Hotels near Mexico City Airport

Pros: I loved the huge bed, it made being jet lagged tolerable. The bedroom was large and the staff were very helpful . Being picked up by the hotel shuttle as part of the service was also a plus.

Pros: The shuttle service worked well and was reliable. The room was clean and comfortable.

Cons: Only complaint was the gym could be open later, and the hot tub wasn't hot at all. It was lukewarm at best.

Pros: location, comfortable & clean room

Pros: efficiency with service. Special thanks to Veronica, Armando, Toño, Tonini, Horacio, Anissa, Andrea and Yadira. Sorry if I missed someone. ThankYou all the gals and guys. Keep up the good work.

Cons: The fact that you don’t have Handicapped rooms. Hopefully in my next stay management will take in consideration to fix this matter.

Hotel was great for overnighting between flights.

Cons: Food price on the cafeteria and restaurant

Pros: The best part about this hotel was that it was really close to the Foro Sol. The staff was friendly they have a kitchen that is open 24hrs a day. It was clean and the bed was comftable

Cons: I really didn’t have any negative to say about this hotel. I will definitely stay here again next time I’m in town

Pros: Staff did an amazing job answering my questions, front desk personnel were very well trained.

Pros: Todas las personas son muy amables, el restaurante de los mejores que he probado a precios razonables.

Cons: La alberca no tiene área para niños pequeños, pero es una buena piscina para nadar y hacer ejercicio.

Pros: they resolved my reservation after one hour after telling me they could not find my reservation and accommodate me for my two night stay

Cons: I booked a reservation through kayak confirmed and when I get to the hotel they could not find my reservation even when I showed them the email they couldn't find it . I never had a problem like this before and don't know who's fault it was but the hotel still felt guilty for leaving me stranded for an hour in the lobby and accommodate me anyways. I also asked for a suite which was 2 nights they have me a regular room for the first night I don't appreciate this kind of service coming in late at night and felt stranded also what you put me through more trouble I booked another hotel for the next night and then they accommodated me for the second night at the original Hotel so I actually spent more money then I was supposed to not appreciated kayak should be a little bit more careful on who they accommodate people towards especially if they're flying out of country

Pros: The free airport shuttle and reasonably close proximity to the airport were perfect for our over-night layover.

Pros: Convenience....facility for Covid test 24 hours before flight to US was in the Courtyard and open 24 hours per day. Cost 750 Pesos MXN.

Pros: I really appreciate the fact that is per friendly! I've always struggled with that every time i come to Mexico but now i will be staying in your hotel.

Cons: The only think i did not liked was the fact that the tub water stoppers did not work.

Pros: Location was perfect. Enjoyed the welcome drink and helpful staff on arrival. Beds were very comfy and shower had good pressure.

Pros: The stuff was really nice and helpful, the location is very convenient and they allow pets at the room, that was very useful.

Cons: Nothing bad.

Pros: Well located, easy access from and to airport.

Cons: Not so easy on requesting Uber service

Pros: Convenience to airport

Cons: Nothing

Pros: Location and front desk staff is excellent. We arrived 30 minutes before check in time and they were able to give us a lovely room.

Cons: The food in restaurant has room for improvement and bathroom/shower was disappointing. However it is overall a wonderful hotel. This is our second visit here and will come here the next time we are in town.

Pros: Very attentive staff and gave me a late checkout. Great service

Pros: Great location. It is very convenient and it has very easy access to the airport.

Cons: The safe box did not work. Signals to get there simply do not exist. There are only some arrows indicating Hotel, but I think they need to be more explicit.

Pros: Overall it was pretty good a little hard to come around

Pros: Cleanliness

Cons: Hard to find a

Pros: Room was clean, good security and COVID prevention measures (temperature monitoring of new guests, face mask requirements) I felt very safe.

Somebody entered my room while I was sleeping, fortunately I had the door stopper on, otherwise they would have entered the room. I felt very insecure and couldn't go back to sleep before and after a long flight. I called to complain (it takes forever for receptionist to answer the phone) and they said "we are sorry". In addition to that, my room was pre-paid and they were charging my CC again. Upon check out they insisted I was wrong, I was very upset already by the fact that somebody entered the room while I was sleeping. Chicken soup was extremely salty don't order it. Or better, stay somewhere else.

Pros: Close to the airport

Cons: Just need more indications ore anuncement from the hotel

Pros: Incredible service for the shuttle and help with my luggage! Absolutely fantastic

Cons: Extremely noisy, quiet time wasn¿t enforced at all. I called the desk three times and they went to the room but the people never stopped. Kids running around screaming and laughing past midnight. I went there to get a good night¿s sleep. Didn¿t h

Pros: The friendly service. Nad the cleanish.

Cons: When the took us from the airport, there was a big DOG ¿¿ in the same shuttle. That¿s tooooo bad !!!!

I arrived in T2 and connected onto T1 with a 12 hour stopover, it was a good hotel to shower and relax while waiting for the transit. The shuttle service is a little slow from T2-the hotel (which is located in T1). Definitely not within walking distance. The concierge was amazing. He helped me with my bags to the room, and also walked me to my flight check in at T1 which was about 5 mins attached to the hotel as I had a sore back. Super super impressed with his service.

Pros: N/a

Cons: Nothing

Pros: Excellent facility convenient to airport. Great staff speaks English. Clean, quiet rooms. Good breakfast buffet.

Cons: Can’t think of anything

Pros: Bad bed worst breakfast

Cons: Does not deserve to belong to bonvoy

Pros: Always a great experience-great staff-beautiful rooms

Cons: Breakfast buffet was not as in past-we commented this to front desk who refunded our credit card-had supervisor call us to find out how they should improve-very professional!!! I’ll

Pros: The location to the airport.

Cons: The price was way to high and they dont have parking for guest wich was a big problem the nighboorhood is not a good one to park on the street..

Pros: Clean, easy, friendly staff. Not much to say

Cons: Nothing. I only was there for a total of 5 hours, but based on that brief experience I would recommend it.

