no better than cheap motel.

Pros: The loft Suite was very spacious.

Cons: Our toilet stopped working 4 times. Each time the plumber came he dragged in dirt from outside. The room was not very clean when we came in. There was trash on the carpet. It was also an inconvenience not having a small trash can upstairs.

The hotel was nice and roomy. I loved the fact that it had a kitchenette in the suite. The only complaint i have is that the bathroom sink was stopped up. The staff was friendly and the room was clean.

Pros: Location is good, proximate to freeways, turnpike.

Cons: Don't stay here for an extended business trip. WIFI High speed internet was less than one megabit upload, download was 100mb+/-. Advertised at 10mb minimum. Discussed with manager(s) twice during the 3 business days of the stay. No resolution.

Pros: The staff was very polite.

Cons: No clean linen in 9 days, frying pan was put away dirty (grease and food particles). Children playing in the hallways until 4 a.m., had to take towels etc. to the desk for exchange. I will not stay at this hotel again.

Pros: The kitchen made it feel like home

Pros: The room was larger than I expected and extremely clean.

Pros: Nice quiet area, the air conditioner was not working in our room and they moved us right away.

Cons: The tiny balcony was odor ty and in desperate need of paint job Also very hard to watch tv from bed with location in living space.

Pros: Nothing

Cons: The room was not clean,sticky floor,crumbs and bits of food left,bathroom was dirty,left garbage outside the room for14 hours as well as over flowing garbage around the complex, empty bottles and broken glass outside the room. Party is the surround rooms

Pros: Speed at handling issues

Pros: This particular room was sorely lacking. Pillows were missing off couch, carpet was noticeably dirty with 3 spilt spots, broken hook on BA door; seam of lamp peeled up, no fireplace & missing typical articles in kitchen. Tub needs splash guards.

Cons: Please see above. Sonesta is usually a wonderful place to stay. I'm not sure why this particular room was so under par. I hope this isn't the new trend for one of my fav places to stay.

Pros: Great location while we where in town!

Cons: Wish the bathroom was as nice as the room! Nice full kitchen, sitting room and bed room then you see the bathroom and it looks like motel 6 😕

Pros: Location is great to have restaurants close by, highway, and to the airport. We stayed here in the past due to being close to our relatives.

Cons: No one ever came to tidy up our room over our 3 day stay. Unacceptable! We left the room each day between 10-11 am. We have not had this problem staying here in the past. Also, the advertised hot breakfast was not replenished and left few choices.

Pros: The room was spacious and comfortable. Breakfast was okay.

Cons: They never cleaned our room even though we called multiple times every day to have it cleaned. They didn’t even replace our toilet paper to take our trash. We had to call every single day for that and they took a long time to do it.

Pros: I liked the location with plenty of places to eat within walking distance. I also liked the sized of the room and the cleanliness.

Cons: Did not receive service one night.

Cons: Breakfast was very minimal for a suite hotel.

Pros: Nice pool. In a good neighborhood.

Cons: Lack of housekeeping and maintenance.

Pros: The hotel is convenient, to return a car at the airport.

Cons: Room air-conditioner was turned off, the room was 80° when I arrived,. The door to the closet was broken off and hanging sideways. There seem to be some kind of party happening outside of the building for several hours.

Pros: Room size was great.

Cons: Hair ball on bathroom floor, given bath mats instead of towels, no housekeeping service on our 2nd day.

Pros: Location and airport shuttles pickup

Cons: Not really, I stayed only one night

Pros: Location

Cons: I booked a room at sonesta and when I arrived the hotel clerk did not see my reservation but checked me in anyway. When I checked with my bank app following morning I saw charges for two rooms so I went to front desk who advised me it was my problem.

Pros: DISCLAIMER: I worked for a large upscale hotel brand at multiple locations for 7 years, and hold all hotels to high standards. The room was comfortably sized, although with the sofa bed out the room shrunk considerably. There were 2 of everything—plates, cups, forks, knives, spoons—but space for 3. We did use the oven to bake muffins, everything is in good working order, as was the fireplace. The breakfast was generous and edible, and the area was kept clean by a diligent employee. In fact, everyone we saw was cheerful and helpful.

Cons: The shower gel dispenser was out of body wash, and the curtain bar was loose, like someone had been playing on it, hmm... we did not bring this to the staff’s attention, though. The toilet and tub area of the bathroom is incredibly small, but the sink and countertop area is wide open. Space could be better utilized here, but nothing you can do about it now.

Pros: Everything went well until we were charged $150 a week later for our 15 pound service animal who did 0 damage.

Cons: They charged $150 for a service animal.

Pros: We absolutely enjoyed our long holiday weekend stay at Sonesta ES Suites Cleveland Airport! The apartment-style accommodations made it possible to lounge and get comfortable (and not feel the dreaded "cooped up feeling" of being in a hotel room! We were able to cook several meals in the well-equipped kitchen, relax on the sofa, and stream our Netflix on the TV. The staff was exceedingly friendly and went above and beyond to make the most out of our stay. The hotel was in great proximity to wonderful restaurants and it was a quick drive from the airport, downtown Cleveland, and the mall. And the price! WOW! It was by far the most affordable of all the hotels we looked into - by at least $50-100 a night. We enjoyed our stay so much that we plan to seek out Sonesta hotels in all cities we travel to!!

Cons: We stayed in the "West Wing," which was lovely; however, it did not have an ice machine. The rooms have freezers, but you must make your own ice. Fortunately, guest services gave us plenty of ice to last us the long holiday weekend!

Pros: Nice bed

Cons: They charged more then advertised

Pros: Location,room features, clean,staff, fridge

Cons: There were ants in my room, at first just a few, but as the weekend went on, more and more ants, drove me nuts. Had to keep my things away from ant areas, luckily there were some places where they did not go. Staff did not react very much when I told them

Pros: staff was helpful and friendly. they did their very best to correct the issue.

Cons: the room wasnt cleaned after the previous person stayed there. the sheets weren't changed, there was a bag of garbage, and a mountain of used towels. i informed the front desk person and since they hotel was completely booked, he offered to comp

Pros: Location

Cons: The tub leaked all over the place when my daughter took a bath

Pros: It was a clean, comfortable room.

Cons: I called ahead to confirm that I needed a fully accessible handicapped equipped room and was assured that would be no problem. It was a problem as the doorway into the lobby is not wheelchair accessible. I also had a difficult time finding my room.

Pros: Location

Cons: Fire alarm going off at 1 o'clock in the morning, rude employees,a customer had been at the hotel for 4 years according to employees. He can into the breakfast room cursing and threatening employees.... basically running the facility. Bad bed,worn

Cons: Hotel Assistant Manager did not do her job.Gave me the wrong room.Handicap room with no standard shower. Had additional rooms 2nd day did not offer. No customer service

Pros: clean, warm, friendly staff, inviting

Pros: Me and my husband are a young married couple and we spent our 4th anniversary in Ohio at this hotel. Our stay was a great experience it was like a nice studio apartment with a fireplace and private entrance. Variety of free breakfast food was also included. Staff was also very nice. This will be our first choice of hotel stay when we visit again!!!

