Red Roof Inn Hickory

Not waking me up when I asked for a late check out.

Dirty and not well ran.

Location

We got a non smoking room and our room smelt very very strong with smoke odor. It had obviously been smoked in and if the smell was not enough proof the multiple burn marks on the comforters and the toilet were proof enough! The floors were very dirty and had multiple stink bugs on them. We were very in happy with our room. And our room was not ready on time. They then said they would call us when it got ready and we never received that call.

It was decently clean but that was the only thing nice about the stay.

The room lacked a lot of amenities that were paid for; no hair dryer in room, no snacks/drinks in mini-fridge, one towel to use, thin covers, and the wi-fi didn't work. Upon request the staff assured issues would be corrected but never were. Rowdy people outside in the parking lot made noise and yelled most of the evening and late night, hotel staff did nothing about the issue, acted as though it were a normal occurrence.