Book Enterprise car rentals in Hamburg

Reviews for Enterprise in Hamburg

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3.6

ExpensivePros:Dropping it offCons:The cost given was no where near what we had to pay!! Rubbish start to the holiday.., we were told €210 when we booked and we paid €660 on arrival due to extras we knew nothing about at the time of booking!!!total joke and upsetting and won't use them againReviewed 18 Aug. 2016

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2.0

We rented a car from EnterprisePros:Even though we book a specific car in advance and even called different locations asking them to make sure they have the car available, when we go there to pickup they told us that they don't have that type of car and then when we showed our confirmation then they said they gave the car away to someone else.Cons:We had to wait 4 hours so they the n at drivwr returns a car so we could get it, and even though we asked for another car they refused to have it to us saying that someone else might be coming for it. I will never rent from Enterprise ever again as they wasted my entire day for a car I rented in advance. Very bad service.Reviewed 27 Apr. 2017

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10.0

pleasant servicePros:Staff attentionCons:NothingReviewed 16 Jul. 2016

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2.0

Cons:The rental company did not recognize the insurance acquired through the website ,I had to pay twice as expensive, and you can send your cancellation insurance just call and do not have time to do so.Reviewed 28 Sep. 2016

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7.2

Very inflexiblePros:Car was good, clean. Drop off dry quick and friendlyCons:Absolutely inflexible as to changing dates and drop off. This is unusualReviewed 15 Jun. 2017

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9.2

Barely a hiccoughPros:The staff was lovely, despite the late hour, helpful, and pleasant. Any issues were resolved [and apologized for] and they were few to begin with. The car itself was excellent, and performed well for the most part, which is good as we put rather a lot of mileage on it.Cons:We were a bit blindsided by having to add insurance. The gentleman at the desk was very friendly and helpful, but I'm a bit peeved that there was absolutely nothing on the website noting that it's mandatory to have something so we could have gotten a rider on our own insurance for the duration. I'm also not... entirely certain the 'upgrade' to a larger vehicle with automatic transmission was helpful as it made parking more difficult to find and lowered our fuel efficiency. I will also never get used to the engine turning itself off when we came to a stop. It was disconcerting and I didn't like it at all.Reviewed 10 Dec. 2016

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10.0

If in Hamburg, go to Enterprise on Borsteler ChausPros:First and foremost, the staff at this location are excellent. Easy to converse with, personable, it's a warm feeling that greets you as you walk through the doors. The vehicles I have rented thus far are superb, always delivered clean and it's only a few minutes confirming details before I am on the road. Prices are exceptionally fair for the level of service and the vehicle type you will receive. I highly recommend anyone in Hamburg to visit this location when looking for an auto rental.Cons:Nothing, this place is superb.Reviewed 10 Jan. 2017

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9.2

Last minute lifesaversPros:The staff went out of their way to help us on renting and returning. It was my first experience with Enterprise. It won't be the last.Reviewed 31 Aug. 2016

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8.8

Cons:Prepaid Allianz insurance through KAYAK was not readily accepted because I only brought the cover sheet. Luckily Allianz was able to email the whole 12 page contract to the Enterprise desk while I was waiting. W/o Internet at German airport at 8 am nothing is easy.Reviewed 1 Dec. 2016

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10.0

Pros:Very friendly staff at the airport pick up location and very easy to drop off the car right at the terminal.Reviewed 2 Jan. 2020

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7.6

Pros:Nice service, quick return, suitable location.Cons:I booked the car few weeks in advance (VW Caddy/commercial type) which I needed for moving to new apartment and transport some furniture and stuff. Unfortunately the car was not available and I got another (Ford Sharan).Reviewed 1 Oct. 2019

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6.4

Cons:We were told when we arrived at Enterprise that Our reservation that we made on November 10 and confirmed on December 15 had been cancelled. They did find a very small car, not the VW Golf that we had reserved and charged us for insurance and roadside assistance that I told them that I did not want because my credit card covered us!!! I even refused to sign for the insurance but they still charged us!! Reserved price $113. New [rice $192. We had to be in Flensburg by 4:15 Pm so I didn't have time or any way to contact the booking company to see if they DID cancel and why!!!since they were closed in the US. I need a phone number for Enterprise to contact them.Reviewed 19 Dec. 2018

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• 8.5 /10Avis Car Rentals at Hamburg

• Has the Enterprise rental car policy in Hamburg changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• How much does it cost to rent a car from Enterprise in Hamburg?

  On average a rental car from Enterprise in Hamburg costs C$ 35 per day.

• What is the most popular rental car from Enterprise in Hamburg?

  Economy (Volkswagen Polo or similar) is the most frequently booked rental car type from Enterprise in Hamburg.

• How many car rental locations does Enterprise have in Hamburg?

  Enterprise has 9 rental locations in Hamburg. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Hamburg airport (HAM)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Hamburg airport (HAM)?

  Yes