Excellent
8.0
Pros:
Happy wife Happy Life.
Good
7.0
Pros:
Updates have improved the hotel.
Cons:
The hotel rooms are still a little tired looking after the upgrade.
Mediocre
3.0
Pros:
Gabby the night clerk is awesome person, very sweet she called immediately to assist my concerns. The office manager maritza is also very nice and welcoming.
Cons:
The tub is 2 feet long. Only a toddler could get it this tub. Parking is $24 a night each car. The building is old and need a make over. You have to pay $10 for a microwave.
Excellent
9.0
Pros:
Very quiet , comfy bed & pillows , spacious room & balcony . Really good price for 3 nights
Cons:
The parking gate
Mediocre
3.2
Excellent
8.0
Pros:
so quiet area, and firm beds
Cons:
the carpet, was with a lot of dust
Excellent
10.0
Pros:
I loved the updated but also classic 1940s feel.
Okay
4.0
Pros:
The location.
Cons:
I could not get into my room the first time I tried. The key pad on the door did not work. Ultimately,it was frustrating.
Excellent
10.0
Pros:
the friendly and professional of the front desk
Cons:
n/a
Excellent
10.0
Pros:
Front desk staff, shuttle service
Cons:
They have no microwave in the lobby and no fridge! Very expensive
Good
7.0
Pros:
Great shuttle service, and very friendly Driver , very friendly front desk staff
Cons:
They need to supply mini fridge and microwave for the rooms for that price
Good
7.0
Pros:
I did love the desk chair you had in the room. If you guys know where I can purchase one please let me know!
Cons:
The stay was good overall however, my room balcony door would not lock and I couldn’t watch tv because it was very staticky.
Excellent
10.0
Pros:
Hotel room was nice, spacious and comfortable.
Cons:
The noise from the airport but I knew that going in.
Excellent
8.0
Pros:
Nice lounging area by pool Bar by pool but I didn't get to enjoy because it was close..
Cons:
Charge parking No jucuzzi
Mediocre
3.0
Pros:
Nice Christmas decorations, good location, clean.
Cons:
Yes! Parking was $18 a night. It easily adds 20% to your room cost. Not even a simple continental breakfast, when we asked they handed us a menu for room service. A bargain is not always a bargain. Much rather spend $25 more and not be nickel and dimed
Good
7.0
Pros:
Location
Cons:
Bathroom had no tub very inconvenient Hotel is being remodeled
Okay
5.0
Pros:
The best part of the hotel was the lobby and the outdoor pool area. The location was perfect-across from the airport.
Cons:
Hotel undergoing remodel-changed room three times-elevators not working due to construction.Paint and construction smell throughout-lock on slider to balcony broken-,security lock on entry door was never repaired.Clock 75 min ahead-incomplete towel sets.
Excellent
9.0
Pros:
clean and good location
Cons:
No
Poor
1.0
Pros:
Clean and location
Cons:
There was a smoke smell in the room. What I dislike the most was that they failed to arrange a ride for me. The night before, I was told the service is upon request (wait only 15mins) . Next morning, they told me I need to wait more than 30 mins!
Okay
4.0
Pros:
It was right near the freeway for a quick overnight stop
Cons:
Upon arriving we had to pay extra for parking which was not expected. We were given a double bed even though queens and kings were available. In general, property not up to standards for a 3-star hotel.
Okay
4.0
Pros:
Location
Cons:
Staff was not courteous. No ironing board in room even though I had an iron. I asked for one and they said they didn't have any...really! Late check out not available unless I paid half the daily rate! I've stayed here many times. Very disappointed.
Poor
1.0
Pros:
Dissatisfaction 100%
Cons:
Horrible service...
Good
6.5
Pros:
Proximity to airport and work
Cons:
Can do better at other nearby hotels. Really run down
Good
6.0
Pros:
the pool area
Cons:
definately needs updating, and parking was $18 per car we had 2 of them and if i had known i would not have chosen this place
Good
6.0
Pros:
comfortable bed, clean, well equipped room (except for the uncomfortable desk chair). Nice balcony. Front desk staff friendly and responsive. Walking distance from some nice eats.