Cons: Customer service very rude to everyone !! If I wasn’t so tired I would have literally left because of how he was talking to me !! Didn’t know exactly what he was doing and he charged my card twice for my 100 deposit for damages I was not an happy camper .. hopefully this will help for other customers

Pros: Breakfast was good. Housekeepers were nice. Good location. Clean.

Cons: Pool was freezing. Had to call back to the front desk person every time we went to the desk.

Pros: The digital key. My flight was late I got in at 1am. Using my phone to in so late was so easy.

Cons: My refrigerator didn’t work. I really need the refrigerator because I brought food.

Pros: Location was great. Beds comfy

Cons: The room was a bit dirty and very humid and moist. The sheets and room were so wet feeling it was disgusting.

Pros: The location. It was close to the highway and also close to nearby family.

Cons: No.

We did have some misgivings about our room and the most gracious and helpful person us. Her name was Marti and she was outstanding. She addressed everything with kindness and such warmth. She was the reason we loved our visit

Very clean , all essentials necessary at your disposal .

Pros: clean, location was great and the staff were very friendly

Cons: I was told that they would provide decaf coffee and they did not.

Pros: friendly staff

Cons: he beds were terrible. hard as a rock.

Pros: The room was very nice

Cons: Breakfast could have been better, and was told they were about out of servings.

Pros: HBO

Cons: Front desk clerk was ride at check inThe ceiling tile was soaking and leaking. The floor was wet and slippery in the bathroom. They asked us to move after we were settled at 930pm. But we needed to get up at 4am. No refund or anything. Pretty disappointin

Pros: Didn’t eat.

Cons: Room over booked. We got an upgrade but didn’t have the amenities we requested

Cons: Our tv in the bedroom did not work.

Pros: Room was nice, clean and comfortable

Cons: Was hard to hang clothes with a hangar in closet because the bar is mounted too close to shelf above

Pros: Hotel was in a good location. The breakfast bar was excellent (good food selection and easy to navigate). I had some trouble connecting to WiFi so I called the desk and they quickly fixed the problem. The workout room was very clean.

Cons: The one item that concerned me was the a door from the lobby to the outside was open 24 hours a day. I thought this could pose a potential security problem.

Pros: It was a delight.

Pros: Staff at front office. Plus cleaning ladies did a bang up job

Cons: No...all was good

Pros: The breakfast was awesome

Pros: The helpful staff; Hotel employee was helpful and kind on Thanksgiving Day!

Cons: The shower/tub caulk had moldy gunk spots. We moved the bedroom trash can into the bath shower/toilet area since there was not one there. Women can use a trash can both by the bathroom sink /makeup area AND in the shower/toilet separate room!!!

Pros: Quietness of rooms and good breakfasts.

Cons: Mattress was a bit too firm and bed was quite high to get into for a short person.

Pros: Clean Comfortable Great location Free breakfast Hot coffee always available with lots of flavored creamers

Cons: "Do Not Disturb" signs are not obeyed. Staff came in my room 2 days in a row with the sign clearly on the door. I put the desk chair in front of the door when I was in the room because I felt weird even with the safety latch.

Pros: great breakfast!! the location was great for me while my son visited BW. booked online and my reservation was ready, no problems. had a few cookies and was offered a bottle of water while checking in.

Pros: Great, friendly staff. Great breakfast options. Hot and cold items. Very clean facilities with plenty of space. Large rooms.

Pros: Booked online and received a booking confirmation, upon arrival was informed by the manager of a glitch. He did a very good job of helping get us to an alternate property.

Cons: What happened between booking, confirmation and arrival? This was very frustrating as we were coming for out of town.

Pros: This was one of the friendliest places we've stayed. Everyone, from the front desk to the service staff, was welcoming and cared about our stay. Within minutes of checking into our room, the front desk called to ascertain if all was well with our room. The room was excellent and the bed was very comfortable. The next morning, as we were headed to breakfast, the service staff asked about our room and if it met our expectations. The breakfast area had plenty of seating and a separate space for the food. It was easy to navigate around, although there were a fairly large number of people in attendance, and it didn't make you feel like the area was an afterthought that was just stuck on with a couple of boxes of cereal and lukewarm coffee. Breakfast included fresh, hot eggs, choice of meat, fresh fruit, bread choices, and wonderful coffee. We usually stay at the Express place, but my experience here may definitely change our preference. This is a great place to stay and I highly recommend it!

Pros: Helpful front desk folks and we enjoyed the enclosed outside area in the evening.

Cons: Noise from surrounding rooms Carpet needing repair Bathroom not that clean Not enough coffee or towels

Pros: Cleanliness and location

Pros: Very clean. Staff were very nice. We had a light bulb go out in the evening and the manager was here within 5 minutes to fix it.

Pros: Didn’t get breakfast was done before we got up after traveling 14 hrs thru snow storm should serv it a little longer

Cons: The check in front desk person was very invasive for it being 3 am also doors were locked and I had to aske her several times to let my family in after being ignored twice

Cons: They advertised a pool and hot tub, but when we got there they said it was closed. We only chose that hotel because they said they had a hot tub. There’s no ice bucket in the room and they only had paper cups

Cons: False ADVERTISING!!! HORRIBLE A RUDE STAFF! THE MANAGER WAS NICE! BUT OVERALL HORRIBLE EXPERIENCE AND ME AND MY FAMILY WOULD NEVER EVER ATTEND THERE AGAIN

Cons: fire alarm failure at about 3am not responsive by phone for van pickup

Pros: Expectations met, easy on and off location, standards met.

Pros: The Hotel rooms were decent and had the normal amenities. The location was excellent as it was mins away from most things around. The staff was polite and courteous even to us out of state fans.

Cons: Only thing was the pool area could use a slight make over. There was chipping paint and water marks around. Other than that, nothing really else.

Cons: There was some work done and i was surprise to hear construction noise at 9 am

Pros: Proximity to airport

Cons: The room had no soap. Some of the sheets were wet. There were no cups or glasses in the room

Pros: Location, walked to airport.

Cons: Needs updating. Stains on carpets. Room had an unpleasant odor.

Pros: Clean room, good service, good price.

Cons: Nothing

Pros: Beautiful old building restored.

Cons: Took 3 keys to open door with front desk help.

Pros: how close it is to the airport

Cons: yes it was ok

Cons: Old room. Bathroom tiles look moldy. No mini fridge. Expensive for what you get. Very nice staff though

Pros: Close to airport and restaurant downstairs.

Cons: The sheets were horrible. No fitted sheets! Everytime you moved the sheets moved exposing a bare mattress which was disgusting! And we had to get ice from the front desk. We were on the 8th floor and had to wait in line for ice! Would not stay again.

Pros: The rooms are not clean I have to change my room three times to find clean room

Cons: Not clean at all

Pros: Staff was very friendly and answered all our questions. The restaurant was excellent.

