Hotel itself was fine; room was comfortable and clean. Restaurant and cafe in hotel. Wifi working.
Check in and check out were disorganized and staff very confused and at times rude. I had to call about 5 times to get confirmation of my reservation because every time I called they said they didn't know and asked me to call back in half hour. When I arrived they charged me for room tax, and then tried to charge me again when I left. No receipt or written bill provided. Other staff fine but reception staff could use customer service training and organizational systems.
With a stay at Hôtel Meriem, you'll be centrally located in Marrakech, a 3-minute drive from Palais des Congres and 12 minutes from Jamaa el Fna. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Marrakech? This hotel has facilities measuring 538 square feet (50 square meters), including meeting rooms. Free self parking is available onsite.
Based on 398 reviews
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