Cons:
had to walk through the rain to get to the lobby, view of parking lot, no fitness center. No jacuzzi. Parking a pain, but that is because it is so close to the airport so can't be avoided. Had to ask for hair dryer (and slow coming).
Mediocre
2.0
Pros:
I liked the Atrium Lobby lemon water. The pool area, Lobby and other public areas were clean and comfortable but nothing special. The Atrium quality goes down from there. I like taking the stairs, the stair areas are scary and very dirty.
Cons:
Shower didnt work, I called Front Desk. I was told maintenance would fix it, they never showed up. Big ceiling stain. Locks were all replaced but doors were never patched or painted. Carpet is dirty. Housekeeping threw pillows on the floor to make bed.
Good
6.0
Cons:
We did not get clean towels or room service the last days we were there. We also had to pay for parking??? Really for there space...
Good
7.0
Pros:
Very convenient to SNA. It's just across the street. easily walkable thru the parking garage.
Cons:
This hotel is very average. Don't get your hopes up. It's very convenient to SNA. That's about it.
Okay
4.0
Pros:
Location to John Wayne Airport
Cons:
Customer service, poor temperature control of the room, missing expected elements of the room (TV Remote, Wash cloths, Soap.) Interior noise. Surly front desk staffing.
Okay
5.0
Cons:
I did not like the $20 parking charge for a 1 night stay, which was a surprise upon checkin. There were no other options or choices to park elsewhere. Most hotels include parking for their guests, so I felt this was a hidden price gouging tacked on.
Excellent
10.0
Pros:
The courtyard and pool ambiance.
Cons:
Access from the road was tricky, depending on what direction you approach. Google had a hard time getting us to the entrance.
Excellent
8.0
Pros:
The bed was comfortable!
Cons:
There was a fee of $18 for the night for parking which was not mentioned upon booking.
Mediocre
2.0
Pros:
The location is great
Cons:
The shower did not drain and was mainly running water from the tub, the phone did not work to call the front desk, and our refrigerator did not work so our food went bad.
Okay
5.0
Pros:
Location. Staff were very friendly and attentive.
Cons:
Parking is not free. $18 per night. And the ice machine wasn't conveniently located from my room. No fridge or microwave.
Excellent
8.0
Pros:
Very convenient for air travellers. Walking distance to SNA, it's across the street. Has a bar with take out meals. Room is basic but nice. Has a balcony. Gas station and convenience store right next door. IHOP is a 10 min walk.
Cons:
Bathtub is designed for midgets and small children. Very low shower pressure. Desk clerks are always befuddled and unfocused. $18 USD to park each night.
Excellent
8.0
Pros:
The overall ambiance is nice and I like the pool arrea
Cons:
charging extra for parking wasn't convenient specially that the hotel is not providing a covered parking
Excellent
8.0
Pros:
It was clean and very comfortable. The staff was very friendly and accommodating, and we enjoyed our stay very much.
Cons:
There was no refrigerator or microwave in the room, and it got a little bit warm and we had to open the porch door, which did not have a screen.
Okay
4.0
Pros:
It has a beautiful pool and lobby area
Cons:
The restaurant was closed down, which made finding lunch during my training very difficult. Construction was going on, making things dirty. There was a hole in my door out to the hallway that i had to plug with a tissue, and outlet wall plates were broken
Okay
5.0
Cons:
Check in was painfully slow. Agent at desk was not very smart. Took forever and kept asking same questions and repeating herself.
Excellent
10.0
Pros:
the courtyard pool area
Cons:
no gym
Poor
1.0
Pros:
Nothing,
Cons:
the room they put me in was in a block that was being renovated. The smell of fresh paint was overcoming. Certainly was not a low volatility EPA approved paint. I should have turned around walking through the hall and checked out.