Cons: TV remote control did not work, one of the lamps by the bed didn't work. These should have been checked and fixed before we checked in.

Pros: Clean, friendly, efficient, location excellent for travel.

Pros: Good Burger

Cons: Pool Was closed.

Pros: This hotel needs some updates. Rooms are small

Cons: They holding money on my credit card more then the cost of my hotel stay

Pros: terrible

Cons: Over priced but i stayed there to be next to the airport then they charged me an extra $6 for being close to the airport. this hotel is dirty and old and i will never stay there again. the price was outrageous for how old and dirty it was.

Pros: location location location

Cons: Charging for parking.

Pros: Hotel employee at check in is an amazing asset to the company!

Cons: Wish the pool was open. But understood why not

Pros: The location was great for what we were looking for. A two minute walk to rta train station at airport to get us downtown. Very convenient...

Cons: The description says rooms have refrigerators in them. Not true. I was disappointed with that but got over it. Also one of staff members was not very friendly or helpful... but the others made up for that and were very helpful.

Pros: Location to airport

Cons: $14 glass of wine....I get up selling but not thievery...

Pros: The location to the airport.

Cons: The hot water did not work. Also the cable was out.

Pros: Location on the terminal site.

Cons: Tub/Shower water pressure too high; needs a volume control or the valve repaired.

Pros: Location

Cons: Small room

Pros: Location - closest to airport; pool and hot tub were amazing

Cons: NYE and the restaurant would not let us order room service at 930 - they were supposed to be open til 10 that night. Snacks in little store were ridiculously expensive - $4 a piece for small pack of donuts and apple juices

Pros: location

My wife and I chose this hotel initially because it had great ratings, a pool, hot tub, gym and complimentary breakfast. Which was tough to find all of those features at a decent price. I was originally looking for 4 star hotel, this was 3 1/2 so I figured close enough. I was a little concerned about it being right next to the Airport too, but we never heard a single plane! The breakfast was awesome, the room was comfy, the pool and hot tub were smaller, but actually very perfect. My only gripes where that we able to hear people briefly outside our door, and there was a funky speaker making weird noises in the ceiling, but I always pack earplugs when I'm going to a hotel, because that stuff bugs me everywhere I go. Honestly this hotel is like a hidden gem, from the outside it almost looks like a part of the airport, but its great inside! If they updated the exterior with some new landscaping, fixed up the parking lot and refaced the building, this hotel would be top of the line.

Pros: Location -

Cons: Dirty Hotel- Will not return -

Pros: We especially liked the food at the restaurant And the fervor all around.

Cons: We didn't like that there was a white film of some sort on the walls in the bathroom. Also our room was not clean when we're came back to it in the afternoon on Valentine's Day. The service in the restaurant leaves alot to be desired. It was very slow. We decided to eat at the bar for the duration of our stay. Additionally we did not have access to HBO... and the channel guide did not match the channels. This hotel needs cleaning and better service. Very disappointing!!!

Pros: Location was close to everything. Liked the proximity to airport.

Cons: Weird smell in the room, not extremely clean.

Pros: Breakfast had a great selection of hot and cold items. Hotel location is conveniently located near airport and major highway. Also close to many attractions in Cleveland.

Cons: Shower drain was slow.

Pros: Beds sheets TV and bathroom were all ok and good for a short stay

Cons: During the middle of the night, someone kept on trying to call our room phone and every time we’d pick up, they would hang up. Front desk did not care at all and just told us to wait and see if it happens again. Either way, good area for just a short stay near the airport and all.

Pros: The lady that checked me in was very friendly and accommodating. I wish I would have got her name because I think she deserves special recognition for her high level of customer service.

Cons: I had no issues.

Pros: Location to airport was ezcellent

Pros: It was easy to get to the freeway.

Cons: The room smelled of cigarettes, there was a burn make in the bathtub, there was a ring of dirt under the rim of the counter at the sink, paint on bathroom door was worn thin

Pros: I have stayed at this hotel over 25 times so I am very happy with the location and friendly staff.

Cons: Sometimes price ellivates to high.

Pros: Location and cleanliness. Price could be a little lower.

Pros: The staff was very friendly and helpful. My room was exceptionally clean. The location is fantastic. I had a wonderful stay!!

Cons: Nothing.

Pros: Pool and laundry room,

Cons: It¿s ridiculous that even if your extending your stay they will take a 200) $ hold on your money , so for example I booked two rooms then added one more before i even arrived at hotel and they still have 400$ of mine that I haven¿t got back yet. Su

Pros: Clean, safe, location. Covid precautions adhered to.

Pros: Close to food locations and stores

Pros: location, food wasn't bad for a grab and go

Cons: having to specifically ask for housekeeping I emptied my own wastbaskets

Pros: The staff, bed, shower and breakfast

Cons: Nope

Pros: Clean, right off freeway, near stores, really good place to stay. Never had an issue

Cons: water pressure was low this time but had never had issue in the past. Main not be hotel, could be construction.

Pros: Cleanliness, Location, Pool, room and breakfast.

Pros: Staff were nice and breakfast

Cons: Yea I haven't received my deposit back yet don't like how long it takes to get your money back

Pros: Appreciated the really nice grab and go lunch. Room was clean and comfy.

Cons: Shuttle not running as listed on web page. Had to take a taxi.

Pros: The decor and atmosphere

Cons: The fact they began construction before checkout..woke us up earlier than would like to be..

Was just in town for my parents

Pros: The location near the airport is very convenient, and the staff was great. They were very pleasant and helpful.

Cons: The rooms are old and dark.

Pros: Clean

Cons: Would let me credit my husband's reward card

Cons: We were told not to book a king room in the future and i have no idea why

Cons: Parking is not included, the staff was not helpful and when I asked to speak with the manager a call was set up for the morning and he did not call. Then I was told he would speak with me at breakfast and he did not. Very disappointed in the staff.

Pros: the breakfast

Cons: not much to like, old and run down, smelled like smoke

Pros: Accessibility, safety, staff was friendly, personable, and helpful

Cons: Parking lot was somewhat difficult to maneuver in the snow

Pros: The complimentary breakfast.

Cons: The blue paint color in the room and the cool light bulbs had a very sterile and uncomfortable feel.

Pros: We arrived close to midnight and the airport shuttle was there waiting for us and then checked us in right away. In the morning, Phyllis was keeping the breakfast area stocked and then drove me to the car rental facility, gave me such great directions back to the hotel that I didn't even need GPS, and was just so friendly and helpful. Room, etc. were pretty standard and comfortable and clean.

Pros: Overall, this was the best choice for the price. Very clean, great location, and the staff was very helpful too. The free continental breakfast in the morning was excellent and had a wide range of healthy options. The room and bathroom were both good size, and we were thankful for the USB outlets on the bedside table and desk. They also had the option to go "green" and reuse your towels or put off washing the bedding so it wasn't done every night, which we thought was a great option. We'll definitely be staying again during our visit next year :)

Cons: Bed was a little more firm than we hoped for but that's just our preference. it was perfectly comfortable for a good nights rest.

