One simple request
Asked for a 8:00am wake up call due to important meeting needed to attend. The lady the night before took request. But no wake up call. The next day I was just given the "well it's not on the paper." Response. They should realize they are depended on and their poor customer service could affect someone's life. Like missing the job interview
Bed was great!
The locality was excellent. We were visiting my sister in a nursing home and she was less than 5 miles away so it was perfect! We checked in at 3:30 a.m. and the front desk person was very friendly.
At 3:30 a.m. discovered my sheets were shredded at the top near my shoulders....next morning we slept in until 10 and didn't leave until 11:30 on our return at around 5 p.m. our room still hadn't been cleaned and we had to request clean towels. Next day same thing...we left around 11 and on our return at around 5 p.m. our rooms still hadn't been cleaned and we had 2 days worth of piled towels and trash. Apparently the housekeeping staff and manager said our do not disturb sign was on all day so our rooms weren't cleaned. The only day it was put on to our knowledge was the 1st morning and it was removed when we left at 10:30. The next day housekeeping knocked on our door and we told them we would be leaving within 1/2 hour and they said they would be back. Don't think they would have knocked if the sign was on the door!!!! Very unhappy with the service & the only offer for compensation was bonus points because we had booked it through a 3rd party company. That is just poor!!
Indulgence, relaxation and comfort can all be found at an unbeatable value at this Greenville, TX hotel located near L-3 Communications. From attentive staff to complimentary evening receptions, you'll find all you need and more at this Greenville hotel. Each clean, luxurious room offers a flat screen TV with over 50 HD channels, a microwave, a refrigerator, complimentary wired or wireless internet access, a desk and more. Get the perfect start to each day with a delicious complimentary full hot breakfast. Those traveling on business are ensured a productive stay. Enjoy just a short commute to Greenville's corporate offices, including L-3 Communications, Weatherford® International, Sierra Nevada Corporation, Raytheon, Innovation First and Fritz Industries. Or, conduct business on the greens, as five golf courses are just 15 miles from this Greenville hotel. Enjoy the natural wonders the area offers - Lake Tawakoni, Copper Lake and Lake Fork Reservoir are all less than an hour from our property - or delight in the history and culture at Audie Murphy Museum. With Hunt County Fairgrounds and Fletcher Warren Civic Center nearby, guests can easily enjoy local events, such as Rally around Greenville. Excitement and adventure can also be found at Dallas Karting Complex. With a dozen restaurants within a mile of this Texas hotel, and four within walking distance, you'll never have to travel far for a great meal. Unwind in the serene indoor heated pool after a day of meetings or sightseeing. All the thoughtful amenities you come to expect are featured on-site - take advantage of a 24-hour exercise facility, guest laundry, a business center, free parking and more at this Greenville, TX hotel. Looking for event space in Greenville? Our property offers meeting facilities for up to 120 attendees. Great service and an unbeatable location are just a click away - make a reservation at the Best Western Plus Monica Royale Inn & Suites. Enjoy your stay.
Based on 295 reviews
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