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Cozumel Palace
4 stars

Cozumel Palace

Avenida Rafael E Melgan Km 1-5, 77600 Cozumel, Quintana Roo, Mexico
Cozumel, Mexico
See location+52 987 872 9430
From
C$ 436
Cheapest

rate per night

8.9
Very good
based on 112 reviews
112 reviews
Room type
Provider
Nightly total
Superior Room
C$ 436
Standard Room
C$ 482
Deluxe room
C$ 625

Photos of Cozumel Palace

Overview

Rating

The Cozumel Palace is an all-inclusive resort that offers activities and exploration opportunities for couples, families, and those who enjoy spending time diving.

Each of the hotel’s 169 suites is luxuriously decorated, with spacious dining areas and desks for keeping up with business needs. Each guestroom offers private balconies with views of the sparkling Caribbean. The double whirlpool tubs in each suite offer a great way to unwind after a day spent exploring the resort. Free WiFi service allows guests to stay connected. The mini-bar and liquor cabinet are included for guests to enjoy. Satellite television offers entertainment, while the bathrobes and slippers offer comfort. The fitness center is available for guest use around the clock.

Guests can snorkel or head out for a scuba dive, right off of the hotel’s dock. Whether looking to spend time underwater or beside the water at the pool, there’s something for everyone to enjoy. Swim with dolphins, play volleyball, or simply go for a walk to appreciate the fresh Caribbean air.

Dining options abound, with four different restaurants offering Mexican, Italian, and Pan-Asian cuisine. Room service is offered around the clock for guests to enjoy. Cocktails are enjoyed poolside or at the bar. Sweet and savory treats are readily available during the day.

The spa offers a number of pampering treatments to ensure guests leave their session feeling indulged and spoiled.

The all-inclusive Cozumel Palace is a great choice in destination for honeymooners, or families looking for a resort that offers something for everyone.

Rating
8.9
Very good
Based on 112 verified guest reviews

Latest deals for Cozumel Palace

Mon 26/5
Tue 27/5
Standard Room
bed type unknown
bed type unknown
bed type unknown
Double room
1 king bed
Deluxe room
bed type unknown
bed type unknown
Superior Room
bed type unknown
bed type unknown
bed type unknown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.

Amenities at Cozumel Palace

  • Private beach
  • Snorkeling
  • Outdoor pool
  • Indoor pool
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Trash cans
  • Conditioner

Services and conveniences

  • ATM on-site
  • Business centre
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • 24hr front desk
  • Safety deposit box
  • Bottle of water

Bathroom

  • Hairdryer
  • Open-air bath
  • Public bath
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Bathtub
  • Toilet
  • Toilet paper
  • Toothbrush

Dining

  • Wine glasses
  • Fruits
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker
  • Coffee machine

Things to do

  • Gift shop
  • Eco tourism
  • Beach access
  • Bicycle rental
  • Game room
  • Scuba diving
  • Diving
  • Snorkeling
  • Beauty salon
  • Table tennis

Pool and spa

  • Infinity pool
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Pool towels
  • Spa and wellness centre
  • Massage
  • Pool bar

General

  • Family rooms
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Soundproofing
  • Telephone
  • Tile/marble floor

Outdoor

  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board
  • Drying rack for clothing

Family friendly

  • Babysitting or child care
  • Child pool
  • Kids' club
  • Complimentary breakfast
  • Playground

Accessibility and suitability

  • Designated smoking area
  • Non-smoking rooms available
  • Disabled Access
  • Elevator