Pros: Nice size accommodations for traveling family- big living space, full kitchen with loaner cookware available, and staff was helpful.

Cons: The price was a bit expensive for one night. The advertisement also stated complementary breakfast but it was not serving it during our time at hotel.

Pros: Booking.com over booker this hotel they made sure I still had a room

Pros: The front desk staff was very nice and sympathetic to the issue. I received a partial refund. The room itself was great and in a great location, but not worth bringing a roach problem home. So gross!

Cons: There were roaches in our room. I feel there is zero percent chance the housekeeping and management staff is not aware of this problem and the room should never have been rented to us. Now I have had to go home and put all my belongings in plastic bags in the garage for a week and I needed some of these items. Disgusting and inconvenient! If I need an exterminator because of this, is Extended Stays America going to pay for it? It's a nightmare! Tried calling, got disconnected, tried to Facebook message with no response, tried to put a message in on the site and got an error response. They don't want to know and clearly don't care! So gross, I'm so mad. And no I'm not a "Karen", roaches are not a problem I wish to have. Disgusting!

Pros: The rooms were clean very nice loved the kitchen

Cons: Only thing honestly is the door that lead into where we was staying wouldn’t work half the time

Pros: Great location. Great price. Friendly staff.

Pros: The location. It was located near the highway, which made it nice in the morning when it was time to continue my drive to Michigan.

Cons: No.

Pros: The first room was dirty. The second room was clean but had roaches. And the third room was super small and claustrophobic.

Cons: Everything was terrible. Dirty rooms, roaches and bedbugs and terrible customer service and then on top of that the friggin power was out for most of the last night there.

Pros: The location

Cons: N/A

Pros: the kitchen

Cons: no

Pros: Everything from the staff, cleanliness, location was amazing. I definitely will go back

Cons: Nothing. They were spot on!

Pros: Friendly staff and great location.

Cons: The interior was very outdated and so was their television set. The walls were thin and the hallway smelled like smoke even though it was supposedly a smoke free environment.

Pros: Location near restaurants and easy highway access

Cons: Television did not work and cleanliness was an issue

Pros: Very quite. Bed extremely comfortable!! I slept through my alarm. Friendly and attentive staff. Great location.

Pros: Quiet

Cons: Double charging

Pros: 3rd shift staff. She is amazing & very helpful

Cons: They say FREE INTERNET LOMAO!!! You can NOT get ANY internet service at ALL!!!Even when we paid for the extra 2.5 speed faster.It was a joke to.Spent 2 hours on the phone with the technician & still no out come no refund neither.

Pros: I liked that there was plenty of space in the room and the staff were all so nice.

Cons: I didn't like the smell of the hallways- they smelled like smoke and it was a smoke free building.

Pros: I like that it has a whole kitchen that we can use.

Cons: The halls smelled like smoke. Our tv remote didn't work at all.

Pros: Was clean this time

Cons: the wifi didn't work and the lobby desk persons couldn't help.

Pros: We were able to check in early

Cons: quality but you get what you pay for

Pros: Pricing is great for having a kitchen and size.

Cons: They ran out of toilet paper for three days when staff notified me me she didn’t even apologize or try to figure something out at all.

Pros: the hotel staff was attentive

Cons: I booked a single bed non smoking, but when I entered the room it smells like smoke though I booked a non smoking. It smells like full of smoke and when I turned on the air conditioner it was much worst. I felt like as if I was in a non smoking room.

Pros: Location is good, nice to have the kitchen.

Cons: carpet needed some intense cleaning, one burner on the stove didn't work. Overall, fine for the cost.

Pros: Room and customer service

Cons: No

Pros: Nothing

Cons: Everything

Pros: The location is the best part. It's clean and the beds are comfy. This is my second stay and it's very good.

Cons: No breakfast because of Covid. Not the hotel's fault.

Pros: Location

Cons: The smell of marijuana through out the floor I was on

Pros: The staff was very friendly and the room was so clean.

Cons: The nightly party outside my room. I'm not sure who the people were but the truck filled with beer cans was there all three days and so was the party. Not the hotel's fault.

Need better weekly or monthly deals.

Looking for better weekly and monthly rates.

I want better days to encourage weekly or monthly stays.

Pros: The staff was very friendly.

Cons: Hallways were filthy! Rm temp too cold. Tried to turn on the heat, produced a strong odor. Had to ask for towels, none were in the bathroom. There wasn't a fitted sheet on the bed, comforter was filthy! No blankets. Side door left open, poor security!

Pros: The staff was great!

Cons: n/a

Cons: There is a MAJOR opportunity as far as cleaning, across the entire property. I will probably not be staying there again.

Cons: The bolt on the door was missing I complained and nothing was done. I felt very very unsafe and barely slept The elevator was gross with spilled food covering the floor 4 pieces of gym equipment the 2 that I would have used did not work The tv was dark

Pros: Location was good. Front desk person was nice.

Cons: Very dirty, hallways and room smelled horrible. Pillowcases were filthy. Someone banged repeatedly on our door at 2:30 am.

Pros: Because we stayed at this establishment we were entitled to 10 percent of our bill at a local restaurant called Max and Erma's. It was located across the street. The food was inexpensive and of good quality. It was close enough you could walk to it.

Cons: Dated.Stained carpet.Dirty toilet lid/flusher.Floor plan switched around from site.Narrow paths around bed caused.Wonder if this was to hide something. Was given plunger to unclog toilet myself instead of staff handling it.Too many issue to list all.

Pros: The location

Cons: The 1st room was terrible. The bed sheets were stained with some kind of bleach or worn badly. Coffee stains on carpet and on the bathroom door. The 2nd room was not better. Hallway was dirty and littered with personal items. By 9:30 breakfast was gone.

Pros: Location

Cons: Price

Pros: Size of room

Cons: Cabinets needed updated, slow bathtub drain

Pros: Location

Cons: Both rooms they offered were full of cigarette smell and butts. Manager was polite to give another room but after second room being same , we checked out, let money go and found another hotel for next 2 days of stay as smells were unbearable.

Pros: Location & full size fridge in kitchen

Cons: Did not like how dirty the whole place is. My bed had holes & stains, dog poop in lobby when I went to get coffee.

Cons: Two different stays at this location now in past month. TV was HORRIBLE in both rooms, channels were snow and unwatchable, if even there. I will never stay here again.

Cons: The TV was UNWATCHABLE!!!!!!!!!!! Some of the channels, the ones I wanted, were all snow! They were horrible. VERY disappointing!!

Pros: Very spacious room. 8 stayed in the Deluxe Studio Suite.

Cons: Out-dated appliances. Hotel needs updated badly.

Cons: Everything was suicide brown. The carpets, floors and walls. The place smelled like cigarettes although it was a non smoking building.

Pros: Location from airport

Cons: Saggy mattress; not a good 1st impression. There were people in the parking lot hanging out late-not sure if they were guests. Didn't feel safe. My car mirrors were messed with during the night. Breakfast was bad; not a lot of food to choose from.

