Guest Reviews
Overall Rating
8.5
Excellent
Based on 12,822 reviews
Cleanliness
7.5
Comfort
7.7
Pick-up/Drop-off
7.7
Value for money
7.9
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent Reviews
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customer service
car was clean
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great customer
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car available
car was great
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3.6
Pros: The office is disgusting. Very dirty. The cove base is ripped up along the walls. There were dead insects all over the waiting room and bathroom.
Cons: When I went to get in the car it was on empty. I had to wait for them to go fill it up before I could leave. As I made this reservation several MONTHS in advance. It would be nice if the car was ready to be picked up at the time I reserved.
review from
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3.2
Pros: Pick-up & Drop-off were easy. While dropping off, the agent was only apologetic for my inconvenience for the vehicle I was given and for the customer service when picking up. Apologizing didn’t make my experience any better nor did it satisfy me.
Cons: Aside from apologizing and feeling bad for the inconvenience I faced, Agent should have done more and satisfy me so that I would come again to rente with Enterprise.
review from
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10.0
Pros: Clean vehicle and friendly people. Contract fulfilled A rarity nowadays!
Cons: Nothing
review from
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9.6
Nice experience
Pros: The car was really clean and easy to adjust to driving. The service was quick and somewhat friendly.
Cons: They didn't explain about everything like other places I've rented from. As I was driving away in the vehicle, I noticed that it was not completely full as I later noticed on the paperwork once I looked at it. I did take a picture of it showing a bar missing. I assume the gas policy works like other rentals and if I returned it like I received it, then I would be good.
review from
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10.0
Good and easy rental.
Pros: Customer service rep was friendly. Car was clean and ready to go.
review from
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2.0
Pros: I have been to the abilene airport twice now. Both times I was Disappointed at the rudeness of the same enterprise representative. He needs some customer care training.
review from
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2.0
Cockroaches in the car
Cons: There were roaches crawling everywhere. Extremely uncomfortable to drive with those thing crawling around.
review from
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8.8
Pros: See above
Cons: See above
review from
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8.0
Pros: They did get me a car.
Cons: Car wasn't available at scheduled pickup time. Second time this has happened through kayak. Putting car in shop. Took an extra day to get fixed due to delay.
review from
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10.0
Pros: Did not get full size car, Enterprise offered a Jeep SUV, had plenty of cargo space. Very good gas mileage was a good rental for the price.
Cons: Jeep had a four cylinder, needed a little bit more engine.
review from
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4.0
Poor service
Pros: The service in DFW was fine.
Cons: The Abilene service was terrible. The service rep had a poor attitude. The car smelled like smoke and wasn't clean.
review from
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5.6
Cons: I never received a receipt. Upon returning the car, I was told I would get an receipt emailed to me, but one day later nothing has come to my inbox. Also, they provided me with an incompletely filled gas tank, meaning that I needed to bring it at approximately the same level which is difficult to do when compared to a baseline full tank.
review from
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10.0
Pros: Clean vehicle and friendly people. Contract fulfilled A rarity nowadays!
Cons: Nothing
review from
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9.6
Nice experience
Pros: The car was really clean and easy to adjust to driving. The service was quick and somewhat friendly.
Cons: They didn't explain about everything like other places I've rented from. As I was driving away in the vehicle, I noticed that it was not completely full as I later noticed on the paperwork once I looked at it. I did take a picture of it showing a bar missing. I assume the gas policy works like other rentals and if I returned it like I received it, then I would be good.
review from
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10.0
Good and easy rental.
Pros: Customer service rep was friendly. Car was clean and ready to go.
review from
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8.8
Pros: See above
Cons: See above
review from
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10.0
Pros: Did not get full size car, Enterprise offered a Jeep SUV, had plenty of cargo space. Very good gas mileage was a good rental for the price.
Cons: Jeep had a four cylinder, needed a little bit more engine.
review from
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3.6
Pros: The office is disgusting. Very dirty. The cove base is ripped up along the walls. There were dead insects all over the waiting room and bathroom.
Cons: When I went to get in the car it was on empty. I had to wait for them to go fill it up before I could leave. As I made this reservation several MONTHS in advance. It would be nice if the car was ready to be picked up at the time I reserved.
review from
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3.2
Pros: Pick-up & Drop-off were easy. While dropping off, the agent was only apologetic for my inconvenience for the vehicle I was given and for the customer service when picking up. Apologizing didn’t make my experience any better nor did it satisfy me.
Cons: Aside from apologizing and feeling bad for the inconvenience I faced, Agent should have done more and satisfy me so that I would come again to rente with Enterprise.
review from
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2.0
Pros: I have been to the abilene airport twice now. Both times I was Disappointed at the rudeness of the same enterprise representative. He needs some customer care training.
review from
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2.0
Cockroaches in the car
Cons: There were roaches crawling everywhere. Extremely uncomfortable to drive with those thing crawling around.
review from
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4.0
Poor service
Pros: The service in DFW was fine.
Cons: The Abilene service was terrible. The service rep had a poor attitude. The car smelled like smoke and wasn't clean.
review from
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5.6
Cons: I never received a receipt. Upon returning the car, I was told I would get an receipt emailed to me, but one day later nothing has come to my inbox. Also, they provided me with an incompletely filled gas tank, meaning that I needed to bring it at approximately the same level which is difficult to do when compared to a baseline full tank.
review from
Other suppliers in Abilene scored
Where can I find Enterprise car rentals in Abilene?
642 S. Treadaway, Enterprise car rentals
Address
642 S. TreadawayPhone
+1 325 673 0108FAQs About Renting a Car From Enterprise in Abilene
How many car rental locations does Enterprise have in Abilene?
Enterprise has 3 rental locations in Abilene. Take a look at our Enterprise rental location map to find the best rental cars near you.
Does Enterprise have a car rental location at the airport: Abilene Airport (ABI)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Abilene Airport (ABI)?
Yes