Okay
4.0
Cons:
Didn't like having to pay $18 per night parking fee, reminds me of resort fees in Las Vegas. Figure a 3 star room would have a frig. Wall paper peeling in the bathroom, tub not near big enough for a bath, only able to take shower.
Poor
1.0
Pros:
Nothing about this hotel
Cons:
This is nasty hotel. Bed did not clean, and covered up. soaking wet. . 1. Nasty, not clean. 2. Pay for parking. 3. Pay for printing some doc. 4. Pay for when assigned a pool view.
Mediocre
2.0
Pros:
Walking distance from SNA.
Cons:
Everything else
Poor
1.0
Pros:
I have nothing positive to say about this hotel.
Cons:
I didn't like one thing about this hotel. It's in very poor condition and in disrepair. I'd never stay there again. It should be a one star not three. The hot water in the shower took 15 minutes to heat up. Cracked tiles throughout the hotel. Horrible!!
Good
6.0
Pros:
It's DIRECTLY ACROSS THE STREET from the airport.
Cons:
There were OBVIOUS signs of water damage in the ceilings in the hallways. The sheetrock was cut away exposing pipes and there were trash cans in the hallway collecting water that leaked from the pipes.
Poor
1.0
Pros:
Nothing
Cons:
Hotel is old. Bed sheets are not clean. It causes me to itch a lot.
Good
7.0
Pros:
Location
Cons:
Old TVs No fridge Less towels and pillows Old ACs
Good
7.0
Pros:
Location
Cons:
No
Mediocre
3.0
Pros:
Location
Cons:
Very old, really needs a remodel. It looks like it was built in the 80s and not upgraded since.
Good
6.0
Pros:
It was very clean.
Cons:
Parking fee was hidden and I was told it was included when I booked the room. This should be a 2 star motel. Its dated.
Good
6.2
Cons:
I did the reservation on line and They didn’t said anything about the parking I had to pay $18 for that
Mediocre
2.0
Pros:
location.
Cons:
Very old and tired. Musty smell in room. Looks like mold around shower tile and enclosure. Old furniture. needs substantial remodeling.
Poor
1.0
Pros:
Because it was close to airport
Cons:
Yes the wet dog smell in the room I Couldn't sleep all night because of the smell
Excellent
10.0
Mediocre
3.0
Pros:
The star levels are generally fairly consistent. This room was a one star. If that.
Cons:
Dirty, disgusting ro9m.
Poor
1.0
Cons:
Terrible experience. After discovering cockroaches in our room, the staff did switch our room, but did not apologize or even offer to upgrade or anything. There wasnt a coin machine provided for the laundry facilities & the front desk didn''t have any
Mediocre
3.0
Pros:
Checking out
Cons:
One of the worst rooms Ive ever had in Orange County.
Poor
1.0
Pros:
There was not much to like. The photos show this gorgeous pool, and that was about the only thing that was decent. Not that the pool was good, but the bar area and live music was a nice touch
Cons:
Pretty much everything. The rooms were disgusting, smoky and musty. Service was horrible. From valet, to front desk people were rude and short. This should have never been classified as a three star hotel.
Mediocre
3.0
Pros:
Convenient location across from the airport.
Cons:
Everything seemed old an needed a refresh. Styrofoam cups supplied with the coffee maker came with lids that didn't fit. The "fitness center" was awful. Machines from the 1980s. Water from a bathroom sink with plastic cups. Really? $18 parking too high
Poor
1.0
Pros:
Location
Cons:
Everything else other than location
Mediocre
3.0
Pros:
Location to SNA Airport
Cons:
When I first checked in I got a room that smelled of urine. Completely disgusting. I had to check into another room which was better but stilll run down. This hotel is very outdated and I would give it 1.5 stars.
Good
6.2
Pros:
Proximity to airport
Cons:
My room smelled like cigarettes so I requested a change.
Okay
4.5
Pros:
Well located
Cons:
Bat attitude, no much options at dinner´s time
Mediocre
3.4
Pros:
Lobby and swim pool
Cons:
The room is poor and the restaurant is not very good.