Pros: Location was perfect, but the bedding was filthy. I photographed the bedding stains and will be contracting the property owner. This is not acceptable.

Cons: Bedding was stained - upon check in!! No coffee maker in the room, no ice maker at the property ( none what-so-ever ) and no coffee downstairs for guests in the morning of check-out. Very nice looking room, but awful customer service and blanket stains.

Pros: Room

Cons: Breakfast

Pros: Nice big room

Cons: Sheets were stained up.

Pros: Price

Cons: It felt like a location for drug users

Pros: Unfortunately just the staff, they were great!

Cons: The room was very dirty.

Pros: Room cleanliness, no smell

Cons: The Ad said there is free breakfast supplied in the morning time, but only coffee and instant oats can be found. The staff's response is "waiting for the order'. Just suggest that don't put free breakfast in your Ad.

Pros: Clean, comfortable, and convenient.

Cons: No

Pros: Proximity to the airport. Nice and quiet.

Cons: Rooms are in need of repair.

Pros: good staff

Cons: The 1st room my daughter and I were assigned to was FILTHY(the chairs at the bar were covered in something, and the desk chair was also covered in filth. the walls had not been wiped down.The second the heating unit didnt blow warm/hot air, just cold.

Pros: Staff

Cons: No maid service. Room and corridors smelled. No drinking water in vending machine. Advertised as 2 1/2 stars. Not even close

Pros: Friendly staff

Cons: As an extended stay, the whole place smelled like food... All different kinds of food. It was very strong. Dark and dingy halls. And the hotel doesn't offer the same amenities that a non-extended stay offers. Did not match with star level.

Pros: i had a place to sleep SHEET WERE CLEAN

Cons: Toilet seat had cig/ burns in seat, Counter dirty not clean end table food stuck on it not clean, Non smoking room smelled like smoke! bathroom counter looked like it was cleaned with dirty rag bed smelled DIRTY wall paper falling off wall in bathroom carpet stained and dirty this place needs an over haul security you can walk right in the front door and and have assess whole place no one at front counter

Pros: location is ok

Cons: rooms are dated and room wasn’t clean. Floors were not vacuumed. bathrooms were very dated and not cleaned well at all. Toilet barely flushed. Faucets leaked in shower and pressure was not good. Luckily only had to stay one night.

Pros: A reasonably priced male that is clean that's all I need.

Cons: There are definitely maintenance issues like recaulking tub, screws that need Titan closet door, minor issues for the price

Cons: It was dirty and poorly maintained. We had to request a clean comforter it was so dirty. The carpets did not look vacuumed and the tub was dirty. I don¿t think the bathroom had been cleaned. Light bulbs were burnt out or missing. Very dissatisfied.

Pros: Leaving

Cons: Tub had soap scum. Tub had mold. Mirror had toothbrush spray and faucet had spit from toothbrushes. Floor had white papers from a spiral notebook. Bed was stripped but not made. Curtains had hangers holding them closed and other curtains looked like someone started to pull them from the rod but didn't finish. TV wouldn't come on one day and next day wouldn't go off. Could not change channel off golf. Got in late and had reservations. Showed pics to front desk. Breakfast was gross! Spit out the sausage. Eggs were setting in water. Cereal but no milk. They offered $15 off the bill smh

Pros: Clean

Pros: Fitness room locked, breakfast offering mediocre

Cons: Cost, location, cleanliness

Pros: Located right by I-71!! Front desk staff were very polite and helpful.

Cons: The curtains don’t close. My electronic keys had to be redone twice. They would not work.

Pros: Room was nice and clean! Self Adjusted heat & cool.

Cons: Nope

Pros: stff friendly and room clean

Cons: breakfast was a let-down

Pros: Lady at the front desk was very friendly.

Cons: Elevator was out of order. Ice machines were out of order. Filthy globs on the padded sheets, obviously not washed. The room/carpets were dirty.

Pros: Close to Airport

Cons: TV did not work. No water in Room. Security chain on door was broken. Pillows had stains on them. Misc. "goo" on floors. Bathtub and fixtures very old and used.

Pros: The breakfast and the staff serving it. They offered free parking, internet and parking. The staff at checkout were friendly and helpful on directing us to places to eat.

Cons: It was about what I expected since I didn't plan on spending much time in it.

Pros: the staff was very friendly.

Cons: the location is kinda back i9n the cut.

Pros: Quiet

Cons: Pool was closed,all ice machines broken,lied about breakfast, room was dirty particles all over the floor,front desk took 30 mins checking me in.....Should I go on

Pros: My stay was better this time. Though the hand towel had make on it but it was not until I was ready to use the towel I noticed the dirty towel. There was tobacco left on the Telephone table. Much better then the first time.

Pros: Desk Clerks were friendly and professional Great room

Cons: No

Cons: The air conditioner was not working, the rooms were dusty, the ice machines were not working, I have stayed in other comfort inns and this one was terrible. The staff was average in friendliness. I will not stay there again. It made our trip miserable.

Pros: The staff member when I checked out was friendly

Cons: staff member at the check-in desk did not know the answer to any of my questions. My room had ants and the sink in the bathroom was leaking which caused all of the towels to get wet. Horrible experience

Pros: the price

Cons: the room had a bad odor

Pros: No internet, no a/c in lobby and run was dirty. Would not stay again.

Cons: Poor choice

Pros: The location. It was pretty close to the airport and a few good restaurants.

Cons: Whoever manages or owns this hotel should be ashamed of themselves. The landscape was hideous and atrocious. The grass and weeds that surrounded the hotel looked as if at hadn’t been maintained in months. I actually thought the place was closed. Ju

Pros: Nothing

Pros: Quiet,free breakfast,beds comfy

Cons: The staff and the room was a little dirty

Pros: Excellent service

Cons: New years eve, party right below our room.

Pros: The staff are always friendly and helpful. The rooms are clean and have microwave and refrigerator which is great for more than 1 night stays.

Cons: Some of the breakfast choices. I would like some turkey sausage instead of pork. I think some of the brand of foods that they purchase taste weird like the yogurt.

Finding the hotel was challenging, but that was because the Garmin I rented along with my rental car hadn't been updated. The hotel staff was really helpful and nice, they assured me that my room would be available no matter what time I arrived and since I didn't arrive until almost midnight I was very grateful to hear that. After I checked in I got a call from the front desk telling me that I'd forgotten one of my bags downstairs. I hadn't even noticed that since I was so tired. My room was comfortable with a selection of pillows to choose from based on firmness, the bed was comfortable, room clean except for what appeared to be black mold seeping from under the shower liner. I alerted the front desk to that and hopefully it's been addressed by now. The ice machine leaks water on the floor. Breakfast was good and food was plentiful.

Pros: Plenty of breakfast options!

Cons: The bathroom was dirty. Long black hair in the shower.