Pros: Very goo option to dinner and coffee

Cons: The front desk was resistant to cancel internet package contract by mistake.

Pros: It was close to the airport - good to crash after the long flight.

Cons: Noone speaks English and the towels were very old.

Pros: The staff in general were really nice (the guys who show you to your room in particular, the guy behind the front desk not so much). The room was a good size and the WiFi worked well.

Cons: The room could've been cleaner and the receptionist could've been more welcoming.

Pros: clean, good value and location.

Cons: Attempted to overcharge my credit card when I reserved room on booking.com. I resolved matter by paying in cash. Staff couldn t or would not explain overcharge. Calling booking.com is useless, nobody answers phone if you need their assistance!

Pros: Close to airport, good facilities, everything you need for an early or late flight

Cons: Shuttle service: firstly the hotel didn't respond to me for 2 weeks when enquiring about how the shuttle service works. This was the one key reason I booked this hotel. Also had to wait very long for the taxi that took me to the hotel in the end.

Pros: It is really close to the airport and the shuttle service works well

Pros: location

Cons: elevator did not work and we were in the top floor

Pros: Convenient - not luxe, but handy for an airport stay. I would stay again. Reliable shuttle going to airport. Less reliable for pick-up arriving at airport

Cons: Arrival shuttle could have been more timely - long wait.

the staff is amazing. I arrived around midnight, the don't accept discover which is all I had. they got me a free taxi to an atm that accepted it so I could pay. very well spoken and kind. most of the staff is bilingual

Pros: They don¿t provided the transport from the airport to the hotel

We stayed at this hotel for 1 night. They help you with your luggage and they also provide transportation to the airport. The room was clean, but I did find some hair in the pillows. Our room didn’t have a fridge either. We went out for a walk and looking for some street tacos but didn’t find anything near by. There is a lady selling burgers and tacos in front of the hotel, they were good. The hotel also has a restaurant but we didn’t eat there.

Love their beds, I always go there to sleep like a baby

Beds are too small; if you are taller than 6' then prepare to have your legs extend beyond the bed.

Pros: Staff was excellent. Buffet excellent. Hotel was good.

Cons: Te rooms were extremely noisy. they were parting, slamming the doors,The hotel was excellent , but that ruing the hole night, We do not sleep well.

Cons: The buffet

Pros: Close to T1, free shuttle, very good value.

Pros: Good service and great to connecting figths. Near airport with free tranafer. Clean and nice installations

Cons: The vecinity its not good. A place is not good to walk around

Pros: nice people and good breakfast

Pros: clean. helpful staff

Cons: While it is across the street from the airport, you need to take a cab to get there.

Pros: Convenience to airport, free shuttle.

Cons: Itchy sheets, hair (not mine) on pillows.

Pros: Great location with easy access to airport. The food at the hotel was surprisingly good at a reasonable price. Rooms were clean and bedding more comforatble than most.

Cons: Unable to print boarding passes because printer not functioning. Our room was without a window and stuffy.

Pros: Solid Hotel for staying close to the Airport. It’s quite modern, there is a large breakfast and the staff was friendly.

Cons: Unfortunately we got a room with a view of a back-alley with waste bins. Since we were only there one night we didn’t care too much. Room looked a bit older that on the pictures as well, I guess there are better and worse rooms and we got unlucky this time.

Pros: Location near to the airport The room was pretty nice Transport to the airport

Cons: The breakfast was really horrible The parking is not so good

Cons: The breakfast

Cons: Shower smell bad

Pros: the staff was very attentive and helpful. I was picked up at the airport when I arrived as it was late in the evening.

Cons: I was overcharged... the rate given by Booking was half of the rate I was charged. I need a refund for the extra fee charged on my credit card, the soonest!

Pros: the location and the shuttle to the airport

Cons: there was an event where people were really noisy and it stoped really late

Cons: Food

Pros: The room and facilities were ok

Cons: the breakfast, too late and because I had to leave at 07.00 a.m. I came at 6 in the breakfast room but I had to wait at least a quarter of en hour to get my first coffee

Pros: beautiful

Cons: it is good

bare bones motel with the only asset being that it is close to the airport.....u cant check in until 3 pm and there is no restaurant or bar......there are alot of airport hotels nearby and u would do better spending your pesos elsewhere

average location, about 5mins away from subway station

Price is good but basic facilities like even a Coffee kettle is missing from the room. Even Water is not for free, so be prepared to pay for everything. Breakfast is just minimal...

This modern hotel is about 30 minutes away from terminal 1 on foot - or you may take the complimentary shuttle that runs hourly around the clock. After missing the last flight of the day, I was pleasantly surprised by the design of the property and the efficiency of all staff members. Rooms are spacious and comfortable. I liked the comfortable bed and the shower with a good range of temperatures. I appreciated the complimentary bottled water. I did not have a chance to try the complimentary breakfast due to the early departure time of my new flight. I would certainly consider this hotel again in case of any future flight irregularities. Thank you very much!

As promised,, close to airport. Also close to the F1 race track. A good hotel including airport and fair priced hotel to track taxi service. Good value for your dollar on race days. There is a parking lot under the Hotel so driving in is possible. if you have the courage. Up front price may seem a bit high but it is an F1 race weekend and if you are willing it is possible to walk to and from the track, or even the airport.. Wish they had a dining room but glad the breakfast kitchen is there to start your day and that there are several restaurants within a short walking distance to suit most tastes. Perhaps they could organize a shuttle from the hotel to the track for next years race weekend.. I hope that this response to your request for and opinion will lead to better service for you and for me.

Pros: Nothing

Cons: I made a reservation for this hotel because it is near the airport. I showed up late after a long day of traveling. After waiting for a very long time, the receptionist showed up and told me that there had been a problem and that they did not have a room for me. I found out the next day that I had been charged for the room. No amount of calling the hotel would fix the problem.

Pros: Great room. Nice size and excellent finishes. Could walk to dinner. Love the shuttle pickup from airport once i found it.

