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2.0
Didn't like anything since after I made my reservation and was just outside of Abilene to pick up my reserved vehicle, I received a phone call saying even though they had vehicles they wouldn't let me do a one way trip. So I was never able to rent a car from them because they are too lazy to have people pick up cars from different locations and take them to their facility or promote for one ways to their location. Lastly, if they don't allow one way rentals from their location, I shouldn't have been able to reserve a vehicle online for the one way and wasted time, gas money, and inconvenience driving to the rental location. I will never be using this rental car co.pany again.Reviewed 4 Sep. 2022
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2.0
Pros:We booked a oneway rental but when we tried to collect car they said they don't do one-ways. We had to have friends drive us to our destination.Cons:EverythingReviewed 6 Apr. 2021
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10.0
Pros:Wait time and time spend doing paperwork was fast and painless.Cons:Only draw back is that they should give you time to inspect the vehicle yourself before noting that it has no damage.Reviewed 26 Sep. 2020
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10.0
Pros:The customer service was absolutely fantastic!Cons:NAReviewed 4 Jul. 2020
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7.6
Pros:I liked the unlimited miles makes a difference and will definitely get me to rent again if it stays around.Cons:The overall extension process and maybe price should be considered to be locked in at whatever rate you booked it at to begin with if extended. Just an idea.Reviewed 23 Jun. 2020
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8.8
Pros:Pickup was great. Drop off was backed up and looked really understaffed for the volume of cars being returned.Cons:Drop off area better managed. We had to walk a long way to the shuttle bus terminal with all our suitcases in tow. Usually the drop is much closer to the building.Reviewed 31 Dec. 2019
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2.0
Pros:I booked a rental car on Kayak with Enterprise but there were no cars available upon my arrival. When I asked to make sure that i was not charged, the Enterprise representative was unable to confirm one way or the other as whether i was charged. I tried calling Kayak but they were closed.Cons:Don't accept a booking if there are not rental cars available. 24 hour customer service should be available with Kayak.Reviewed 29 Oct. 2019
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3.6
Pros:The office is disgusting. Very dirty. The cove base is ripped up along the walls. There were dead insects all over the waiting room and bathroom.Cons:When I went to get in the car it was on empty. I had to wait for them to go fill it up before I could leave. As I made this reservation several MONTHS in advance. It would be nice if the car was ready to be picked up at the time I reserved.Reviewed 3 Oct. 2019
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3.2
Pros:Pick-up & Drop-off were easy. While dropping off, the agent was only apologetic for my inconvenience for the vehicle I was given and for the customer service when picking up. Apologizing didn’t make my experience any better nor did it satisfy me.Cons:Aside from apologizing and feeling bad for the inconvenience I faced, Agent should have done more and satisfy me so that I would come again to rente with Enterprise.Reviewed 22 Mar. 2019
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10.0
Pros:Clean vehicle and friendly people. Contract fulfilled A rarity nowadays!Cons:NothingReviewed 1 Aug. 2018
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9.6
Nice experiencePros:The car was really clean and easy to adjust to driving. The service was quick and somewhat friendly.Cons:They didn't explain about everything like other places I've rented from. As I was driving away in the vehicle, I noticed that it was not completely full as I later noticed on the paperwork once I looked at it. I did take a picture of it showing a bar missing. I assume the gas policy works like other rentals and if I returned it like I received it, then I would be good.Reviewed 30 May 2017
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10.0
Good and easy rental.Pros:Customer service rep was friendly. Car was clean and ready to go.Reviewed 17 May 2017
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