Book Enterprise car rentals in Abilene

Pros: We booked a oneway rental but when we tried to collect car they said they don't do one-ways. We had to have friends drive us to our destination.

Cons: Everything

Pros: I booked a rental car on Kayak with Enterprise but there were no cars available upon my arrival. When I asked to make sure that i was not charged, the Enterprise representative was unable to confirm one way or the other as whether i was charged. I tried calling Kayak but they were closed.

Cons: Don't accept a booking if there are not rental cars available. 24 hour customer service should be available with Kayak.

Pros: The office is disgusting. Very dirty. The cove base is ripped up along the walls. There were dead insects all over the waiting room and bathroom.

Cons: When I went to get in the car it was on empty. I had to wait for them to go fill it up before I could leave. As I made this reservation several MONTHS in advance. It would be nice if the car was ready to be picked up at the time I reserved.

Pros: Pick-up & Drop-off were easy. While dropping off, the agent was only apologetic for my inconvenience for the vehicle I was given and for the customer service when picking up. Apologizing didn’t make my experience any better nor did it satisfy me.

Cons: Aside from apologizing and feeling bad for the inconvenience I faced, Agent should have done more and satisfy me so that I would come again to rente with Enterprise.

Pros: I have been to the abilene airport twice now. Both times I was Disappointed at the rudeness of the same enterprise representative. He needs some customer care training.