Pros: cheap price thank goodness

Cons: Needs lots of attention shows all the signs of a company going broke. Travel a great deal and not at all what I expected of a Comfort Inn.

Pros: The cost of the room.

Cons: The room had been remodeled but the wood from the door was peeling (about1 foot from the bottom), the lobby, hallway and stairs were very dirty!

Pros: gave us a place to sleep for a few hours not far from where we were at

Cons: the rooms smelled like disinfectant, a lot of wear marks on the walls, bathroom had damage, full size beds - had to sleep one per bed, generally an old property that has not been updated. No AC in the lobby, pool has the winter cover - not opened,

Pros: This was an absolute dump

Cons: It was very run down, didn't smell Good, pool has been closed for over 2 years according to staff horrible

Pros: Leaving

Cons: Got ready for bed about 1 am to find stains on sheets of one bed Looked like urine. Complained and was told that we should Have moved rms at 1:30 am. Went to manager in the morning only To have him slam door in my face. Entire stay was terrible

Pros: price and location

Cons: No pool inside or out.

Pros: Comfortable beds & pillows. Easy parking.

Cons: Air conditioner smelled musty when it was running. Breakfast area closed earlier than I expected on weekdays.

Pros: They let me in early. I was very tired & was able to sleep a lot. Very kind & considerate.

Cons: I waited in the wrong place for hotel shuttle to come. So 1 hour to pick up. At airport.

Pros: Location and price.

Cons: The cleaning staff did a horrible job.I had a seven day stay at this hotel and the staff did not clean the room everyday.The bathroom is in poor repair.Ceiling is damaged from flood damage.Bath stand to lean on is not secure and falls off.Unsatisfied .

Pros: The gentleman in the breakfast area was extremely nice and very friendly with the customers

Cons: The manager had an altercation with a man who was an instructor about his attendees coming into the hotel for their meeting and eating his breakfast without staying there. The manager kept belittling the instructor about his attendees. it was not handled

Pros: Prompt shuttle service 8/10 free breakfastTu.

Cons: Tub needed to be replaced.

Pros: It was updated!!!

Cons: It listed it has a pool... one reason why we booked it. When we got there is was covered and closed and they said it has been closed for along time.!!!!

Pros: Restaurants near

Cons: Yes pool was not working and it's July

Pros: The location was quite convenient for access to the Cleveland area. The breakfasts were quite good.

Cons: The rooms had a very musty smell. They could have used another chair in there. The beds were worn out.

Pros: It was a average hotel, you get what you pay for.

Cons: Ditto

Cons: Non functional lock. Maid walked into my room half hour after check in. Parking pass for parking lot.

Pros: The staff wss really nice

Cons: At night when i fell asleep i woke to having to scratch my leg badly well i scrath it and i feel bumps and i look at them there bed bug bites (ive had them before and no i didnt bring them) its discusting and now im afraid im gonna bring them home.

Pros: The staff was very helpful.

Cons: Ongoing construction was a little inconvenient. Also, I specifically picked a hotel with breakfast included but it wasn't served until 7 am and I had to be at the airport before that time.

Pros: The breakfast staff was pleasant and efficient

Cons: I called to inform hotel my sister and her Sd would be staying with me I asked that it be noted on our reservation also that I have difficulties waking after knee replacement I asked for 1st floor room upon check in I found nothing was notated

Pros: Location

Cons: The staff and the fact that they sold me a dirty room

Pros: Utilitarian. Just needed a place to crash when i was stranded in Cleveland overnight. This place fit the bill.

Cons: Wasn't QUITE as close to the airport as I thought. Said 5 minutes but felt more like 10-15. Also, while the airport pickup was prompt, the shuttle TO the airport ran only every 30 mins.

Cons: The website states that breakfast is served. When you get to the hotel you discover there is no breakfast. This is very misleading. The room is tiny, not enough pillows or garbage cans!

Pros: The staff was friendly

Cons: My first stay I was bitten by bedbugs

Pros: Nothing

Cons: Lots: bathroom was left dirty(curly black hair on sink and Counter), noisy, unsavory characters at the entrance (hanging out), drain in tub was clogged, room was small, no coffee or breakfast items. NOT a 2.5 star hotel, definitely not worth staying here

Pros: The staff

Cons: Dirty bathroom

Pros: The location of our room had a big impact on our stay.

Cons: There were crumbs in our beds when we got in and stuff in the corners of the bathroom - including a Bobbi pin. It was just not clean.

Pros: Microwave. Been having a hard time finding a hotel with a microwave

Cons: No coffee maker

Pros: Pet friendly

Cons: No Continual Breakfast! Blamed It On Covin? Just Away To Save Money

Pros: nothing. First of all, when we went to check in, the receptionist told us we were at the wrong hotel. She told us that our reservations were at the Extended stay down the road. I took her word for it instead of checking my reservation.

Cons: I did not like this motel because they sent us elsewhere See above statement. That one was terrible. No free breakfast, no captioning on TV for the first 3 nights. My husband is very hard of hearing so that is important. The assistant manager lied.

Pros: Location

Cons: 1. Card key did not work in back of building. People put a stick in the door to keep it open 2. No coffee 3. Phone in room did not work to contact the front desk 4. Although pleasant the front desk was often vacant. 5. Only one garbage bag in trashca

Pros: Location Limpieza Comodidad

Cons: Nothing

Pros: the room was pretty big

Cons: no dishes, as advertised, the room also had leftover trash where housekeeping did not thoroughly go thru and clean room properly.

Pros: Hotel employee at the front desk was very friendly and accommodating.

Cons: No

Pros: Location and staff only

Cons: Didn't like the fact that the comforter had dried up blood on it and looked like semen on it and dried up beef jerky underneath of it with candy wrappers all up underneath of it and even smelt horrendous. Everyone smoking marijuana but tobacco's not allow

Pros: The staff they are wonderful and very nice with a smile

Pros: Close to walmart

Cons: Took too long for checking in Sheets didn¿t look cleaned

Pros: What I like best about the hotel is the cleanliness of the hotel they go above and beyond to make sure every little nook and cranny is clean. They are very courteous thoughtful and they believe in going to get extra mile to make sure you enjoy stay

Cons: There was not anything I can think of that I did not like about the hotel

Pros: Size of room

Cons: A lot Of dog poop on the grounds

Pros: You can cook your own food.

Cons: I was very disturbed by young adults fighting and pulling alarm in hotel. I was awaken up at 2:35am.

Pros: Staff is friendly and outgoing, it's very clean and comfortable.

Pros: Very fren friendly, coutious, clean. Got much more than expected

Cons: No

Pros: I had a poor experience

Cons: Yes the water was not hot. At 130 am there was someone pounding on my door. Felt unsafe

Pros: It was clean quiet spacious and a great price. Staff was outstanding truly exceptional!!!

Cons: The beds were horrible not comfortable AT ALL HAD TO GO PURCHASE A PILLOWTOP PAD. IF THE BEDS WERE SOFTER I WOULD RATE THEM PERFECT SHAME.