Parking and transportation

  • Parking
  • Shuttle service (additional charge)
  • Airport shuttle

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Health and safety

  • Daily housekeeping
  • Safe

Bedroom

  • Alarm clock

Workspace

  • Desk

Fitness

  • Fitness centre

Reviews of Cozumel Palace

8.9
Very good
112 verified ratings
Wonderful
67
Very good
15
Good
17
Okay
6
Fair
1
Mediocre
2
Poor
4

Summary of reviews

Guests say
Guests appreciated the excellent service and cleanliness of the hotel, with many praising the friendly staff and beautiful location. The food was also highlighted positively, though some guests noted issues with noise levels and the absence of a beach. Overall, the amenities and comfort of the rooms contributed to a pleasant stay, despite some minor inconveniences.
AI-generated from customer reviews
Service10 out of 10
Cleanliness9 out of 10
Location8.5 out of 10
Amenities8 out of 10
Bed Comfort8 out of 10
Noise Level2.5 out of 10
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All reviews

6.8
Okay
Anonymous, Aug 2018
Pros (+) The wait staff and cleaners were all extremely friendly. The food was excellent
Cons (-) The vacation planners made every effort to nickel and dime you and to see time shares. The hotel was very noisy.
9.1
Wonderful
wtfsportsgirl, Aug 2015
Pros (+) Beautiful property with fantastic amenities. Staff is friendly. Food at the restaurants was pretty good. We used Resort Credits to have a romantic private dinner on the and the chef's dinner, both were excellent. The dive op located on site was pretty good as well.
Cons (-) Service in the rooms was inconsistent. We paid more for Concierge level. It was supposed to come with nightly petit fours, but we only received them on a few of the nights. The coffee maker in the room wasn't working the first morning. We managed to fix it, but then they didn't consistently restock the coffee everyday. So I ended up dressing and walking down to the lobby every morning to get coffe...
Read more

Location

Avenida Rafael E Melgan Km 1-5, 77600 Cozumel, Quintana Roo

What's nearby

  • Palacio Municipal168 m
  • Cinepolis233 m
  • Cozumel Equalizers Scuba Center345 m
  • Cathedral of Corpus Christi0.5 km
  • Aqua Safari Dive Shop0.8 km
  • Deep Exposure Dive Center1.1 km
  • Eco Divers1.3 km
  • Pax1.4 km
  • Studio Blue Dive Center1.6 km
  • Museo de la Isla de Cozumel1.6 km
  • El Caracol the Observatory2.2 km
  • San Juan Reef5.6 km

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Cozumel Palace

Low season

October

High season

March

Average price (weeknight)

C$ 728

Average price (weekend night)

C$ 1,025
Cheapest month to stay with an average 32% drop in price.
Most expensive month to stay with an average 57% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Cozumel Palace

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Cozumel Palace

  • If you’re after a cheap room at Cozumel Palace, then you should consider staying during the low season. The cheapest deals can generally be found in October and June.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Cozumel Palace, plan to stay on a Tuesday or Thursday. The most expensive day is usually Friday.
  • The cheapest price a room at Cozumel Palace was booked for on KAYAK in the last 2 weeks was C$ 628, while the most expensive was C$ 636.
  • How long should you stay at Cozumel Palace? KAYAK users usually book their rooms here for 5 days.
See more tips

FAQs when booking at Cozumel Palace

  • What’s the best way to get to Cozumel Palace from the airport?

    Cozumel International Airport (CZM), located on the island of Cozumel itself, is the most convenient for travelers arriving by air. For a stress-free experience when transferring to the hotel upon arrival, make early arrangements with the hotel for an airport shuttle. This option is surcharged.  Also, taxis are readily available at Cozumel International Airport, and it's one of the most convenient and straightforward options. Simply exit the airport terminal and find a taxi stand for agencies like Hertz, MEXRENTACAR, Avis, and Thrifty. If traveling on a budget, consider public transportation. Cozumel has buses and shared vans, ideal if you want to save money but may involve transfers and longer travel times.

  • Why should I stay at the Cozumel Palace instead of other hotels nearby?

