Hotel 65

I had booked a single room at hotel 65, checked the pictures, they seemed ok. When I checked in the hotel, got up on 3rd floor to my room number 10, I was really shocked, it was the smallest room I had ever seen, no space to open my suitcase or stand up to get dressed, to the degree that would make me have to place the suitcase on the bed and sleep with my legs shrieked. I went down and told the manager that I was really disappointed, and asking for a solution. Her reaction was very aggressive, telling me that she has no other rooms, and that she can give me my money back, and she has no time!!! The thing is the pictures on booking did not show the single rooms so basically, this is misleading, I kept asking her about all the pictures on booking and they were all for double rooms. As it was a high season in London and was hard to find an alternative and I had already paid by credit card, which would take time to refund the money (needed to pay for an alternative accommodation) I asked to see a double room, which to my surprise was spacious. I must say the difference between the single room and the double room was insane!!! I had to upgrade to a double room in order to save my stay, paid 80 gbp extra for the upgrade. The rest of the stay was ok, since I did not have to deal with the very unfriendly staff and was out most of the time, room was cleaned daily though. Breakfast is exactly 3 pieces of cheddar cheese, toast and a muffin or croissant with tea or coffee, you can find also jam, butter and yoghurt, nothing else!! Location is ok, there is a bus station right infront of the hotel and underground station 12 minutes walking distance. If you are to book this hotel, make sure you know what to expect and check my pictures (of the single room) , I I don’t recommend this hotel at all though.

Unfriendly staff, rude manager who doesn’t care at all all about customer satisfaction. Single rooms are horrible small, I only saw number 10.