Cons: No gym. No power plugs anywhere near the bed for some reason. Staff basically does not speak any English so trying to figure out where the shuttle pickup was was very difficult.

Pros: Clean, safe, free airport shuttle and only 5-10 minutes from the airport in CDMX

Cons: N/A

Pros: perfect location near the concert hall, just walking few blocks, perfect

Cons: The location was perfect if you go to a concert or gran prix

Pros: Near airport Clean Good restaurant

Cons: Noisy location No breakfast included Dated

Pros: I like the location and the shuttle service To the airport.

Cons: The air conditioning it was noisy and wasn't cooling at all .

Pros: staff, room, restaurant

Cons: i liked everything

Pros: It was really close to Foro Sol. So it was easy to get to the concert and from it. The valet parking guys were nice. There was not a lot of people.

Cons: They were remodeling the rooms next to us, so it was kind of noisy and they did not tell us this. The lights from the room where a little bit low, the lightning was not enough. There were not a lot of conectors for cellphones, and the water was a little bit cold.

Pros: good location close to the airport, friendly staff

Cons: shower was leaking into the bathroom, A/C did not work

Pros: Location, service and service

Cons: None

Pros: This was a typical hotel room, it was clean, plenty of room for two. Good stop for the airport, airport shuttle was great service. All staff were very polite and helpful. Beds were comfortable. Restaurant meals were good and large portion.

Cons: Restaurant prices for dinner were very high, will not eat there again just for this reason, breakfast prices were more acceptable. Next time will walk next door to the other restaurant for dinner. AC in room was incredibly loud, was difficult to sleep. Long wait for the shuttle at the airport, around 35 to 40 minutes.

Pros: shuttle

Cons: pool was dirty

Pros: The best of the night was dinner. Yummy arrachera tacos and sopa de tortilla, the waiter was very nice.

Cons: The room was terrible, the floor is not even. There is a high level of inclination in the floor room making it very uncomfortable to get a good rest, anyone sees it once you walk the room. Even the chair rolls down without pushing it, none of my family slept not even 2 hours that night.

Pros: the bed

Cons: nothing

Pros: nothing

Cons: it is very old. the room is not horizontal. it has an inclination. it is even funny. but the price is terrible given the kind of room

Pros: Location

Pros: Location is what I liked best. Right across from the airport. Perfect for layovers or standby flights.

Cons: Probably the only thing I didn¿t like was the quality of the television. It was cable but very grainy and not HD. But that¿s probably the only thing.

Cons: Found roaches in the room and the floor was not clean as expected

Pros: The price it’s ok facilities great

Cons: Fridge at the room and hot water to make coffee so important

Pros: Close to airport

Cons: It did not have a microwave or refrigerator

Pros: None

Cons: Paid for suite and was told not available and given regular room and was charged suite price. No price adjustment

hy we arrived by just walking over the bridge from airport, Lookdown in CDMX but just arroung we found supermarket, Tacos and Sim Cards and with taxi just 5 minutes to the center! To cold for use the pool !

Pros: I like the fact that it was very close to the airport and restaurants

Cons: Everything was great! The only thing I would add is a coffee maker

Pros: Very bright reception area,staff were very friendly and helpful. Room and common areas were clean. Food was very good in the restaurant. Would definitely stay again. Shuttle service worked very well once we figured out where to find it.

Cons: All good

Pros: Location

Cons: I left money in my bag while I went to the bar, the money was stolen.

Pros: It was clean, good size rooms, the hotel Looks in good condition

Cons: It just took them a long time to get my room. I understand that I made the reservation as I was walking in but, It still took me 30 minutes to get my room and when you are there for 4.5 hours only, I felt like I wasted 20% of my sleep there at the counter

Pros: Clean, quiet, free shuttle to and from the airport. Beautiful grounds, safe, quite a few English-speaking staff.

Pros: Clean rooms, comfortable bed with two types of pillow (I like softer) and nice sheets. Coffee and tea available in the early morning. Good quality amenities. An employee was waiting at Gate 4 of the airport with names of reservation to make sure they got on the shuttle. The staff was friendly as was the chofer. Two bottles of water were in the room as a courtesy.

Cons: There were a few spots that had a bit of wear and tear in the hallways.

Pros: Clean has good water pressure

Pros: The first thing that my husband notice was Ricardo, our waiter. He was going from table to table making sure everybody had everything and giving more of him that what was asked of him. The food was good, which to be honest I wasn’t expecting at a hotel. The room was clean and comfortable.

Cons: The only thing I didn’t like was that the coffee cups that they have in the hall for the morning “to go coffee” they don’t have a sleeve so the cup fell super hot and they didn’t have Splenda only stevia nor little stir sticks or a lid.

Pros: Very close to the airport.

Cons: Got a very good night's sleep.

Pros: We booked an Executive Double room online in the middle of the night just a few minutes prior to arriving. Professional staff, comfy beds, rooms and premises are clean.

Pros: Location

Cons: No

Pros: Close to airport

Cons: Restaurant prices too high

Pros: Everything was a wonderful, the room, restaurantes, staff, great people

Cons: Nothing, everything was good !!!

Pros: Close to airport

Cons: Needs better elevators Needs exhaust fans in bathroom Pool area needs to accommodate children under 4 feet Bathroom smelled like there was an open drain!

Pros: Close to the airport, clean and nice room, free shuttle

Cons: A little noisy and slanted

Pros: The lobby looked nice. The courtyards were nice too!

Cons: There was a mistake at check in.

Pros: Very close to the airport, free shuttle and very good food in the restaurant!

Pros: Huge buffet for dinner and breakfast. Loved that there was a restaurant and bar, as well as 24hr room service available. Great location to the airport - we walked!

Cons: Room was slanted - the whole room and floor we were on for that matter was slanted - gave us vertigo!

Cons: RESERVATION WAS CONFIRMED ON THE WEB I GOT TO THE HOTEL AND RESERVATION WAS NOT THERE HAD TO PAY WALK IN PRICE

Pros: Breakfast was included in the rate. Great breakfast and very friendly staff. They made our stay pleasant. Transportation to airport was very satisfactory. I would go back again.

