2.0
$350 deposit?!Pros:NothingCons:Rude counter customer service, $350 deposit that wasnt stated online, my rental wasnt ready at the time I reserved.Reviewed 23 Oct. 2018
review from![kayak]()
10.0
I found the service to be excellent.Pros:I enjoyed the reasonable cost and quality of the car.Cons:I enjoyed everything.Reviewed 14 Aug. 2018
review from![kayak]()
8.4
Possible Third Party ScamPros:Everything with Dollar was fine. Be warned that when you book a car through a third party like Kayak, there are extra "fine print" details that you need to know. See what i "didn't like" for details.Cons:Beware, when you set the return time for your car (mine was 10:00AM) and if you exceed it or bring the car back late, it resets you back the original daily vehicle price. My agreed to price for a mid-size was ~$18 a day and the final cost was ~$72 a day due to a late return. The Dollar staff insisted this was because I booked through a third party (Kayak) and shouldn't do this. She fixed the problem and got me the correct final rate but was not happy about it. Again, only taking her word that Kayak was the problem and not them (Dollar).Reviewed 17 Apr. 2018
review from![kayak]()
8.0
Pros:The price was great the car was wonderful the only thing that wasn't that great was a person's attitude behind the counter and the fact that it took over 20 minutes for her to come back to the desReviewed 31 Jan. 2018
review from![kayak]()
2.0
Counter was closedPros:Nothing. The Dollar/Thrifty and Hertz counters were all closed when my delayed flight arrived.Cons:Everything. The Dollar/Thrifty and Hertz counters were all closed when my delayed flight arrived.Reviewed 16 Oct. 2017
review from![kayak]()
10.0
Pros:Service was direct and qu9ck.Reviewed 6 Oct. 2017
review from![kayak]()
10.0
Quick pick up and easy returnPros:The rental agent at MLI waited for my delayed flight.Cons:I would rent from Dollar again.Reviewed 22 Aug. 2017
review from![kayak]()
10.0
Good servicePros:The agent checked us in quickly.Reviewed 22 Jun. 2017
review from![kayak]()
10.0
Pros:Staff were nice and friendly. The car was in great condition and handled very well with lots of space.Reviewed 24 May 2017
review from![kayak]()