Quality Inn Commerce

The room was clean and the bed was very comfortable and cold ac

I made reservations months in advance through booking.com and paid a an extensively high rate. Upon arrival friends of mine where able to book a room directly through props website and it was significantly cheaper but like half off what I paid. Asked front desk they said since I booked it through a 3 rd party people there was nothing I could do . Very dissatisfied with that.

Amanda the manager on duty and the only staff member on duty for the night. How is it that She as was the only one working that night for an entirely booked hotel?? Are the owners that cheap and greedy? Clearly they don’t value their employee, otherwise they wouldn’t put her through this stress. Amanda was very friendly and helpful as much as she could be, I felt bad for her I feel she deserves better. As I was at the Lobby explaining and showing examples of my grievances. Two other separate guest showed up with their own. Between this and checking in more guest she did her best but I could see she was in distress.

DISGUSTING!!! Do not stay at this place!! When we booked this place we were hesitant, but out of options. Apparently two major universities were having graduations and a track meet were all taking place at the same time. Availability was zero or the type of place we usually would stay at was extremely expensive. But even after reading other reviews we decided to not give them as much attention as we should have because the overall rating was an 8, can’t be that bad? Well it was. When we first walked up to the stairs and to our room there were a few foul mouthed people who decided to plant themselves between our door and the banister. They stayed there for hours drinking and smoking, they were not even staying in any of the adjacent rooms. So my husband and I enter the room and the first thing we always do in any room is pull the comforter down to expose the sheets we will by laying on. !!! We had Never actually seen anything on all our travels until that day that would ruin the night. Clearly and without a doubt these sheets had not been washed or changed otherwise this would not and could not happen. Hairs grouped In areas throughout the bed (guess which kind) and a brown stain right next to them. We called down stairs to complain and ask for another room but only the smoking one was left so we said no. We asked for new sheets instead. So the manager showed up about 30 minutes later with a child,... not hers but the owners ( like she doesn’t have enough to do) to give us new sheets, I invite her in so she could put them on because the last thing I want to do is to handle those sheets. But she then informed me that she was not allowed to come into my room and that housekeeping could only do the bed, she also told me she was the only one on duty, for a fully booked 60 room hotel. The Horror of changing your own sheets at a hotel and seeing what is under. No guest should ever have to do or see this! Let alone have to pay for this. No one cleans this place in general.