Cons: The bathrooms could be more modern but satisfactory

Pros: Fast and convienent.

Pros: Clean and comfy rooms

Cons: Seemed to have poor customer services skills at the restaurant area.

Pros: clean hotel , friendly staff

Cons: no refrigerator

Pros: Hostel Mexico DF Airport is AWFUL. SAVE YOURSELF A HEADACHE AND STAY THE HELL AWAY FROM THIS SLUM!

Cons: ABSOLUTELY NOTHING!!!

Pros: Lovely place

Pros: the location is good, the place is odd by it work fine. the owner is really nice. he decor is all about her style which is artistic and unit.

Cons: you can not walked freely because everybody will listen to your walk. the breakfast was too basic you can not talk after 10pm because every body will listen. abs people are sleeping; the noise isolation is very poor. actually if somebody walks or talks you will listen in your room. you must give 100 pesos por your key; if you leave in the early morning nobody will give you your key guarantee.

Pros: Cute house. Cheap enough for 1 night.

Cons: Uncomfortable bed. Room was built on top of another with thin walls and low ceiling. Breakfast was just bread and sugary cereal. Very minimal. They didn't actually call us q taxi in the morning and were asleep so we had to get on our own.

Pros: Very colorful, good atmosphere

Pros: It is a good place to stay for a night if you want to stay close to the airport. The shower was nice and we had our own toilet in the room, which was great. They were also able to facilitate late night check-in (3 am)

Cons: Coffee in the morning was cold and tea and toasts took a long time to make during breakfast. The room felt quite small, but maybe that was just our room.

Pros: Wonderful staff. So easy for the airport. Eating places near and it’s a safe area.

Cons: It’s a strange set up architecturally but I liked it.

Pros: The staff was very helpful and nice. Absolutly loved the interior of the hostel. Such a DIY style with a lot of colors, feels very authentic and homey. The room was beyond my expectations. I had panoramic view and the bed was very comfortable!

Cons: There were no things I didnt like.

Pros: The guests were super nice. The decoration was also okay. The breakfast was not terrible, but it was not good either.

Cons: The room was suffocating. The views were beautiful, but since there was a party on the streets the whole night, it was impossible to fall asleep.

Pros: This is a great place to stay if you have a long layover at the airport. It is an easy walk from the airport. It was cool being up in the "penthouse" room. Nice terraces. Be sure to check to see if a street market is happening in the morning. (I was there on a Wednesday morning.) Although they serve breakfast at the guesthouse, I would have loved to have gotten a fresh quesedilla right outside the door instead!

Cons: Airport noise is constant, but I expected that to be the case. Nothing to be done about it and the trade-off of being so close between flights was worth it. It would have been nice if the night clerk would have helped me with one of my bags up the 3 flights of stairs.

Pros: The staff were really helpful with giving good recommendations for food & places to visit & for arranging travel to airport.

Pros: Very friendly and helpful staff. They are very good for setting up a taxi to the airport, even very early in the morning. The option to cook your own breakfast with the available food is nice. The location is very close to the airport, about a ten minute walk, or a two minute taxi ride. I found staying there very affordable, comfortable, and perfect for stopping through while on a layover between flights.

Cons: Suggestion from taxi drivers that this neighborhood is "very dangerous." I didn't actually witness anything to suggest that, but the reputation had me on my toes.

Pros: Place is fine for a one night stand

Pros: Close to the airport. Friendly staff. Easy check in.

Cons: Bad breakfast.

Pros: It was very close to the airport.

Cons: The room we received was over a garage and it was very noisy when the door opened. The room was not cleaned properly, there was hair from previous guests found in room (on the mirror and on the chair). The toilet leaked, and there was mold in the shower. We only received two towels(no hand towel or bathmat) and one was very worn and ripped.

Pros: location

Cons: Room was so small and not thoroughly cleaned

ok

Very economical, clean and great customer service. I will definitely stay here again.

Good enough for a late night arrival. Doesn’t show by name on Uber. Address of hotel on Agoda is not correct. Uber shows it as mini suites hotel. Door guys were great. Front desk guy was sleeping soundly and it too the door guys awhile 5-10 minutes to rouse him. Breakfast was really tasteless and coffee just brown water. Skip it. Ok otherwise.

Pros: Was informed this is a v high crime area in Mexico and leaving the hotel at night is not advised. So we did not stay there. I lost my money as I could not cancel. Safety for travelers needs to added to your questionnaire.and survey.

Cons: See above

Pros: Location

Cons: Next room noise abatement

Pros: The food was suprisingly better than I thought. I ordered pollo con mole and it was a chicken breast with mole. Very healthy I would say. I also had a side of their spicy potatoes. Also mildly spicy and very well prepared.

Cons: There was nothing accompanying my main dish. At most some rice would have been nice maybe some beans. The price to value was not justified. I would recommend this place if you are stranded at the airport, but not as destination place to stay.

Pros: Perfect for anyone looking to get some sleep in between flights. There is a walk way from the airport directly across from the hotel. The rooms are clean and comfortable and the staff were helpful.

Cons: There were no signs within the airport directing you to the hotel so it is not the easiest to find.

Pros: Very quiet and clean.

Cons: I was very disappointed to learn that Breakfast was not included in the price of the room.

Pros: I did not eat at the hotel

Cons: Everything was great

Pros: Location!

Cons: It¿s an older hotel so somewhat dated. But everything works

Pros: Localization is great, you don't need to take any kind of transportation. You walk through the bridge that is connected from airport. Is silent too

Pros: Close to airport with good transportation. A variety of good restaurants which are opened late.

Pros: This hotel is nice looks clean and staff always very friendly and helpful.

Cons: I only stay there one nigth because is closer to the airport after my seven days vacations in Mexico and the only thing I didn't like was that the bathtub was clog so when I took shower I had to deal with almost a full bathtub full of water.

