Room wasn't ready at 6pm. AC not working.
We arrived at 6pm. After returning from dinner, we closed the windows and tried putting on the AC which didn't work. The hotel claimed I had a window open which caused the AC to turn off. Even after the hotel checked the windows, the AC still didn't work. I wanted another room but the hotel said they were fully booked. The AC wasn't repaired until 11pm. When I checked out, I complained that the room wasn't ready for me. The hotel responded the AC was working when we arrived which wasn't true.
An Incredible Hotel
Fabulous room right on the square. Beautiful bathroom. Breakfast was extremely good with many options. The staff was very friendly and helpful with questions. Wonderful time and we will return soon.
With a stay at Hotel Santa Maria Novella, you'll be centrally located in Florence, steps from Santa Maria Novella Basilica and Museum and 7 minutes by foot from Cathedral of Saint Mary of the Flower. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Based on 1,417 reviews
Bar and Beverages
Policies vary by room type and provider.
Enter the email associated with your account in the field below and we'll email you a link to reset your password.
Please check your email for a link to reset your password.