    Cozumel Palace is an all-inclusive resort, meaning that most of your meals, beverages, and many activities are included in the room rate. This can provide excellent value and convenience for guests who prefer not to worry about individual expenses. To this end, the establishment offers a variety of dining options, including specialty restaurants, a buffet, and bars. You can savor a range of cuisines and culinary experiences without leaving the property. Furthermore, it often provides entertainment options, such as live music, themed nights, and shows, to keep guests entertained in the evenings.

  • Can I expect some help with my luggage at the Cozumel Palace?

    Like many resorts and hotels, Cozumel Palace often provides luggage assistance to ensure a smooth and comfortable check-in and check-out experience for guests. For example, upon your arrival at Cozumel Palace, staff is usually available to help you with your luggage as you exit your transportation, whether a taxi or airport shuttle. They will assist you in transporting your bags to the check-in area before a staff member delivers your luggage to your room. They will ensure your bags are safely and promptly delivered to your accommodation. Similarly, as you check out, hotel staff will help you transport your bags to the lobby or departure area, making your departure as convenient as possible.

  • Does the hotel offer any amenities for business travelers?

    Yes. The resort provides some services and amenities that can be useful for guests who need to attend to business matters while on their trip. For instance, complimentary Wi-Fi throughout the resort can be convenient for guests who need to stay connected for work or communication purposes. Moreover, the front office staff and concierge can help you with fax or photocopying services for your business documents. The rooms feature desks where you can continue working when you return to the hotel and a laptop safe to keep your computer.

  • Does the hotel offer any special excursions or activities?

    Staying at Cozumel Palace puts you close to numerous outdoor adventures and explorations. The island is famous for its exceptional snorkeling and diving opportunities. Guided snorkeling tours and scuba diving excursions are popular choices, allowing you to explore the coral reefs and underwater life. Besides, a night on this property lets you explore the natural beauty of Cozumel by visiting eco-parks like Chankanaab Park, which offers opportunities for swimming, wildlife encounters, and cultural experiences.

  • Where is Cozumel Palace located?

    Cozumel Palace is located at Avenida Rafael E Melgan Km 1-5, 1.1 km from the centre of Cozumel. Palacio Municipal is the closest landmark to Cozumel Palace.

  • When is check-in time and check-out time at Cozumel Palace?

    Check-in time is 3:00 PM and check-out time is 12:00 PM at Cozumel Palace.

  • Does Cozumel Palace offer free Wi-Fi?

    Yes, Cozumel Palace offers free Wi-Fi.

  • How far is Cozumel Palace from the airport?

    Cozumel Palace is 3.3 km from Cozumel. Cozumel Palace is 60.2 km from Cancun.

  • Does Cozumel Palace have a pool?

    Yes, Cozumel Palace has a pool on-site.

  • How does KAYAK find such great Cozumel Palace hotel deals?

    KAYAK scours the web for all room deals available at Cozumel Palace in Cozumel and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Cozumel Palace and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Cozumel Palace.

See more FAQs

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3-star hotel
80% cheaper
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4-star hotel
77% cheaperCasa Mexicana Cozumel8.8 Excellent (1,366 reviews)0.81 kmSnorkeling, Outdoor pool, RestaurantC$ 145+
3-star hotel
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4-star hotel
77% cheaperCasa Mexicana Cozumel8.8 Excellent (1,366 reviews)0.81 kmSnorkeling, Outdoor pool, RestaurantC$ 145+
3-star hotel
75% cheaperCozumel Hotel & Resort, Trademark Collection by Wyndham7.5 Good (1,140 reviews)0.5 kmPrivate beach, snorkelling, Outdoor poolC$ 155+
3-star hotel
85% cheaperHotel Barracuda6.4 Good (574 reviews)0.38 kmPrivate beach, snorkelling, Outdoor poolC$ 91+
3-star hotel
80% cheaper
Villas Deja Blue
0.37 kmWi-FiC$ 125+

Good to know

Value for money

8.7

Distance to downtown

1.1 km

Nearest Airport

Cozumel

Distance to airport

3.2 km