Mediocre
2.0
Pros:
Worst experience ever
Cons:
Never been more horrified by a hotel visit. The hotel was a deal so you definitely get what you pay for. The hotel is located across the steeet from airport but all of the crime in Irvine must happen at the hotel. Even before we got out of the car we noticed two police vehicles at the gas station that is found next door. We walked in and were greeted by a stumbling man. He seemed threatening and got very scared. My boyfriend asked if he was okay and the man responded by saying he just got high on heroine. Once we checked in i made a point to pay the $14 self park because of the visible conditions of the hotel. I asked my boyfriend to park across our window so wr could keep an eye on the car. We got in bed but were awaken at 2:30am by a loud drunk group next door. My boyfriend called concierge but it took them twenty minutes to send security. Security did nothing but knock and the noise continued all night. We spent most of the night awake. We called the front desk in the morning to ask if they could extend check out since we had a tough night at there hotel just til one. The girl could care less. I asked for an extra minutes because I had a headache and she still couldn't care less. We rushed to check out on time. While loading our car I hear my boyfriend say What? I look over and see a man approaching asking him if he just smiled at him. The man was clearly high and made violent threats to my boyfriend for smiling!. I signaled to my boyfriend to say nothing and got in the car. I pull out my phone to call the cops but saw him speed around to the other side of the hotel. As we're driving out, our prepaid parking slip wasn't working to open the gate. My boyfriend had to go back inside and have them fix it. The whole time I was worried he would get hurt. Definitely a very traumatizing experience. There was nothing good about our stay.
Excellent
10.0
Pros:
Left an item in my room, staff was very efficient in getting it promptly to me at the airport !!
Okay
4.5
Pros:
Located right by John Wayne airport.
Cons:
Our room was not updated, when we first checked in because we used a third party we received the worst location until we complained. We had to pay $12 parking a day. Our daughter checked in with their team got an updated room and breakfast buffet included. This is our second time at the Atrium, and we won't be coming back.
Okay
5.1
Pros:
The pool area and friendly staff
Cons:
smell of the room when you first walked in and the furniture and carpet is outdated. They also charge you for parking!
Okay
5.4
Pros:
Close to airport and close to my conference
Cons:
Paying for parking
Good
7.7
Pros:
It's close to a project we are working on. The staff is friendly and helpful.
Cons:
The hotel is a bit dated, but everything was clean and organized. The biggest disappointments were that there was no free breakfast and parking is $12 a night.
Mediocre
2.0
Pros:
Nothing ,,
Cons:
Old hotel , the carpet smell really bad with fleas ,, they charge for the parking Sucks.
Okay
5.7
Pros:
Not much
Cons:
This hotel is a bit old, needs improvements, i.e. broken floor tiles in the public areas, no Kleenex in the room, given false parking information - pricing - and wouldn't make amends... The place is like an aging beauty queen...
Excellent
9.7
Pros:
Pool area and lobby were very nice. They looked like they have been updated in recent years. Staff was great. Check in and out was fast and easy. Very convenient location. Quiet and comfortable.
Cons:
Rooms are getting outdated. I noticed some rusted door nobs. Hate paying for parking even though I could expense it. Not really a resort.
Excellent
8.0
Pros:
Nice pool area and lobby. Easy check in and out process. Fast and responsive room service
Cons:
It costs $12 a day to park. $14 if you valet. Old decor in the rooms
Okay
5.4
Pros:
The location is excellent if you need to be close to the airport.
Cons:
Kurt reception at the desk. Maybe it was my attire as I just completed work, but should that matter? I think not! The lobby area portends to encourage "dayum, this is gonna be nice" but once you walk down the hallways it starts to set in. The drab and dreary decor starts your depressing decline as you close the distance to your room. Once the door opens you then realize they have one of those Hollywood photographers. Shooting all the right angles to make this glorified Super 8 Hotel into a "resort". Plus they charged $15 for parking! The bathrooms were a joke! The shower was a tub as well but was really small. It was like a converted closet. Just odd. But of course I had the "city view" into the adjacent parking lot... Madison Ave glitz in marketing, but skid row in reality...
