8.0
Front counter staff was rude, unfriendly and unprofessional.Reviewed 4 Aug 2026
review from![kayak]()
2.0
The pickup at LAX was appalling. We waited 2.5 hours to get our car. The worst rental car experience in my life.Reviewed 3 Aug 2026
review from![kayak]()
2.0
Very sad and dissatisfied never again they gave me a car with 4 holes in tire towed it at 12 am n got me a Lyft to pick up other car they replace n drop me off in Ontario at 2am in the morning no car no help n left me to walk back to West Covina n never returned my money very rude no help and ruined a trip to Arizona for me n my familyReviewed 3 Aug 2026
review from![kayak]()
8.0
It is okayReviewed 2 Aug 2026
review from![kayak]()
6.0
The pick up took forever, the lady said she did not have our reservation, she initially tried to charge us more money then said she would give us a discount - it was all very confusing and I did not understand. She told us we would be charged a large security deposit that would be refunded a couple of weeks after we returned the car - which seemed really really odd to me that they would hold that much of my money for so long. I checked my credit card and they did not do it that way but at the time, her explanation was troublesome and I didn’t have the ability to check my credit card and see what they were charging me. It made me feel uncomfortable that I was being taken advantage of. The return was a better experience- pretty quick and easy.Reviewed 2 Aug 2026
review from![kayak]()
2.0
I reserved a cat and when I got there they didn’t have it. I had to pay 250 dollars more for a luxury car. Worse experience I ever had with a rental carReviewed 1 Aug 2026
review from![kayak]()
4.0
Insurance Price not well explain went I reserve on line. The price on line was 234 cnd $ and after negociation at Cancún office I pay 1 100 us $. If I want to use thé Insurance with my credit card Dollar want a deposit of 25 000 US $ on my card.Reviewed 1 Aug 2026
review from![kayak]()
2.0
When I got to the counter I was told I had no rental l showed my confirmation but they would not give me the rental l asked if they could give me another but the price increased by 1,500.00. Very upsetting since I was going to a funeral. Very disappointed at the service I received Would not hesitate to pass along what happened to me Extremely disappointed (ex) customerReviewed 31 Jul 2026
review from![kayak]()
2.0
I wasn’t allowed to rent the car due to not having an incoming flight at the startdatum of the rental. I was allready 3 weeks in the US.Reviewed 31 Jul 2026
review from![kayak]()
10.0
Friendliness and efficiency at checkout and return. Maybe have someone readily available to explain infotainment settings.Reviewed 30 Jul 2026
review from![kayak]()
2.0
The location was permanently closed and I was not able to pick up the rental. Please remove this listing immediately!Reviewed 30 Jul 2026
review from![kayak]()
2.0
Pretty crappy. Website is TERRIBLE. Paid for skip-the-line; arrived at airport and via the app was told to skip the line. I skipped the line, went downstairs to get the car; next instructions on app were to "go see an agent." Now we go back up and the line (that I was supposed to skip) is now much longer than if I hadn't skipped it to begin with. Thanks for nothing, Dollar. Next I finally get to agent and I'm told there are no cars, I need to wait. Okay, I say, just make sure I don't get charged for skip-the-line. "Oh, that's not us," says the agent, who is wearing a Dollar-branded shirt at the Dollar rental counter. "You need to bring that up with Dollar." Whatever. Eventually I got my car and, in case you were wondering, yes I was charged for "skip the line" ! Woohoo!Reviewed 29 Jul 2026
review from![kayak]()
