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|"Clean Comfortable Staff very nice."||(in 36 reviews)|
|"High rooms have a great view!"||(in 44 reviews)|
|"Beds were very comfortable."||(in 10 reviews)|
|"This hotel was not open."||(in 19 reviews)|
|"no microwave in room."||(in 34 reviews)|
|"This hotel was not open."||(in 18 reviews)|
|room was clean||in 121 reviews|
|great location||in 107 reviews|
|friendly staff||in 84 reviews|
|star hotel||in 68 reviews|
|galleria mall||in 62 reviews|
|valet parking||in 62 reviews|
|best hotel||in 61 reviews|
|pay for wifi||in 29 reviews|
|comfortable bed||in 20 reviews|
|second day||in 20 reviews|
|easy access||in 13 reviews|
|lady at the reception||in 12 reviews|
|credit card||in 11 reviews|
|westin||in 11 reviews|
|wifi speed||in 6 reviews|
|late check||in 5 reviews|
Lack of flexibility. Had to increase a night and the reservations could not be done together.
Noise from machines.
Nothing, we did not stay here, we canceled our trip to this hotel
Perhaps if we stay there in the future, we can give an honest review
The TV didnt work and the room had no clcck or alarm clock
The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be.
I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.
All employees were SUPER friendly
Dangerous elevators- DAMAGE from valet
Front desk staff are friendly.
DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.
You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.
Convenience and location were great. Late check out was good too.
Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.
Located at the heart of the famed Houston Galleria shopping mall, the renovated and revived The Westin Galleria Houston offers the best of Texas to guests. The hotel is 13-miles from the William P. Hobby Airport and 19 miles from the George Bush Intercontinental Airport, while free parking is just one of the many perks this hotel has to offer.
Guest rooms in the newly refreshed hotel offer a number of amenities to vacationers. Air-conditioning, in-room refrigerators, newspapers, room service, and WiFi (paid) all serve to offer a comfortable, close to home feeling for guests. The property also features a year-round outdoor pool, dry cleaning, the Lobby Bar, and the WestinWORKOUT® Fitness Studio.
Guests at The Westin Galleria Houston can dine at one on-site restaurant, The Daily Grill, which serves American cuisine. Just outside of the hotel property, guests can choose from 78 nearby restaurants that range from fast food to fine dining.
Those looking to experience all that Houston has to offer will be right at the center of the action when staying at The Westin Galleria Houston. Aside from the bustling shopping and dining at the Galleria, guests can enjoy a wide variety of activities and attractions. The Gerald D. Hines Waterwall Park provides natural beauty and wonder, while the Houston Zoo, Buffalo Bayou Park, and the Houston Museum of Natural Science are all within 5-miles.
Guests of all ages will enjoy the lively atmosphere and wide range of dining, shopping and entertainment options within steps of the Houston Hotels, The Westin Galleria Houston.
based on 545 reviews
Policies vary by room type and provider.
Guests with existing The Westin Galleria Houston reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at The Westin Galleria Houston for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Westin Galleria Houston is located at 5060 West Alabama in Uptown, 9.6 km from the centre of Houston. Gerald D. Hines Waterwall Park is the closest landmark to The Westin Galleria Houston.
Check-in time is 3:00 PM and check-out time is 12:00 PM at The Westin Galleria Houston.
No, The Westin Galleria Houston does not offer free Wi-Fi.
Yes, The Westin Galleria Houston offers free parking.
No, The Westin Galleria Houston does not offer free airport shuttle service.
The Westin Galleria Houston is 20.6 km from Houston Hobby. The Westin Galleria Houston is 30 km from Houston George Bush Intcntl.
Yes, The Westin Galleria Houston is a pet-friendly hotel.
Yes, The Westin Galleria Houston has a pool on-site.
The Westin Galleria Houston has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.