Okay
4.0
Pros:
Room was cute. Nice pool area.
Cons:
I booked a standard room the day before we arrived and paid $162 online; when I went to check in they told me that my booking was canceled. My money was deducted from my bank account and I received no email saying my booking got canceled. The guy didn't really put much effort into explaining what happened, he just made me pay for another room again. So I basically had to pay for the room twice... When we first walked into the hotel room, there was trash everywhere from the people before us. The bed was made and fresh but there were towels on the floor, reciepts on the floor, wrappers, and bags everywhere. The complimentary shampoo, conditioner, and lotion were knocked over and the room was pretty messy. I don't like to complain so my boyfriend and I just picked it up ourselves.
Excellent
8.0
Pros:
I really like the atrium pool area. Very attractive and comfortable
Cons:
Skip the shuttle and just walk across the street.
Okay
4.0
Pros:
Staff was very pleasant and helpful.
Cons:
Silverfish, low quality furnishings/accessories, rusted drains, rough towels, dirty carpet. Basically a motel 6/budget inn with a nicely renovated entry lobby area. You get what you pay for and definitely worth spending an additional $50-$100/night for better quality experience. Can't recommend this hotel.
Good
6.2
Pros:
Nice sized room. With comfortable bedding and clean linens. Easy check in and check out process. Appreciated the complimentary WiFi
Cons:
It would've been nice to know that there was a fee for parking. Also, some of the staff were exceptionally rude as I tried to call with questions. Had to use my own phone because the phone in the room didn't work but didn't complain about that. When I did go downstairs, front desk staff was more interested in carrying on their conversation than helping me and when talking to me, staff were very rude and contrite. Not very friendly in taking with me or making me feel welcome.
Okay
4.0
Pros:
the staff were really friendly!
Cons:
the hotel is definitely outdated.
Mediocre
2.5
Pros:
None
Cons:
Wheres the staff ? Wheres the communication ? Wheres my reservation ? They couldnt find anything even though a fax with a confirmation was sent hours ago.
Good
6.8
Pros:
Room service was tasty and not crazy expensive. All staff members were very friendly and professional. Pool/lounge/bar area looked cool, though I only walked through on this trip and didn't actually partake.
Cons:
Bathroom was clean, but felt old and dingy. Shower was an awkward size - too small to be a real bath tub, but had a bathtub wall so maybe a very small person could enjoy a bath?
Good
6.2
Pros:
Faucets are noisy, walls are thin. Pool and courtyard are nice
Cons:
It is past its prime
Okay
4.0
Pros:
Room was clean and bed comfortable.
Cons:
The bath room was cramped with a toilet that was almost impossible to get down to and up from for an elderly person and with no hand holds the action generally required assistance. Even though a preference for handicapped access was stated we were give a room with stair access. The Hotel obviously caters to air travel. Chages for parking and parking access is poorly represented when selecting a Hotel choice.
Good
6.5
Pros:
Overall, it was a good comfortable hotel that was average but still comfortable.
Good
7.1
Pros:
Very nice lobby, grounds. Pool and bar by the pool was great. Bed was comfortable with newer look.
Cons:
Bathroom was outdated. Furniture (dresser and night stands) were cheap and outdated.
Good
6.0
Pros:
Pool area was nice to relax in
Cons:
just an average hotel. Need more outlets for charging mobile devices.
Excellent
10.0
Pros:
It was nice and quiet. And at a reasonable price. Will be going back for sure when needed.
Mediocre
3.3
Cons:
Twelve dollars a day for parking. Only 2 towels in the room and on the second day one was removed and not replaced. Towels are thin and worn. Staff at front desk are not friendly or helpful and at times can be rude. Banquet service is poor. Fifty dollars for a pot of hot water. Lobby is nice but behind that things a shoddy and old.