Pros: Spacious rooms with kitchenette.

Cons: "Extended stay hotel" actually means apartments. We were expecting a hotel, not apartments. Most of our floor was "long term" guests, meaning locals living here. For the most part it was quiet, people courteous, and staff great!!

Pros: The front desk attendant was kind and helpful. I also loved the location, so close to Walmart and a lot of food options.

Cons: The bed was uncomfortable and there minor dirty areas.

Pros: It was in a great location

Cons: The night maid was extremely rude when asked to clean the blood in the elevator, there was a bug in my bed (not a bed bug specifically)

Pros: The staff nice but the room didn’t have heat ask get another room and that room didn’t have heat probably want stay here again or referring any of friends or family to this hotel me my family slept in a cold room

Cons: Yes that the two rooms I had heat didn’t work me my family slept in cold room freezing only reason stayed cause no ride and live to far but hotel with no heat is ridiculous

Very clean friendly staff

No cons. I loved the layout of room and furnishing looked nice. Very pleased with my stay.

Pros: There staff made it an enjoyable stay and the coffee was always hot .

Cons: Breakfast could be better .

Pros: Nothing really

Cons: Its did not feel safe

Pros: The refrigerator was dirty and the air conditioning unit did not work

Cons: I like the fact that they let us check out at 12 PM

Pros: The Staff was amazing. Overworked, but patient and helpful.

Cons: noise, either from the freeway or the doors on the surrounding rooms (they are very loud when they close). Breakfast is only muffins,oatmeal and granola bars. No Pool

Pros: Very nice location. Great price.

Cons: No ice machine. Lack luster breakfast options.

Pros: Paid $-- including tax. Easy to get to from 1-90.

Cons: The stench of fried food was so overwhelming that our skin smelled like it the next day. Dog hair on bed, eyelashes and human hair. Our feet turned black from the floor.

Pros: Nothing at all.

Cons: Everything.

Pros: its a quiet location

Cons: as a late check in guest (after midnight) there is not much around this location for food options and the staff is at best not rude, not polite, but not rude. There is another location of the same chain/brand just down the street less than a mile,careful

Cons: Smelled very strongly of marijuana.

Pros: Nothing

Cons: Bed was very bad, slow internt.

Pros: The coffee

Cons: The beds had hair in them, the kitchen had animal hair on the stove, there were ants in the room. This place was disgusting. The sad part is, I changed rooms several times and the lady at the front desk said it was NORMAL for hair to be on the sheets.

Cons: Room smelled horrible!! Not much of a breakfast basically some granola bars, instant oatmea, and snack muffins. Was very concerned about safety and possible theft. Very rough people staying there. Will never stay at any of there hotels again!!

Pros: bed sheet was torn, blood stain on pillow case. Standard room items were missing and needed to be requested. Night staff, when we checked in, was nice but clearly overwhelmed.

Cons: bed cleanliness

Pros: The staff was wonderful and even though I really do not like to complain she was more than accommodating. Guess I should have let Them know that we were not happy with the room but it was so late, we were just too tired to bother.

Cons: The hotel was supposed to be non smoking but as soon as we open the door, the smoke smell was overpowering. AC Was set at 60 degrees so When the heat was turned on it smelled worse. We had to sleep with the window open to try and get rid of the smell.

Pros: Hotel was stated to have afreeb breakfast, and the hotel did not have this. Just coffee, which should come with every room. I will be initiating a charge back.

Cons: You lied to me.

Pros: It was located close to our convention.

Cons: They oversold rooms with 2 beds. There were 2 of us so we needed 2 beds which they could not accommodate. They could not even get us a room with 2 beds after a couple days even though that is how we booked the room. Had to buy a blow up mattress.Terrible!

Cons: people fighting in the halls at night not bring able to get any sleep

Pros: Its directly across the street from a Walmart, which makes it easy to replace items you may have forgotten when you left home. It was quiet and clean, the staff were friendly.

Cons: Absolutely bring your own toilet paper. The stuff they provide could sand paint off a battleship. That is the only complaint I have.

Cons: Dirty, understaffed hotel. When I arrived find a note on the front desk saying I'll be right back. After 10 min. I called the customer service and they called the hotel. Another few minutes and the last finally came up. She was receptionist and laundry...

Pros: The person at the front desk was the best. She did everything she could to help us out.

Cons: Yes our non smoking room smelled like a smoke filled bar

Pros: great location

Cons: no

Pros: Location

Cons: No room service during my multi-day stay.

Pros: It was roomy. Had a fridge. Somewhat quiet.

Cons: After paying in advance. My credit card was still charged for the room. When asked to reverse it took 4,days to get my money back.

Pros: Convenient

Cons: We have stayed at this hotel location multiple times in the recent. This room was less clean than our other experiences at this location. This was disappointing

Pros: Cheap price

Cons: Breakfast

Pros: The room was big...comfy beds.

Cons: Black hairs in made bed & tub!!! Requested to have bed remade with clean sheets while I watched. No Ice machine..no clock in room. Free Wifi was out half of our stay.

Pros: Was not happy at all room was not clean the microwave head stuck old food on it they did not clean the rum at all during the three days that I was there overall experience very poor

Cons: Was not happy at all room was not clean the microwave head stuck old food on it they did not clean the rum at all during the three days that I was there overall experience very poor

Pros: Room was clean.

Cons: TV in my room wasn't working.

Pros: Everything else.

Cons: Slow drain in bathtub.

Pros: Everything!!! I'm not sure where the bad reviews come from. The hotel was great and all of the staff, way to go Geno 👏 and the lady who changed my room because I didn't want to be by the elevator, and Ebony at night!!! Clean safe and QUIET!

Cons: we had to pay for a cab from airport back to hotel which was to be included in park & fly

Pros: Location was good

Cons: Tv wasn’t working well, pillows and bed not comfortable. No heavy blanket on bed

Pros: Location

Cons: Live cockroaches, room door stuck, bathroom light burned out and wouldn¿t turn on, bathroom sink had slow drain, toilet leaked,food poor quality

Pros: This hotel is very well situated if you need to spend a night close to the airport. It's ~5 minutes drive from the terminal; the drive cost me $15. It's also relatively close to the car renting center - I walked the distance in ~35 minutes. Breakfast in the hotel is pretty good (for US standards), with scrambled eggs and sausages. Also available was hot chocolate (a rare thing in hotels), which kids loved. These small things do brighten your day so much.

Cons: One of my rooms was not super clean - there was split ground coffee behind the coffee machine. I get that it could be hard to notice, but even so... There was only one vending machine in the hotel, and it was out of water (any water). I guess the hotel is understaffed.

Cons: No toilet paper in the room. TV didn't work.

Cons: The bed was comfortable enough, but the half size pillows aren't great. The shower was lacking in water and pressure.

Pros: The staff was friendly and helpful and the location very convenient.

Cons: The hotel lobby and elevator were dirty and gave a poor first impression, but the room was pretty clean. The complimentary breakfast was not very fresh and the breakfast room was left messy and not wiped up. I guess I got what I paid for.