Pros: location

Cons: no

Classic hotel with a massive lobby and hundreds of rooms, convenient to the airport (though industrial), but loud between rooms and in hallways. With many travellers arriving late and leaving very early for flights, there is about a 4-5 hour window of tranquility. Not really the hotel’s fault that guests are uniformly inconsiderate during night hours, but is the hotels fault that the doors slam hard and echo down the halls with every closure. Otherwise, rooms are nice.

Pros: Location

Cons: Too old hotel

Pros: Location for the airport just walk 2 min

Cons: It¿s old

Pros: Access to the airport without having to pay for taxi

Pros: Closeness to airport

Cons: Bellboys waited till I got luggage up front stairs into lobby before asking if I needed help.

I requested bottled water from staff numerous times yet never received it. The hotel is supposed to provide 2 free bottles that were never left in room. No vending machines or store to purchase on site. Had to walk to airport to purchase.

If you miss a flight connection in Mexico City and need to stay over the night, this is the place. If you are in terminal 1, take the sky bridge on the second floor near Puerto 3. If at terminal 2, there is a shuttle outside the baggage claim on the right and down a ramp outside. Good luck.

Connected to Terminal 1, just a short walk to the gate. Clean, great restaurants, nice staff.

Pros: clean and update. Professional Staff.

If you do not speak Spanish skip this hotel, the staff DO NOT understand English.The TV only has Spanish shows and god forbid you put on headphones someone will barge in to your room to make sure you are “safe” since housekeeping can’t read the do not disturb signs outside your room…. If I could give a rating below 0 that would much better describe this place.

Pros: Very old and not kept up to a level they claim to have, location is all they have going good for them

Cons: Dirty carpet, uneven surfaces, lack of maintenance, understaffed

Pros: The only friendly staff was housekeeping.

Cons: We have stayed here many times. However, this will be the last one.  He was extremely rude to our guests who went to visit us to the hotel. Hotel employee was belligerent, impolite towards me and my family. Unacceptable behavior.

Pros: Rooms were fairly quiet for being connected to the airport. Beds were comfy.

Cons: Had to wait in the lobby about a half hour to check in late at night. There were a rush of travelers all at the same time.

Pros: Staff

Cons: Cleanliness

I stayed there two nights for stop over flights. I had nice rooms and a nice breakfast the day I had a later flight. Recommended.

Pros: Breakfast was OK, staff at restaurant is friendly and they follow the protocol. Location is important.

Cons: Room was old and out dated, needs remodeling, smells like humidity, beds were old, low and sunken, TV was really old with poor signal and it was hard to control water temp.

Pros: Good room. Clean. Convenient to airport. Transport to other terminal. Helpful staff.

Cons: No

Pros: Accessible, and easy to get around!

Cons: It does not feel like a 4 star hotel.

Pros: Its location: conveniently located and connected to the airport terminal.

Cons: The facilities are rundown and urgently need refurbishing. The room carpet looks old and dirty. The marble floor hallways are cracked in some areas, the ceilings and walls show badly done paint jobs. Not what I would expect from a Camino Real Hotel

Pros: Close to airport

Cons: Food was burnt. Everything was old and falling apart. Valet Parking was the worst EVER. Lost my ticket and had to go through hell to get car back, they made me miss my flight, worst service ever.

Pros: location

Cons: weak/poor English. We could not find our room because it was in a different tower/building, due to no maps and the poor English we wasted 30 minutes wandering around dragging suitcases up and down elevators, very frustrating. The room was old.

Pros: Convenient locations

Cons: Nothing

Cons: It's an old hotel and too expensive.

Pros: Location is great as you can walk directly across to Terminal 1 of the airport.

Cons: It was a very slow check-in process; not even counting the line-up!

Cons: when we got to the hotel there was a line of about 30 people doing the check in the line was terrible and it was about 12 am in the night

Pros: Breakfast was good but expensive

Cons: We waited over 30 minutes for the shuttle bus to pick us up at the airport. When we arrived, we waited over an hour to check in because the line was so long and there were only three employees checking people in. We had already made the reservation and pre-paid, but still waited in line when there were others that either had not made reservations or had not paid. When we finally got our room key, the employee didn’t inform us that our room was in another tower, so we spent 15 minutes just looking for our room. There were no signs either indicating that our particular room number (and other) were in another tower.

Pros: Location and staff is helpful

Cons: I did my reservation dor a double room with 2 beds they gave me a little room with 1 bed not at all what I did reserved I will not use this website never again to make a room reservations

Pros: Location, location, location & the great customer service

Cons: Rooms extra small with stained carpet, damaged walls on hallways. Facilities need a TLC badly

Pros: Literally 25 yards from the airport. Incredibly convenient if you have a morning flight. Friendly staff. No comment on the amenities, as we arrived late, went straight to bed, and woke up for our early flight.

Cons: The air conditioning thermostat in our room was not functioning correctly. We had to chose between AC on full blast (way too cold to sleep) or AC off (way too hot/humid to sleep)z. Plus the beds were old and had springs poking us. It made for a really crappy night’s sleep.

Cons: Extremely slow check in, like 10 minutes

Pros: Location was excellent!

Cons: The room was cold and did not have central heating. I had to ask for a portable heater.

Pros: Walk over the bridge at gate 4 and you are there. Has a shuttle to terminal 1

Cons: Too cold. Couldn't get the room warmer

Pros: A very helpful staff

Overall it was very good. The only thing is that I had to change rooms because the air conditioner wasn't working and it was late at night. But I have to say that they got the other room fast for me.

Cons: Beds are too small for a couple

Pros: Having stayed in this hotel a number of times before (mostly because of its convenient location) by and large the hotel exceeded my expectations. It has been recently renovated, and the result is very good. My room was impeccable and in excellent condition, the beds very comfortable and the bathroom amenities well above average.

Cons: The only thing I don't like is the lack of free Wi-Fi and the price of food in the La Huerta Cafe.

Pros: Well located for an airport overnight. Helpful, friendly staff.

