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|"Great location and great staff."||(in 67 reviews)|
|"Clean room and clean bathroom!"||(in 63 reviews)|
|"Excellent location, very friendly staff."||(in 122 reviews)|
|"My room was very dirty!"||(in 59 reviews)|
|"The pool was terrible!"||(in 12 reviews)|
|"Paying for unsercued surface parking lot."||(in 52 reviews)|
Staff was friendly rooms were clean and comfortable
Wasnt aware I had to pay for parking... it should have been included with the cost of the hotel.
Within walking distance to Quicken Loans Arena. Which was one of the reasons we booked the hotel. Friendly staff, breeze to check in & out. Had a shuttle that would also drop you off & pick you up from the downtown area.
Beds were too soft & some of the furniture & fixtures were showing some wear.
Tribe fans it’s close to the field
Bed was uncomfortable
Waking up to blonde hair on my mouth an my hair is black !
Dont make ypur customers pay for parking on top of the overnight stay.
We booked a king sized room. We were given a queen sized room and told that the hotel was sold out.
Would stay elsewhere
Room booked via kayak was not room given upon checkin. Air conditioning did not work. Hotel charged my card $25 fee without authorization or advisement. When I called to inquire I was advised it was displayed at the counter. I told the woman that the man never said a word to me about it, regardless of whether it was displayed or not I should still be advised at the time he took my card. She refused to see it that way and transferred me to a voicemail where I left a message for a manager. It has been nearly a week and I have still not received a call back.
Ac didn't work. Poor customer service. Hotel was doing remodel so was dirty and run down.
Staff and facility was excellent
Location to Progressive Field and downtown area. Staff was very nice and helpful
Just what I needed
Location was perfect
Had no dislikes
Liked the location next to Progressive Field. Older Hotel, but was kept clean and easy to get to. Parking in the back.
Only 1 choice for breakfast, all you can eat for about $12. Tried to get a drink at the bar after an Indians gamed on a Sat. night, only 1 person working the bar and no waitresses. The bar was mostly full, but we sat at a table. Asked for a wine list at the bar after being ignored waiting to order a drink. " Didn't have one and the wines are right there", pointing to a shelf in the back. Of course we left. She wasn't getting our business there. Another couple left without getting a drink before us too. The bed was soft and lumpy and uncomfortable and the pillows were too soft. I'll stay somewhere else next time.
Clean and Friendly
The staff was very friendly and helpful. The room was a very nice size and had everything we needed. Parking fees were understandable considering the location. Beds were comfortable.
There was no fan in the bathroom. Not a huge deal but hard to get ready when everything is fogged up and you can't open the door cause the others in your room are sleeping! Could also hear the people in the next room coughing up a lung through the bathroom vent...not a pleasant sound first thing in the morning but obviously not the hotels fault!
Location to the ballpark was key for me.
Good price, nice TV in room, big clean rooms, not so far from center
Too much noise from the generator in the room where I slept. They did transfer me to another room, however. Also avoid the rooms by the elevators and the ice machines - noise is unbearable.
It was nice and clean and offered a downtown shuttle service, and the breakfast buffett was great
Hilton Garden Inn Cleveland Downtown is located a short distance from Progressive Field, and it is only about two blocks away from the Quicken Loans Arena and the CSU Wolstein Center. The convenient location of the hotel makes it possible to walk and drive to many of the most popular attractions in the Cleveland area.
The rooms and suites located at the property are spacious. With the standard rooms, guests can choose from a king bed or two queen beds. The hotel also has suites available, as well as accessible rooms. Some of the types of features and amenities found in the rooms at the hotel include large flat-screen televisions, cable, a microwave, and a refrigerator.
Hilton Garden Inn Cleveland Downtown also provides a range of amenities and services for the guests. Those who are traveling on business will find that the business center can be quite helpful. They have a complimentary printing service, express mail, fax, meeting rooms, printer, and audio/visual equipment rental. The hotel features an on-site market, ATM, bar area, coin laundry, elevators, a fitness room and pool, an on-site eatery, and more.
Guests who are staying at the hotel will be just a short distance from some of the most popular locations to visit in the Cleveland area. Some of the places that guests might want to visit when they are in the area include the Rock and Roll Hall of Fame, the Cleveland Museum of Natural History, the Great Lakes Science Center, and West Side Market.
based on 1,105 reviews
Policies vary by room type and provider.
All reservations at Hilton Garden Inn Cleveland Downtown – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Hilton Garden Inn Cleveland Downtown is located at 1100 Carnegie Avenue in Downtown, 1.1 km from the centre of Cleveland. Progressive Field is the closest landmark to Hilton Garden Inn Cleveland Downtown.
Check-in time is 3:00 PM and check-out time is 11:00 AM at Hilton Garden Inn Cleveland Downtown.
Yes, Hilton Garden Inn Cleveland Downtown offers free Wi-Fi.
No, Hilton Garden Inn Cleveland Downtown does not offer free parking.
No, Hilton Garden Inn Cleveland Downtown does not offer free airport shuttle service.
Hilton Garden Inn Cleveland Downtown is 16.9 km from Cleveland Hopkins Intl. Hilton Garden Inn Cleveland Downtown is 67.5 km from Akron/Canton.
No, pets are not allowed at Hilton Garden Inn Cleveland Downtown.
Yes, Hilton Garden Inn Cleveland Downtown has a pool on-site.
Hilton Garden Inn Cleveland Downtown has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.