Elara by Hilton Grand Vacations - Center Strip

The bed and view were great

Overbooked couldn't stay longer

Beautiful hotel, but a few misses

The hotel was beautiful and very clean. We enjoyed the access to Miracle Mile. Very responsive staff and room service. We enjoyed the set up of the Jr Suite room, with fridge, access to bathroom from the hallway and not just sleeping room. Nice tub and large closets. Furniture was comfortable and the bed was exceptional.

A few details kept creeping up. The buttons on the phone didn't take you to the correct spot (pressing bell man went to IVR with no selection for bell stand). Miscommunication on the hotspot sign in (not on our room key folder and wasn't told at check in. Booking through one of their partners held a few surprises...no hilton points, wifi not free, "availability" of requested room. For example, I got a great email asking what kind of room preference (view, quiet, high floor, etc.) and a request for the timeframe I would arrive (late afternoon, evening etc.) Email was confirmed and they would do their best to accommodate. FYI I selected the view because my business partner and I would be spending two and half days developing our business plan in our room. When we entered the room, we were staring directly into the parking garage. Hey, guys don't ask if you can't deliver. Don't set expectations you can't fulfill. Whenever I book through third party, I seem to get treated as a sub-guest. But surprise - my experiences still contribute to my brand relationship overall. Usually with Hilton, the service and details are stunning.

The hotel is very well located, the room was excelent, very large and comfortable.

I think the hotel should put their name on the front door that is inside the Miracle Mile Mall, because it's hard to find if you are not sure where it is.

clean room, jacuzzi tub, microwave, sink and dishes for cooking

We stayed in Planet Hollywood Westgate for 3 nights. We initially booked a studio suite. While cheking in we asked for a room with better view and the guy at reception offered to upgrade at very minimum rate. We took it & I m so glad we took it. Originally we booked a studio room, which had a single room facing garage i.e. towards Harmon drive, when we upgraded we got a room facing Hotel Paris, eiffle tower, a slight view of Bellagio fountain [in short awesome view]. Our stay was very comfortable, we enjoyed staying in Planet hollywood, would definately stay there again and would also recommend to others.

None

The room was amazing and for the cost, perfect. Projector screen along with wall mounted TV's in every area including the bathroom, separate living room area, full kitchen and a dining area for 6!

No complaints, but I wasn't in my room a whole lot to really notice any either.

THe appartment was Amazing!

Perfect location for the main part of the strip. Kitchen area was useful. Plenty of clean towels provided. Brilliant views. Even studio suites have seperate bedroom and lounge area.

Noise from other rooms can be loud in the evening, especially at weekends. Quite a walk through Miracle Mile shops to get to the strip.

Planet Hollywood Towers is a very nice hotel with a boutique feel. The design is young and vibrant, it is centrally located, the rooms are represented accurately on the website and I felt overall it was a great choice. The service staff at the hotel was generally very attentive, especially the valet, who never made us wait more than two minutes before securing us a taxi.

I would have liked more room service options, as well as a more responsive housekeeping staff. I absolutely did not like the people attempting to pitch time shares at the hotel. The constant solicitation from the timeshare salespeople really cheapens the feel of a hotel that with a few minor adjustments might be considered a luxury class hotel. Also, I thought I smelled smoke a few times which I'm guessing came from one of the rooms next door or something. That was surprising since I was told PH Towers was a non smoking establishment. Overall though, any issues encountered were minimal. The hotel is a great choice.