Cons: The room had a slight smell of mildew and the windows do not open. We turned off our A/C unit which seemed to help. It's the kind of place where drivers and bellhops are eager to take your bags from you and carry them short distances for you. I didn't have any cash on me and there were three times just on our arrival and check-in where I felt I should have tipped someone.

Pros: Convenient location with shuttle to and from airport. There is a pedestrian bridge to terminal 1.

Cons: Everthing but the location. Old, run down. Needs new furnishings. And in true Camino Real fashion there are randon holes cut in the walls an patched terribly. The carpets are old.

Pros: It is physically connected to the airport (Terminal 1) by a short walkway which makes it very convenient for an otherwise chaotic Mexico City airport

Cons: No coffee maker in the room which would have been a small addition. Also, not related to the hotel but rather the airport: this hotel is only connected to Terminal 1 but all Aeromexico/Delta flights operate out of Terminal 2 which is something like 3 miles away. There is an "AirTrain" connecting the terminals but it was not functioning. This forced me to take what is, basically, a public bus between the terminals which would be fine with the exception that they, literally, charge you MX $14 pesos to take you there and I did not have them in local currency. BIG HASSLE and completely unjustified. Shame on the airport administrators!!!!

Pros: A great location if you have an early departure!

Cons: Location!

Pros: Not as expensive as the other 2 hotels directly connected to the airport, easy access, quick check-in.

Cons: The hotel itself looks and feels dated, however this is absolutely secondary

Pros: Price was spot on. Breakfast for every budget. Great staff very friendly. I would stay here again.

Pros: Beds were comfortable, shower hot, doormen and luggage guys very nice. Location very convenient to airport.

Cons: Very disappointed daughter when found out pool was closed for maintenance....also ridiculous that a "nice" hotel charges extra for internet and refrigerator is locked up tight unless you call for a key. (When i mentioned the pool to the desk staff at least they gave us "free" internet access. ) The hotel restaurants were crazy expensive- a $20 personal pizza? Not even a continental breakfast nor coffee included with room. I thought the name Camino Real guaranteed a certain quality or luxury, but not so impressed.

Pros: The location is the main reason we always return to the Camino Real. It is at the airport, so there is no need for taxis nor any worry about traffic.

Pros: Only Closed to Airport

Cons: Horrible Service, Very unfriendly Staff, very poor trained Personnel, very poor value for money charged !!! Definitely not recommended for any stay if there are other options!!!

Pros: Great location for a night stay over when you need to fly out the next day, friendly staff, great restaurant, great bar for that much needed drink before 11 pm.

Cons: Nothing not to like.

Pros: Breakfast was really great.

Cons: I booked a room with a king size bed but when I did check in there was no room that I was wanted so that I got a room of two bed.

Cons: I did't like the room. Not comfortable. There were only one towel at the room and I had to call three times to get another one for the other guest.

Pros: Location inside the airport

Me gusta la ubicación. Pobre mantenimiento de los cuartos, el baño no tenía puerta

Pros: All the staff was very courteous. Breakfast buffet had a good variety.

Cons: This is not a 4 star hotel. The room, although clean, appeared to need better maintenance.

Pros: Location is optimal.

Cons: Bathroom was poorly maintained. Sink did not drain and was broken.

Pros: The ubicati¿n

Cons: The bed are small

Pros: proximity to Terminal 2

Cons: hard beds, but typical for Mexico

Rooms very noisy. Had to wait 30 minutes to check in at 10pm.

Pros: The ubication

Cons: The size of the bed

Pros: Location

Cons: Bed bugs or fleas

Pros: The staff where professional and very nice. The room was very clean, the food was like from my own kitchen (delicious) location location definitely coming back

Pros: I am a fan of NH Collection, always on point, clean with an amazingly kind staff.

Cons: Only a minor thing, toiletry was incomplete, no body lotion or shower cap, which is always available.

Pros: Location

Nice spacious room and delicious breakfast

The location and facilities are very good, if you are planning to stay around the airport area.

The room was smelly and not clean. The first room that the staff gave to me hadn’t been cleaned and then I asked them to change a room. The second room looked neat but was still not clean enough!

Pros: Location

Cons: Poor internet conexion

Pros: Better food, better beds

Pros: .

Cons: .

Pros: Breakfast was really complete and location is inside of the airport.

Cons: the host room wasnt that clean.

Cons: The showers, that didn't have hot water!

Pros: Close to the airport.

Cons: Covert dirty and seemed it was not taken care of. Also, very dingy and darkly lit.

Pros: Location and Convinience

Cons: The room was small. No hand towels, no face towels. No cups for coffee. Checking in was extremely slow.

Cons: The hotel is dated, has seen better days and needs complete revamp. Not worthy of its 5 star designation.

Cons: The toilet was running all night

Pros: Didn't like anything about the hotel.

Cons: The price per night was ridiculous. There was nothing worth that was $--- a night. Plain hotel room with no refrigerator or coffee maker. Not worth the price. Then they wanted $16.50 per person to eat for each meal. The hotel was hard to find.

Pros: The location

Cons: The bathroom light did not worked and there was trash left in the sink.

Pros: Other than the shuttle issue, the hotel was good

Cons: Hotel falsely advertised, shuttle service. I booked on the basis of shuttle, however, when I called them right after booking about 6 hours before my expected arrival, I have told that they need a minimum of 24 hours notice to arrange shuttl

Pros: Close to Terminal 2 of the airport, filled mini bar.

Cons: Shower could not hang on wall, very annoying to keep it in one of your hands all the time.

Pros: I liked that it was in the airport.

Cons: I saw a lot of mold in the pool. My room smelled of mold as well. I totally regret staying at this hotel. I chose this hotel because it was listed at 5 star however I would rate it at 3 star at best.

