Ramada Hotel & Suites by Wyndham Istanbul Sisli

I am a loyal customer of Ramada and always appreciated the excellent customer service they offer. Yet an unpleasant experience happened on 21st December 2019. Ather this Ramada Hotel & Suites Istanbul Sisli has shaken my belief in Ramada's ability to provide top-notch customer care and service all the time. We are regularly visiting Turkey with my family for treatment and still staying at this hotel because of its near location to Florence Nightingale Hospital. I would like to briefly state that, in my stay in 21st from my room safe (the safe which has been suggested to keep values by the hotel staff) was stolen a huge amount of money. The exact amount was reported to the police and the hotel. After this scandal, hotel management not tried to help me. They tried to prove it has not happened, then they said that they can give camera records tomorrow. I called the police, they came immediately. Then it is cleared that by chance the camera system in the hotel not worked at that time. Local police are still investigating the matter. However, the lack of a camera system in the hotel does not allow police to find out quickly who went into the room on the eve of the theft. I contacted Ramada Headoffice. Ramada Worldwide notified the facility and conveyed their expectation that they take steps to address the situation adequately, and asked that they contact me directly to discuss the situation but nobody from the property contacted me. We talked with property on our next stay, but hotel trying to prove that police investigating the situation, they can't give any compensation. The police in their order informing us that because of camera and security faulty in the property it is a hard situation to resolve quickly. Meanwhile, because of the property not meeting security standards now, I am suffering from a money loss. I asked my stolen money back as compensation from them.