Pros: Most of the staff were very nice. The woman that served breakfast was great. But the nighttime desk clerk was not so nice. She argued with me and trim made me feel like I had stolen some thing. I was very disappointed in that

Cons: Only complaint is that the pool wasn¿t open !! It would¿ve been nice to know at time of booking!!

Pros: The desk clerk was very friendly and tried his best to fix a less-than smooth three-night stay.

Cons: It took unloading all our belongings (much of it vital medical supplies) into the first room, and then loading and unloading it all in two more room changes before we found a room with a working TV...This was not our usual, or expected, stay at BW.

Pros: Convenience of location, comfortable bed and pillows. We arrived on a hot day and the room was nice and cool when we arrived as the A/C had been turned on for our arrival.

Cons: The bathroom was not thoroughly cleaned. The bed was made with tags at the head of the bed. I specifically searched for hotels with an indoor pool and free continental breakfast, but upon arrival the pool was closed and the breakfast was pitiful.

Pros: Basic hotel. Parking was easy and not over crowded. The room was ¿clean¿ to the eye. Nothing above or beyond! We extended our stay and the staff allowed us to stay in our our original room. The staff was nice when corresponding.

Cons: The grounds & stairwells not maintained. Puke in the parking lot & bits of trash/food/clothing were near the entrance. One morning the front desk person did not show to work & was unmanned. Seems to be poorly managed. The mattress covers were stained.

Pros: Have stayed there in the past, great and helpful staff. Thanks Gerry!

Pros: Proximity to airport.

Cons: Airport shuttle not available for late night need, though I can understand the economics of that limitation.

Pros: Close to airport.

Cons: Airport shuttle still suspended. Rooms a bit dated, second visit that we had issues with TV working.

Pros: The room was clean enough and the location was great. Close to airport

Cons: When we arrived around 8:30 pm the lobby smelled VERY strongly of marijuana. There was no denying the smell. I was extremely worried bc I was traveling with children. I thought it was a smoke free hotel.

Pros: Decent location

Cons: So filthy/unsafe/we left! Saw diarrhea splatters on toilet seat-long black algae growing inside the toilet.When I walked by the bed a protruding metal rod jabbed/bruised my calf.Food on comforters/chair,dirty carpet,smudges on headboards,dresser,fridge..

Pros: The front desk staff was awesome both at check in and check out

Cons: No

Pros: Clean and quite. No one bothers you. The staff is very accommodating, yet not overwhelming and in your face.

Cons: My key card stoped working multiple times. Had to keep getting new key cards

Pros: The location

Cons: It was dirty. The pop machine and ice machine was on the second floor only. The pool was closed which I feel should be stated on the web site as I would have booked elsewhere. Just very disappointed. Not to mention a hold for $150 and your hotel is dirty

Pros: Nothing

Cons: False advertisement said the had continental breakfast and they didn't they had bottled water a mini muffin I could stay somewhere else for that price cheaper

Pros: Close to airport

Cons: Smelled a bit. Light outside of window couldn't be blocked by blinds making room bright all night.

Pros: Nice clean room with a nice kitchen area

Cons: Did not like the mattress my wife could not get comfortable and I step in the chair!

Pros: Large bathroom, good housekeeping, large room, great price

Cons: Breakfast was just ok. Eggs had no seasoning. No option to take stairs up to your room. One entrance was unusable (closest entrance to our room).

Pros: Location

Cons: Needs updated, had no water pressure,try to have something different for breakfast instead if the same things

Pros: clean nice big room friendly staff great room for price

Cons: nothing

Pros: Nice hotel, clean and remodeled.

Cons: When we got to the room we didn't have a remote for the TV. I went to the desk and they said they needed to know what type of TV i had. I had to go back and forth from my room to the desk. Worker gave me a remove from another room, didn't work either

Pros: The staff was friendly that's all I could say positive about this hotel

Cons: The door were always unlocked all around the hotel, breakfast ran out quickly, wasn't replenished as quick rooms weren't really cleaned, furniture was extremely outdated,parking spots were hard to get if you got back at night good luck trying to find

Pros: Side entrance to parking lot made it easy to get in and out of building. Allowed for early checkin at no cost.

Pros: Under hotel parking for handicap

Cons: No

Cons: Breakfast stops at 9 am, noise in the hallways all night long, charged my CC for incidentals as soon as we checked in, the bed was terrible.

Cons: Parking was NOT free ! The lady at the counter was not friendly whatsoever and after paying for everything with no refunds available, we found out the shuttle does not run on Sundays, so I ended up paying for an Uber to get back from the airport.

Pros: Close to Cleveland Hopkins Airport

Cons: Website stated free shuttle to airport. In reality the shuttle on ran Monday through Saturday. We were forced to pay for transportation to the airport on Sunday. Very bad advertising.

Pros: Location

Cons: Yes smelled very musty and like smoke rust like stains on bottom sheet

Pros: how well the housekeeper cleaner the room

Cons: the pool was gross the whole hotel smelled. the bed felt like sleeping on a board.

Pros: The close proximity to the IX center and breakfast was pretty good. Not enough room below. The kitchen light didn't work. Dust everywhere. Sharp part of bedframe cut my husband twice and when he told the front desk they just shrugged it off. Bad hotel

Cons: Number 1 complaint was the unfriendliness of the front desk both on the phone and in person. We upgraded to a suite and when we checked in she said we were wrong and there was not one available. Then we showed her the paperwork and a suite was found.

the hotel was nice and breakfast had a great selection. would absolutely stay again.

Pros: The location

Cons: The hotel was not clean. The staff seemed uninterested in the dirty lobby floor and dirty elevator floor. The shuttle van was parked directly in front of the entry door. All side entry doors were disabled so to enter or leave you walked around the van.

Pros: Breakfast was great!

Cons: Not having a hot tub!

Cons: The beds are not comfortable..

Pros: Cynthia was amazing!

Cons: Hard to enter property, better signage needed.

Pros: The room was okay.

Cons: The elevator was broken and we had to enter by an outside stairwell. It was dirty and very inconvenient. The hotel was a notch below what I would like, but the price was right.

Pros: Large suite, very clean, well laid out. Great desk service and airport shuttle, good location near airport and freeways. Good wifi. No noise problems for us.

Cons: They were in an extended period of renovating the elevator, so all entry and exit was through the stairways at the ends of the building. This was inconvenient and not very secure. I suspect that when the elevator is finished this issue will be resolved.

Pros: It was quiet and private.

Cons: My refrigerator froze all my food and they didn't do anything about it. I told them twice about it. There was an absorbent amount of water on the window sill.

Pros: The front desk at check in was very nice as well as check out! Comfortable stay, quiet, nice rooms!

Pros: The continental breakfast was good and was well stocked. We enjoyed the pool.

Pros: Parking, breakfast and excellent signal of wifi, all included. Accessibility and tranquility. Is a good hotel. At least, it reaches my expectatives.

Cons: In general, I liked it all.