Pros: Location, Room size & bed

Pros: Lovely hotel.. Enjoyed the decor, furnishing, amneties, a very comfortable bed, the in terminal convenience and the divine ambience! Wifi in all rooms, outside, poolside. For those traveling without tablets or laptops, there are 2 PC's provided free of use near the lobby area. The staff are very friendly and serviable. Going beyond the usual offerings. Example: ask for a wake up call, you get 2! One at the exact time you require and another 5 minutes later just to make sure you are awake! Very thoughtful! We were also congratulated for our 25th anniversary with complimentary offerings of lovely extras. They know how to treat you well here! Thank you for making our stay even more special! The buffet breakfast was very good, with popular hot breakfast dishes and tasty mexican dishes, an omelette station, a nice variety of fruit, deli meats & cheese, waffle maker, cold cereal selections, many different juices, regular coffee or esspresso, sparkling wine mimosas. Long breakfast hours which is convenient to early travelers or those that wish to sleep in. We stayed here on our way to vacation and on our way back. We will certainly choose to stay here again when transiting through Mexico City airport. In my opinion, this is the best hotel at MEX and we've tried them all!!

Pros: Proximity to airport

Cons: Shower was not clean. There was presence of mold due on tile corners all around.

Pros: Took me one minute and 45 seconds to walk from my room to the security line -- fit the bill perfectly for an early-morning flight.

Cons: The price gouging was annoying. My night was first listed at $100, but I had to wait a few days to be sure. It was then $170. For kicks, I looked again the day before . . . and it was up to $250. WRONG! It's comparable to the Camino Real at the other terminal, but way pricier. They have the right idea, but are ethically challenged . . . making them a necessary evil. I'd stay there again if I HAVE to because of schedule, but I'd work pretty hard to use one of the other airport hotels first.

Pros: Everything was great. Very clean and in the airport terminal so we were close for our 6 a.m. flight

Cons: Not a good space for dining in the room. It was fine though, we just are on the bed.

Pros: Close proximity.

Cons: If you have an early morning flight from terminal 1, remember there is no way to get to terminal 1 from the hotel prior to 5 am. The train from T2 to T1 does not start until 5 am. For a place to sleep overnight, it is overpriced. But they are all overpriced close to the airport. So much so, that when used only as an in-transit airport, I'll try other airports.

Pros: The best hotel for the price anywhere close to the airport. They’re always waiting for guest to arrive, it’s always clean, and the location is unbeatable.

Pros: Very clean room in a perfect location. Very close to the airport so worked very well for us as we were traveling early the next morning.

Pros: Friendly

Cons: I was expecting a better room. I Asked 4 one didn't have it

Pros: The best stay near the airport for the price.

Cons: a bit cold in winter.

Pros: Excellent facilities, clean, amazing place to stay.

Cons: Ugly neighborhood, didn't seem dangerous though

Pros: Uber’s were available

Cons: Carpet should be updated

Pros: The location is just great

Cons: Na

Pros: ZERO…..there is nothing to like there, even if you want to like anything, the people their Will defiantly change your mind.

Cons: This could be the dirtiest and filthiest hotel I have even seen. Everything stinks inside and outside the room. There is no air conditioning inside the room, so you have to sleep with the stinky room. I can remember one good thing about this hotel. it should be half a star TBH.

Pros: I loved that it was very close to the airport and the front desk staff were friendly and helpful.

Cons: I didn't like how sparse the room was, the lights over the bed did not work, there were not enough outlets to plug in for my electronic (laptop) so I had to unplug the television to plug in my laptop. I wanted a glass cup to be able to drink water and was disappointed there was not even a paper cup in the room for me to use. I did not like that the night before I awoke to a women crying and a man yelling at her in front of the hotel (around 2:30am ) and under my window. It went on for 20 minutes so I could not go back to sleep so I just go up and packed my bags to leave for my flight to New York.

Pros: it’s cheap, but you get what you pay for here.

Cons: breakfast is basic. the jacuzzi is so load I just filled it and kept the jets off, it takes a long time to fill the tub with hot water, makes the room hot and sticky.

Pros: The room was quite big, as expected.

Cons: The tub situation was ridiculous - we were unable to fill or drain it without staff assistance, who used a "secret" maintenance panel to access filthy plumbing under the floor. The jets weren't connected to the timer, although one could reach into the maintenance hatch and plug them in, causing them to spray the room. There were no hooks in the bathroom - how is one to hang towels or toiletry cases? There were no drawers or bureaus, forcing us to keep all of our clothes in our suitcases... on the floor since their were no luggage racks. Half of the light fixtures didn't work and half of the lights switches didn't do anything. The location is a bit sketchy; close to TAPO and airport, but surrounding neighborhood didn't feel safe and not many options for dining.

Rather cold in room during winter months. No electrical outlet near bed, had to buy extension cord.

A nice and easy stay in Mexico City. Located just on the outskirts of old town, and only a 10 minute drive from the airport; it’s an easy walk to a busier part of town and the markets. Taxis are readily available. Staff was very nice and accommodating.

Pros: It was close to the airport

Cons: Very noisy. In addition, my company tried to prepay the room -so I could just check in and rest after a long trip-, they even called the hotel to make the arrangements and they said no.

Pros: near the airport good air conditioner confortable bed

Cons: I found hair on the bed. Its restaurant is no good

Pros: The water pressure was great and towels were very nice.

Cons: We didn't have a smart tv and the front desk wasn't very pleasant.

Pros: the rooms and restrooms were clean and nice to look at

Cons: the bed felt like we were sleeping on the ground

Pros: nothing

Cons: nothing

Pros: Nice hotel. clean and quiet. Good location very close to the airport.

Cons: not a safe area around the hotel and police extorting money from tourists

Too expensive and tiny room

Elevator no working, no restaurant

the hotel is not connected to the airport terminal and without any airport shuttle service. It is not quite a short walking distance, especially on the narrow sideways of busy traffic roads. There's no good direction to the hotel nor the pedestrian walks towards the direction of the hotel. If u r solo traveller and need to have layover at the airport for red-eye flight, there r other hotel options which are truly connected to the airport terminal building or offering shuttle service. Or else, u may consider to take taxi to the airport, though it's nearby.

Easy walk to the hotel from terminal 1. 10 minutes by taxi to terminal 2. Bed, shower, room okay for one night

Pros: This hotel is a gem! It is run in a most efficient manner; no frills just plain great value. If you want luxury or to be pampered go elsewhere. If you want great value for your money, especially if you're staying overnight to deal with a long flight layover, this is your place!

Pros: cleaned.

Cons: The tv didnt work

Pros: having a hotel room in the airport was amazing. made it less stress especially because I was traveling back to the states.

Cons: better signage on where the hotel was. more signs in the airport would have been amazing.

Cons: TERRIBLE INVOICE customer service

Cons: What's the point of having a "DO NOT DISTURB" sign if the staff ignores it?

Pros: The location.

Cons: No air conditioning. The bath tub was clog , not draining. People talking loud on the hallway when you are trying to catch some rest.

Pros: location was perfect. I needed to be as close as possible to the airport and it doesn¿t get any closer than this.

Cons: Moldy smell throughout the room, specially in the bathroom. Carpet was stained and smelly and view was the back wall of another building.

Pros: Location was good but hard to find.

Cons: Hard to find. Need better signs. No hot water.

Pros: Amenities

Cons: The room decoration is old and depressing. For me this hotel can not been rated with more than 3 stars.

Pros: At airport with many options of food and items

Cons: No microwave

Pros: Location and check in process was very simple.

Cons: Our plane got in at 12:30 am and we had to be back at our gate in the morning at 4:30, so we did not stay long. It was a nice hotel , but hard to pay $--- usd for 4 hours of sleep.

Old, dirty, windows are I fro t of walls, staff in reception is untrained and unkind. Practically zero COVID measures except for gel ataje entrance. They make you think rooms are sanitized but there was teash in the trzh can, the toilet was dirty as well as the shower.

This hotel is gross. Do yourself a favor and stay someplace else. When I was there they had a problem and the ac didn’t work in my room, very noisy hotel.

Pros: Location and staff were both amazing

It is very convinient if you have early mooning flight.

Cons: It was located in other terminal... & THE WAKE-UP CALL WAS 15 MIN.S LATE.

Pros: Great location and very friendly staff.

Cons: No Internet or tv for our entire stay. The power was going off continuously during our stay without any weather issues.

Pros: Location

Cons: Towels

Pros: Room was fine.

Cons: Restaurant was terrible.

Pros: I Only liked the location the hallway smells amazing and the shuttle was so helpful.

Cons: In my room the AC was leaking and the rug was so dirty.

Pros: Registration was easy. The Hotel had all of my information from my reservation. No payment card was needed. Just my identification was needed and the room keys were handed.

Pros: it was fine

Cons: what i REALLY did not like is that i understood that i had prepaid but when i arrived at the hotel they told me that i had to pay for my room. this led to a VERY long checkin and now i have to go back and research whether i have had to pay twice.

Cons: Bill was supposed to be posted on line, but wasn't. I asked for a receipt but didn't get a print out.

Pros: close to airport and clean room

Cons: Stay away from restaurant. Way understaffed and bad attitude. Half of what they offered on menu they didn't have

Pros: Location, shuttle transportation, and staff

Cons: Room had a foul smell. Our friends had roaches in their bathroom. It felt like it was a really old building.

Pros: The people are great!

Cons: I didn't like that they would take my US dollars.. I stayed at the airport hotel for a long layover, but they wouldn't accept my dollars.. I mean Hilton is Worldwide, and in other hiltons in South America take dollars. So I had to go out and change my dollars to Mexican pesos All the while having my 2 toddlers waiting. And it was midnight. Anyways, take pesos if you're going to this hotel, because even room service only takes pesos.

Pros: Location

Pros: I stayed one night because I had to take an early morning flight. No complaints at all, but I could not test the breakfast. The only thing which did not work was the power outlet at the desk to supply laptop etc, so I had to use another one which was okay. Cleaning was okay also in the bathroom. I booked it thru the internet, even I could have just stepping in, which may have been much more expensive. So I paid US $ 175 incl. taxes which was accetpable. Courtyard hat the same price, online booked.

Pros: Location. Just 5 minutes away of the Airport

Cons: Soundproof could be better. There was a little mouse / rat in the room in the early morning. omg

Pros: The location, it's close to the airport

Cons: They charge more at the location. The total balance didn't match what they charged

Cons: No warm water, awful smell in the toilet, on reception people don't speak English, and typing absurd statements when trying to reach them via messages. Breakfast was just tea with some fruits.. USD to peso exchange rate is 50% bigger than normal , so don't pay in USD there

Pros: Close to airport. You can easily walk from Terminal 1 to the hotel - it takes maybe 5 to 10 minutes, and you cross a sky bridge over the main road. Als. there is a restaurant on site, and a very good restaurant that is part of a fancy hotel next door.

Cons: Really nothing. But this is a basic hotel in average condition.

Pros: Proximity to airport for late night arrival. The desk clerk was friendly and helpful. It was quiet.

Cons: Though close to the terminal it was surprisingly difficult to find with no tips from the property. the room was small and boxy. Everything felt old. You had to stand on the bed to manage the fan. The Wi-Fi signal was very poor. For this amount of money a shared bathroom is not acceptable and not even a sink in the room. They advertised breakfast from 7-10, but at 8AM coffee was still not ready.

Pros: About the hotel nothing. Over charge . But the city was nice

Cons: Over charge.

Pros: They helped me get a cheap taxi

Cons: It was a very closed space, without any windows, they opened the door without asking, the place was so hot because there was no ventilation or air and the bathrooms were neglected.

Pros: good place to stay in a low cost and near to the airport

Cons: the only thing is the location and building

Good location and staff was very helpful

Pros: Close to airports Overnight to wait for flight only.!

Cons: R Room was not securable the windows to the hallway couldn't lock so you can virtually crawl in your window if you forgot your keys. But then so could anyone else! The neighborhood was also not very safe if you don't know how to carry yourself.